HP DeskJet Ink Advantage Ultra 4828 (25R76A) [97/128] Fix wireless connection

Network and connection issues

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Fix wireless connection

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Fix Wi-Fi Direct connection

Fix wireless connection

Choose one of the following troubleshooting options.

● Verify that the printer and the wireless router are turned on and have power, Also, make sure that the

wireless radio in the printer is turned on. The light next to the Wireless button ( ) should be steady

blue, indicating that the printer is connected. (If the light is blinking, the printer is in setup mode or

attempting to connect).

● Check the Signal Bars icon ( ) on the control panel display. If only one or two bars are showing, the

wireless signal is weak. Verify that the printer is within the range of the wireless network. For most

networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).

● From the printer control panel, press the Wireless button ( ) and the Information button ( ) at

the same time to print the Wireless Network Test Report and Network Conguration Page.

Check the top of the wireless network test report to see if something failed during the test.

– See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or

not your printer passed. If there are issues, perform the recommended steps listed in the report,

and then try using your printer again.

– From the CURRENT CONFIGURATION section, nd out the Network Name (SSID) to which your

printer is currently connected. Make sure that the printer is connected to the same network as your

computer or mobile devices.

● Restore network settings and then reconnect the printer. See Connect using the HP Smart app

on page 20.

● From HP Smart help center, nd printer connection help, and then follow onscreen instructions.

● If you are printing from a Windows computer, try using the HP Print and Scan Doctor utility to diagnose

and x the issue automatically.

● To determine if a rewall or antivirus program is preventing your computer from connecting to the

printer and nd resolutions, use the HP online rewall troubleshooter .

● For more information about troubleshooting wireless network connection issues, visit the following

website: www.hp.com/go/wirelessprinting.

ENWW Get help in this guide 91