Zyxel IES-5106 [1097/1156] I can see the login screen but i cannot log in to the msc

Zyxel IES-5106 [1097/1156] I can see the login screen but i cannot log in to the msc
Chapter 40 Troubleshooting
Management Switch Card User’s Guide
1097
I forgot the password.
1 The default password is 1234.
2 Contact customer support for how to reset your device to the factory defaults if you have forgotten
the password.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
The default in-band IP address is 192.168.1.1. The default out-of-band IP address is
192.168.0.1
If you changed the IP address, use the new IP address.
If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the MSC.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the IES-
6000M or IES-5000 Series User’s Guide and Chapter 2 on page 53.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
4 Make sure your computer is in the same subnet as the MSC. (If you know that there are routers
between your computer and the MSC, skip this step.)
5 Reset the device to its factory defaults, and try to access the MSC with the default IP address. See
Section 40.8 on page 1101.
6 If the problem continues, contact the network administrator or vendor, or try one of the following.
Try to access the MSC using another service, such as Telnet. If you can access the MSC, use the
sys client show, sys user show, and sys server show commands to find out why the MSC
does not respond to HTTP.
If you are using in-band management, try connecting to the out-of-band management port or
the console port.
I can see the Login screen, but I cannot log in to the MSC.
1 Make sure you have entered the user name and password correctly. The default user name is
admin, and the default password is 1234. These fields are case-sensitive, so make sure [Caps
Lock] is not on.
2 If this does not work, you have to reset the device to its factory defaults. See Section 40.8 on page
1101.

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