HP DeskJet Ink Advantage Ultra 4828 (25R76A) [90/128] Fix cartridge problems

– Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t

against the left side of the paper.

– Load paper into the printer only when it is not printing.

● Multiple pages are being picked up

– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-

width guide does not bend the paper in the input tray.

– Make sure the input tray is not overloaded with paper.

– Make sure the pieces of the loaded paper are not sticking together.

– Use HP paper for optimum performance and eiciency.

Cartridge issues

Identify whether a cartridge has a problem

To identify whether a cartridge has a problem, check the status of the Ink Alert light and the corresponding

Ink Level icon. For more information, see Control panel error codes and status on page 93.

If you get a cartridge problem message from the printer software or the HP Smart app that states at least one

of the cartridges has a problem, do the following to identify whether a cartridge has a problem.

1. Remove the black cartridge and then close the cartridge access door.

● If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.

● If the Ink Level icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a

problem.

2. Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge

access door.

● If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem.

● If the Ink Level icon for the black cartridge does not blink, the black cartridge does not have a

problem.

Fix cartridge problems

If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the

cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then

reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not

resolved, replace the cartridges. For information about replacing cartridges, see Replace cartridges

on page 55.

To clean cartridge contacts

CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are

reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer

longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and

clog up.

1. Check that power is on.

84 Chapter 9 Solve a problem ENWW