Dreame Bot Robot Vacuum and Mop D9 Plus White [12/89] Problem type solution

Dreame Bot Robot Vacuum and Mop D9 Plus White [12/89] Problem type solution
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ENEN
FAQ
Problem Type Solution
Robot cannot connect to
Wi-Fi
There is something wrong with the Wi-Fi connection. Reset Wi-Fi and download the latest version of the Dreamehome App,
and then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome App is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
No water comes out of
the mopping module, or
only a little bit comes out
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the blowhole on the top of the water tank.
Robot returns to the base
without performing auto-
empty tasks
DND mode prevents the robot from performing auto-empty tasks.
The auto-empty duration
can be unacceptably
long sometimes
When the robot has been performing auto-empty tasks for a period of time, or when the air duct does not function smoothly,
the auto-empty duration will be extended to prevent blockage.
The upper cover of base
fails to be closed
Check whether a dust collection bag is installed. If not, install one.
Specications
Model RLD11GD
Battery 3200 mAh (Nominal Capacity)
Charging Time Approx. 6 hours
Rated Voltage 14.4 V
Rated Power 46 W
Operation Frequency 2400-2483.5 MHz
Maximum Output Power < 20 dBm
Model RCDD1
Rated Input 220-240 V 50-60 Hz
Rated Output 19.8 V 1 A
Rated Power 600 W
Robot Auto-Empty Base
All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed
with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a
designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities.
Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the
installer or local authorities for more information about the location as well as terms and conditions of such collection points.
Undernormaluseofcondition,thisequipmentshouldbekeptaseparation
distanceofatleast20cmbetweentheantennaandthebodyoftheuser.
For more information, open the Dreamehome App, enter the device page, and then tap " " > "Help" to learn more details. (Due to upgrades of the app, the actual
operations may dier from the directions in this manual.)
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
WEEE Information

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