HP DeskJet Ink Advantage Ultra 4828 (25R76A) [92/128] Printing issues

5. Reinstall the cartridge.

6. Close the cartridge access door.

7. Check if the error message has gone away. If you still receive the error message, turn the printer o, and

then on.

NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate

the printer with only one cartridge.

Printing issues

●

Fix problems with page not printing (unable to print)

●

Fix print quality issues

Fix problems with page not printing (unable to print)

To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print,

try the following in order:

1. Check for error messages from the printer software and resolve them by following the onscreen

instructions.

2. If your computer is connected to the printer with a wireless connection, conrm that the connection is

working.

3. Verify that the printer is not paused or oine.

To verify that the printer is not paused or oine

a. Depending upon your operating system, do one of the following:

● Windows 10: From the Windows Start menu, select Windows System from the app list, select

Control Panel, and then click View devices and printers under Hardware and Sound.

● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the

Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View

devices and printers.

● Windows 7: From the Windows Start menu, click Devices and Printers.

b. Either double-click the icon for your printer or right-click the icon for your printer and select See

what's printing to open the print queue.

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer

Oine.

d. If you made any changes, try to print again.

4. Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer

a. Depending upon your operating system, do one of the following:

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