Art SLA-2 [15/16] Service

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SERVICE

The following information is provided in the unlikely event that your unit

requires service.

1) Be sure that the unit is the cause of the problem. Check to make sure the

unit has the proper power supplied, all cables are connected correctly, and

the cables themselves are in working condition.

2) If you find the unit to be at fault, write down a complete description of the

problem, including how and when the problem occurs. Please write down a

description of your complete setup before calling Customer Service.

3) Contact our Customer Service Department at (716) 297-2920 for your

Return Authorization number or questions regarding technical assistance or

repairs. Customer Service hours are 9:00 AM to 5:00PM Eastern Time,

Monday through Friday.

4) Pack the unit in its original carton or a reasonable substitute. The packing

box is not recommended as a shipping carton. Put the packaged unit in

another box for shipping. Print the RA number clearly on the outside of the

shipping box. Print your return shipping address on the outside of the box.

5) Include with your unit: a return shipping address (we cannot ship to a

P.O. Box), a copy of your purchase receipt, a daytime phone number, and a

description of the problem.

6) Ship only your unit and its power supply (keep your manual!) to:

Applied Research and Technology, a Division of Yorkville Sound

4625 Witmer Industrial Estate

Niagara Falls, New York 14305

RA# ____________________