![Develop ineo 4700P [171/217] Jammed pages are not reprinted](/img/pdf.png)
Develop ineo 4700P [171/217] Jammed pages are not reprinted
![Develop ineo 4000P [171/217] Jammed pages are not reprinted](/views2/1116621/page171/bgab.png)
User's Guide
- 171 -
Paper jam message remains after jam is cleared
Action
Yes
No
1. Do either of the following:
- Select Next > >Clear the jam, press OK > .
2. Follow the instructions on the printer display.
Does the paper jam message remain?
Contact technical
support.
The problem is
solved.
Jammed pages are not reprinted
Action
Yes
No
1. Turn on jam recovery.
a. From the printer control panel, navigate to:
Settings >General Settings >Print Recovery >Jam
Recovery
b. Select On or Auto.
c. Depending on your printer model, press
or touch
Submit.
2. Resend the pages that did not print.
Were the jammed pages reprinted?
The problem is
solved.
Contact technical
support.
Содержание
- Contents 2
- Safety information 10
- Caution 12
- Indicates a danger against which you should take precaution 12
- Indicates a prohibited course of action 12
- Indicates an imperative course of action 12
- Meaning of symbols 12
- The labels and symbols used in this manual and on the printer help prevent injury to the operator and others around the printer as well as damage to property those labels and symbols have the following meanings 12
- The symbol shown to the left indicates that you must unplug the device 12
- The symbol shown to the left warns against dismantling the device 12
- The symbol shown to the left warns against possible electrical shock 12
- User s guide 12
- Warning 12
- Warning and caution symbols 12
- Caution 13
- User s guide 13
- Warning 13
- Finding information about the printer 14
- Learning about the printer 14
- User s guide 14
- Selecting a location for the printer 15
- User s guide 16
- Accessing the controller board 17
- Additional printer setup 17
- Available internal options 17
- Installing internal options 17
- Installing an optional card 18
- Installing a memory card 20
- Installing hardware options 22
- Installing optional trays 22
- For macintosh users 24
- For windows users 24
- Installing the printer driver 24
- Setting up the printer software 24
- For windows users 25
- Installing the printer on an ethernet network 25
- Networking 25
- Preparing to set up the printer on an ethernet network 25
- For macintosh users 26
- For linux users 27
- Preparing to set up the printer on a wireless network 28
- Connecting the printer to a wireless network using the wi fi protected setup 29
- Connecting the printer to a wireless network using the embedded web server 30
- Verifying printer setup 30
- Ineo 4000p 31
- Learning about the printer 31
- Printer configurations 31
- Using ineo 4000p 4700p 31
- Ineo 4700p 32
- User s guide 32
- Using the printer control panel 32
- User s guide 33
- Attaching cables 34
- Connect the printer to the computer using a usb or to the network using an ethernet cable 34
- Indicator light color and its corresponding printer status 34
- Make sure to match the following 34
- Sleep button light color and its corresponding printer status 34
- The appropriate ethernet cable with the ethernet port 34
- The colors of the indicator and sleep button lights on the printer control panel signify a certain printer status or condition 34
- The usb symbol on the cable with the usb symbol on the printer 34
- Understanding the colors of the indicator and sleep button lights 34
- User s guide 34
- Accessing the controller board 35
- Caution shock hazard if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing if you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 35
- User s guide 35
- Warning potential damage do not touch the usb cable any network adapter or the printer in the area shown while actively printing loss of data or a malfunction can occur 35
- Configuring universal paper settings 37
- Loading paper and specialty media 37
- Setting the paper size and type 37
- Using the standard bin and paper stop 37
- Ineo 4000p loading trays 38
- Ineo 4700p loading trays 42
- Loading the multipurpose feeder 47
- Linking and unlinking trays 50
- Assigning a custom paper type 51
- Creating a custom name for a paper type 51
- Printing 52
- Printing a document 52
- Adjusting toner darkness 53
- Printing from a flash drive 53
- Printing from a flash drive for ineo 4700p only 53
- Confidential print 55
- Do not remove the flash drive from the usb port until the document has finished printing 55
- From the printer control panel navigate to 55
- If you leave the flash drive in the printer after leaving the initial usb menu screen then access held jobs from the printer control panel to print files from the flash drive 55
- Press the left or right arrow button to specify the number of copies for printing and then press 55
- Printing confidential and other held jobs 55
- Storing print jobs in the printer 55
- Supported flash drives and file types 55
- User s guide 55
- Click properties preferences or job retention 56
- For windows users 56
- Note confidential and verify print jobs are automatically deleted from memory after printing repeat and reserve jobs are held in the printer until you choose to delete them 56
- Printing confidential and other held jobs 56
- Select a print job type 56
- Select print job type from job retention 56
- User s guide 56
- Printing a font sample list 57
- Printing information pages 57
- Canceling a print job 58
- Canceling a print job from the computer 58
- Canceling a print job from the printer control panel 58
- For macintosh users 58
- For windows users 58
- Printing a directory list 58
- Checking the virtual display 59
- Configuring supply notifications from the embedded web server 59
- Finding advanced networking and administrator information 59
- Managing the printer 59
- Modifying confidential print settings 60
- Copying printer settings to other printers 61
- Creating a printer control panel pin 61
- Checking the status of parts and supplies 62
- Checking the status of parts and supplies on the printer control panel 62
- Printing a menu settings page 62
- Printing a network setup page 62
- Checking the status of parts and supplies from the embedded web server 63
- Saving energy 63
- Using eco mode 63
- Adjusting sleep mode 64
- Reducing printer noise 64
- Using hibernate mode 65
- Setting hibernate timeout 66
- Using schedule power modes 66
- Restoring factory default settings 67
- Securing the printer 68
- Statement of volatility 68
- Using the security lock feature 68
- Erasing non volatile memory 69
- Erasing volatile memory 69
- Paper and specialty media guide 70
- Tips on using card stock 70
- Tips on using envelopes 70
- Using specialty media 70
- Tips on using labels 71
- Tips on using letterhead 71
- Paper characteristics 72
- Paper guidelines 72
- Tips on using transparencies 72
- Weight 72
- Fiber content 73
- Grain direction 73
- Moisture content 73
- Smoothness 73
- Unacceptable paper 73
- Selecting paper 74
- Selecting preprinted forms and letterhead 74
- Do not store anything on top of individual paper packages 75
- For best results store paper where the temperature is 21 c 70 f and the relative humidity is 40 percent most label manufacturers recommend printing in a temperature range of 18 24 c 65 75 f with relative humidity between 40 and 60 percent 75
- Note for an unlisted paper size select the closest larger listed size for information on card stock and labels see the card stock label guide 75
- Store individual packages on a flat surface 75
- Store paper in cartons on a pallet or shelf rather than on the floor 75
- Storing paper 75
- Supported paper sizes 75
- Supported paper sizes types and weights 75
- Take paper out of the carton or wrapper only when you are ready to load it in the printer the carton and wrapper help keep the paper clean dry and flat 75
- Use these paper storage guidelines to help avoid jams and uneven print quality 75
- User s guide 75
- User s guide 76
- 16 32 lb paper weights the multipurpose feeder supports 60 163 g 77
- 16 32 lb paper weights the optional tray supports 60 120 g 77
- 16 43 lb paper weights 77
- Supported paper types and weights 77
- The standard tray supports 60 120 g 77
- User s guide 77
- User s guide 78
- Menus list 79
- Understanding the printer menus 79
- User s guide 79
- Default source menu 80
- Paper menu 80
- User s guide 80
- Paper size type menu 81
- User s guide 81
- User s guide 82
- User s guide 83
- Configure mp menu 84
- Substitute size menu 84
- User s guide 84
- Paper texture menu 85
- User s guide 85
- User s guide 86
- Paper weight menu 87
- User s guide 87
- User s guide 88
- Paper loading menu 89
- User s guide 89
- Custom types menu 90
- User s guide 90
- Universal setup menu 91
- User s guide 91
- Reports menu 92
- User s guide 92
- Active nic menu 93
- Network ports menu 93
- Note only active ports appear in this menu all inactive ports are omitted 93
- Standard network menus 93
- User s guide 93
- Reports 94
- Reports menu 94
- To access the menu navigate to any of the following 94
- User s guide 94
- Network card 95
- Network card menu 95
- Note this menu is available only in network printers or printers connected to print servers 95
- Tcp ip 95
- Tcp ip menu 95
- To access the menu navigate to any of the following 95
- To access the menu navigate to either of the following 95
- User s guide 95
- User s guide 96
- Ipv6 menu 97
- Note this menu is available only in network printers or printers connected to print servers 97
- To access the menu navigate to any of the following 97
- User s guide 97
- Note this menu is available only in printer models connected to a wireless network 98
- To access the menu navigate to any of the following 98
- User s guide 98
- Wireless 98
- Wireless menu 98
- Appletalk 99
- Appletalk menu 99
- Note this menu is available only in printer models connected to a wired network or when an optional network card is installed 99
- To access the menu navigate to any of the following 99
- User s guide 99
- 100 100 100
- Standard usb menu 100
- User s guide 100
- 101 101 101
- Smtp setup menu 101
- User s guide 101
- 102 102 102
- User s guide 102
- 103 103 103
- Confidential print menu 103
- Security menu 103
- User s guide 103
- 104 104 104
- Security audit log menu 104
- User s guide 104
- 105 105 105
- Set date and time menu 105
- User s guide 105
- 106 106 106
- General settings 106
- General settings menu 106
- Settings menu 106
- User s guide 106
- 107 107 107
- User s guide 107
- 108 108 108
- User s guide 108
- 109 109 109
- User s guide 109
- 110 110 110
- User s guide 110
- 111 111 111
- User s guide 111
- 112 112 112
- Flash drive for ineo 4700p only 112
- Flash drive menu 112
- User s guide 112
- 113 113 113
- User s guide 113
- 114 114 114
- Print settings 114
- Setup menu 114
- User s guide 114
- 115 115 115
- Finishing menu 115
- User s guide 115
- 116 116 116
- User s guide 116
- 117 117 117
- Quality menu 117
- User s guide 117
- 118 118 118
- Job accounting menu 118
- User s guide 118
- 119 119 119
- User s guide 119
- 120 120 120
- Delete all but current 120
- Delete all logs 120
- User defined string 120
- User s guide 120
- 121 121 121
- User s guide 121
- Utilities menu 121
- 122 122 122
- Pdf menu 122
- User s guide 122
- Xps menu 122
- 123 123 123
- Postscript menu 123
- User s guide 123
- 124 124 124
- Pcl emul menu 124
- User s guide 124
- 125 125 125
- User s guide 125
- 126 126 126
- User s guide 126
- 127 127 127
- Html menu 127
- User s guide 127
- 128 128 128
- User s guide 128
- 129 129 129
- Image menu 129
- User s guide 129
- Avoid paper jams 130
- Conserving supplies 130
- Place multiple pages on one sheet of paper 130
- Saving paper and toner 130
- Saving the environment 130
- Use both sides of the paper 130
- Using recycled paper 130
- Cleaning the printer 131
- Maintaining the printer 131
- Ordering parts and supplies 131
- Using genuine printer manufacturer parts and supplies 131
- 132 132 132
- Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge 132
- Extremely low print coverage for extended periods of time may negatively affect actual yield 132
- For more information on replacing the imaging unit see the instruction sheet that came with the supply 132
- Ordering an imaging unit 132
- Ordering toner cartridges 132
- The estimated cartridge yield is based on the iso iec 19752 standard 132
- User s guide 132
- Estimated number of remaining pages 133
- Storing supplies 133
- Replacing supplies 134
- Replacing the toner cartridge 134
- Replacing the imaging unit 135
- Before moving the printer 138
- Moving the printer 138
- Moving the printer to another location 138
- Shipping the printer 139
- Avoiding jams 140
- Clearing jams 140
- 142 142 142
- Understanding jam messages and locations 142
- User s guide 142
- When a jam occurs a message indicating the jam location and information to clear the jam appears on the printer display open the doors covers and trays indicated on the display to remove the jam 142
- When jam assist is set to on the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared check your printed output stack for discarded pages 142
- When jam recovery is set to on or auto the printer reprints jammed pages however the auto setting does not guarantee that the page will print 142
- X page jam open front door 20y xx 143
- X page jam open rear door 20y xx 146
- X page jam clear standard bin 20y xx 147
- X page jam remove tray 1 to clear duplex 23y xx 148
- X page jam open tray x 24y xx 149
- X page jam clear manual feeder 25y xx 150
- Cartridge imaging unit mismatch 41 xy 152
- Cartridge low 88 xy 152
- Cartridge nearly low 88 xy 152
- Cartridge very low x estimated pages remain 88 xy 152
- Change paper source to custom type name load orientation 152
- Troubleshooting 152
- Understanding the printer messages 152
- Change paper source to custom string load paper orientation 153
- Change paper source to paper size load orientation 153
- Change paper source to paper type paper size load orientation 153
- Close front door 153
- Complex page some data may not have printed 39 153
- Configuration change some held jobs were not restored 57 154
- Defective flash detected 51 154
- Error reading usb drive remove usb 154
- Error reading usb hub remove hub 154
- Imaging unit low 84 xy 154
- Imaging unit nearly low 84 xy 154
- Imaging unit very low x estimated pages remain 84 xy 154
- Incorrect paper size open paper source 34 155
- Insert tray x 155
- Insufficient memory for flash memory defragment operation 37 155
- Insufficient memory to collate job 37 155
- Insufficient memory to support resource save feature 35 155
- Insufficient memory some held jobs were deleted 37 156
- Insufficient memory some held jobs will not be restored 37 156
- Load paper source with custom string paper orientation 156
- Load paper source with custom type name paper orientation 156
- Load manual feeder with custom string paper orientation 157
- Load manual feeder with custom type name paper orientation 157
- Load paper source with paper size paper orientation 157
- Load paper source with paper type paper size paper orientation 157
- Load manual feeder with paper size paper orientation 158
- Load manual feeder with paper type paper size paper orientation 158
- Maintenance kit low 80 xy 158
- Maintenance kit nearly low 80 xy 158
- Maintenance kit very low x estimated pages remain 80 xy 158
- Memory full 38 159
- Network x software error 54 159
- Non printer manufacturer supply type see user s guide 33 xy 159
- Not enough free space in flash memory for resources 52 160
- Printer had to restart last job may be incomplete 160
- Reinstall missing or unresponsive cartridge 31 xy 160
- Reinstall missing or unresponsive imaging unit 31 xy 160
- Remove paper from standard output bin 160
- List of printer and toner cartridge regions 161
- Replace cartridge 0 estimated pages remain 88 xy 161
- Replace cartridge printer region mismatch 42 xy 161
- Replace imaging unit 0 estimated pages remain 84 xy 161
- Replace maintenance kit 0 estimated pages remain 80 xy 161
- Replace unsupported cartridge 32 xy 161
- Replace unsupported imaging unit 32 xy 162
- Serial option x error 54 162
- Smtp server not set up contact system administrator 162
- Standard network software error 54 162
- Standard usb port disabled 56 162
- Too many flash options installed 58 163
- Too many trays attached 58 163
- Unformatted flash detected 53 163
- Unsupported option in slot x 55 163
- Weblink server not set up contact system administrator 163
- 164 164 164
- Basic printer problems 164
- Note if the message appears again then contact your system support person 164
- Option problems 164
- Paper feed problems 164
- Solving printer problems 164
- The printer is not responding 164
- User s guide 164
- 165 165 165
- User s guide 165
- 166 166 166
- Printer display is blank 166
- User s guide 166
- 167 167 167
- Cannot detect internal option 167
- Option problems 167
- User s guide 167
- 168 168 168
- Tray problems 168
- User s guide 168
- 169 169 169
- User s guide 169
- 170 170 170
- Paper feed problems 170
- Paper frequently jams 170
- User s guide 170
- 171 171 171
- Jammed pages are not reprinted 171
- Paper jam message remains after jam is cleared 171
- User s guide 171
- 172 172 172
- Error message about reading the flash drive appears 172
- Multiple language pdf files do not print 172
- Printing problems 172
- Solving print problems 172
- User s guide 172
- 173 173 173
- User s guide 173
- 174 174 174
- Print jobs do not print 174
- User s guide 174
- 175 175 175
- Confidential and other held jobs do not print 175
- Note confidential verify reserve and repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs 175
- User s guide 175
- 176 176 176
- User s guide 176
- 177 177 177
- Print job takes longer than expected 177
- User s guide 177
- 178 178 178
- Job prints from the wrong tray or on the wrong paper 178
- User s guide 178
- 179 179 179
- Incorrect characters print 179
- Note the trays and the multipurpose feeder do not automatically detect the paper size you must set the size from the paper size type menu 179
- Tray linking does not work 179
- User s guide 179
- 180 180 180
- Large jobs do not collate 180
- User s guide 180
- 181 181 181
- Unexpected page breaks occur 181
- User s guide 181
- 182 182 182
- Characters have jagged or uneven edges 182
- Clipped pages or images 182
- Print quality problems 182
- User s guide 182
- 183 183 183
- User s guide 183
- 184 184 184
- Shadow images appear on prints 184
- User s guide 184
- 185 185 185
- Gray background on prints 185
- User s guide 185
- 186 186 186
- Incorrect margins on prints 186
- User s guide 186
- 187 187 187
- Paper curl 187
- User s guide 187
- 188 188 188
- Print irregularities 188
- User s guide 188
- 189 189 189
- User s guide 189
- 190 190 190
- Repeating defects appear on prints 190
- User s guide 190
- 191 191 191
- Print is too dark 191
- User s guide 191
- 192 192 192
- User s guide 192
- 193 193 193
- Print is too light 193
- User s guide 193
- 194 194 194
- User s guide 194
- 195 195 195
- Printer is printing blank pages 195
- User s guide 195
- 196 196 196
- User s guide 196
- 197 197 197
- Printer is printing solid black pages 197
- Skewed print 197
- User s guide 197
- 198 198 198
- Transparency print quality is poor 198
- User s guide 198
- 199 199 199
- Streaked horizontal lines appear on prints 199
- User s guide 199
- 200 200 200
- Streaked vertical lines appear on prints 200
- User s guide 200
- 201 201 201
- User s guide 201
- 202 202 202
- Horizontal voids appear on prints 202
- User s guide 202
- 203 203 203
- User s guide 203
- Vertical voids appear on prints 203
- 204 204 204
- Toner specks appear on prints 204
- User s guide 204
- 205 205 205
- Toner fog or background shading appears on prints 205
- Toner rubs off 205
- User s guide 205
- 206 206 206
- Uneven print density 206
- User s guide 206
- 207 207 207
- Embedded web server does not open 207
- User s guide 207
- 208 208 208
- User s guide 208
- Contacting technical support 209
- 210 210 210
- Copyright notice 210
- Develop and ineo are registered trademarks or trademarks of konica minolta business solutions europe gmbh 210
- Mac and the mac logo are trademarks of apple inc registered in the u s and other countries 210
- Notices 210
- Pcl is a registered trademark of the hewlett packard company pcl is hewlett packard company s designation of a set of printer commands language and functions included in its printer products this printer is intended to be compatible with the pcl language this means the printer recognizes pcl commands used in various application programs and that the printer emulates the functions corresponding to the commands 210
- The following terms are trademarks or registered trademarks of these companies 210
- This document is copyrighted with all rights reserved this document may not be copied in whole or part nor transferred to any other media or language without written permission of publisher 210
- Trademarks 210
- User s guide 210
- 211 211 211
- All other trademarks are the property of their respective owners 211
- Software license agreement 211
- This package contains the following materials provided by konica minolta inc km software included as part of the printing system printing software the digitally encoded machine readable outline data encoded in the special format and in the encrypted form font programs other software which runs on a computer system for use in conjunction with the printing software host software and related explanatory written materials documentation the term software shall be used to describe printing software font programs and or host software and also include any upgrades modified versions additions and copies of the software the software is being licensed to you under the terms of this agreement km grants to you a non exclusive sublicense to use the software and documentation provided that you agree to the following 211
- User s guide 211
- You may use the software and accompanying font programs for imaging to the licensed output device s solely for your own internal business purposes 211
- For eu member states only 213
- Noise emission levels 213
- Product disposal 213
- 214 214 214
- An energy star product has a special feature that allows it to automatically switch to a low power mode after a period of inactivity an energy star product uses energy more efficiently saves you money on utility bills and helps protect the environment 214
- As an energy sta 214
- Energy star 214
- Note some modes may not apply to your product 214
- Partner we have determined that this machine meets the energy star guidelines for energy efficiency 214
- Power consumption 214
- Product power consumption 214
- Temperature information 214
- The following table documents the power consumption characteristics of the product 214
- User s guide 214
- What is an energy star product 214
- Hibernate mode 215
- Sleep mode 215
- Off mode 216
- Total energy usage 216
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