DBX goRack [2/31] Technical support service

PERFORMANCE PROCESSOR

Warranty

1. Please register your product online at dbxpro.com. Proof-of-purchase is considered to be the responsibility of the consumer.

A copy of the original purchase receipt must be provided for any warranty service.

2. dbx warrants this product, when purchased new from an authorized U.S. dbx dealer and used solely within the U.S., to be

free from defects in materials and workmanship under normal use and service. This warranty is valid to the original purchaser

only and is non-transferable.

3. dbx liability under this warranty is limited to repairing or, at our discretion, replacing defective materials that show evidence

of defect, provided the product is returned to dbx WITH RETURN AUTHORIZATION from the factory, where all parts and labor

will be covered up to a period of two years. A Return Authorization Number must first be obtained from dbx. The company shall

not be liable for any consequential damage as a result of the product’s use in any circuit or assembly.

4. dbx reserves the right to make changes in design or make additions to or improvements upon this product without incurring

any obligation to install the same additions or improvements on products previously manufactured.

5. The foregoing is in lieu of all other warranties, expressed or implied, and dbx neither assumes nor authorizes any person to

assume on its behalf any obligation or liability in connection with the sale of this product. In no event shall dbx or its dealers be

liable for special or consequential damages or from any delay in the performance of this warranty due to causes beyond their

control.

Technical Support & Service

If you require technical support, contact dbx Technical Support. Be prepared to accurately describe the problem. Know the

serial number of your device – this is printed on a sticker attached to the chassis.

Before you return a product to the factory for service, we recommend you refer to this manual. Make sure you have correctly

followed installation steps and operating procedures. For further technical assistance or service, please contact our Technical

Support Department at (801) 566-8800 or visit dbxpro.com. If you need to return a product to the factory for service, you

MUST first contact our Technical Support Department to obtain a Return Authorization Number.

NO RETURNED PRODUCTS WILL BE ACCEPTED AT THE FACTORY WITHOUT A RETURN AUTHORIZATION NUMBER.

Please refer to the Warranty information, which extends to the first end-user. After expiration of the warranty, a reasonable

charge will be made for parts, labor, and packing if you choose to use the factory service facility. In all cases, you are

responsible for transportation charges to the factory. If the product is still under warranty, dbx will pay the return shipping.

Use the original packing material if it is available. Mark the package with the name of the shipper and with these words in red:

DELICATE INSTRUMENT, FRAGILE! Insure the package properly. Ship prepaid, not collect. Do not ship parcel post.