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Supermicro x10drl-i-o Инструкция по эксплуатации онлайн [65/123] 165699
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3-5
Chapter 3: Troubleshooting
troubleshooting services. They should know of any possible problem(s) with the
specic system conguration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(http://www.supermicro.com/) before contacting Technical Support.
2. BIOS upgrades can be our website (http://www.supermicro.
com).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (This can be seen on the initial display when your
system rst boots up.)
• System conguration
4. An example of a Technical Support form is on our website at (http://www.
supermicro.com/RmaForm/).
• Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com.
Содержание
- X10drl i 1
- Printed in the united states of america 2
- Warning handling of lead solder materials used in this product may expose you to lead a chemical known to the state of california to cause birth defects and other reproductive harm 2
- About this motherboard 3
- Manual organization 3
- Preface 3
- Conventions used in the manual 4
- Contacting supermicro 5
- Chapter 1 overview 6
- Chapter 2 installation 6
- Preface 6
- Table of contents 6
- Chapter 3 troubleshooting 7
- Appendix a bios error beep codes 8
- Appendix b software installation instructions 8
- Appendix c uefi bios recovery instructions 8
- Appendix d dual boot block 8
- Chapter 4 bios 8
- 1 overview 9
- Chapter 1 9
- Overview 9
- To be updated 9
- Chapter 1 overview 11
- Motherboard layout 11
- Note for the latest cpu memory updates please refer to our website at http www supermicro com products motherboard for details 11
- Rev 1 1 11
- X10drl i 11
- X10drl i 12
- X10drl i quick reference 12
- Chipset 15
- Expansion 15
- Graphics 15
- I o devices 15
- Memory 15
- Motherboard features 15
- Network 15
- Management 16
- Monitoring 16
- Pc health 16
- Peripheral devices 16
- Power con nectors 16
- Dimensions 17
- System management 17
- Note this is a general block diagram and may not exactly represent the features on your motherboard see the motherboard features pages for the actual specifications of each motherboard 18
- Pch c612 18
- System block diagram 18
- X10drl i motherboard user s manual 18
- 2 processor and chipset overview 19
- 3 special features 20
- 4 pc health monitoring 20
- Environmental temperature control 20
- Fan status monitor with firmware control 20
- Recovery from ac power loss 20
- System resource alert 20
- 5 acpi features 21
- 6 power supply 21
- 7 advanced power management 22
- Intelligent power node manager nm available when supermicro power management spm is installed 22
- Management engine me 22
- 1 standardized warning statements 23
- Battery handling 23
- Chapter 2 23
- Installation 23
- הרהזא תנכס תמייקץוציפ הניקת אל ךרדב הפלחוהו הדימב הללוסה לש ףילחהל שי גוסב הללוסה תא מ םאותה תרבחלמומ ןרציתצ תוללוסה קוליס תושמושמה עצבל שי ןרציה תוארוה יפל 24
- رطخ كانه نم لاذبحسا ةلاح يف راجفنا ةيراطبلا ةحيحص ريغ ةقيرطب ليلعف ةيراطبلا لاذبحسا طقف عىنلا سفنب اهلداعي ام وأ اممثصوأ ةعنصملا ةمرشلا هب تايراطبلا نم صلخج ل اقفو ةلمعحسملاةعناصلا ةمرشلا تاميلعح 24
- Product disposal 25
- רצומה קוליס הרהזא ו תויחנהל םאתהב תויהל בייח הז רצומ לש יפוס קוליס הנידמה יקוח 25
- 2 static sensitive devices 26
- Precautions 26
- Unpacking 26
- يئاهنلا صلختلا نم جتنملا اذه هعم لماعتلا يغبني ل اقفو عيمجةينطىلا حئاىللاو نيناىقلا دنع 26
- 3 processor and heatsink installation 27
- Installing the lga2011 processor 27
- Installing a passive cpu heatsink 31
- Removing the heatsink 32
- 4 installing and removing the memory modules 33
- Caution 33
- Installing removing dimms 33
- Removing memory modules 33
- Cpu 1 p1 dimma1 p1 dimmb1 p1 dimmc1 p1 dimmd1 34
- Cpu 2 dimms 34
- Cpu 2 p2 dimme1 p2 dimmf1 p2 dimmg1 p2 dimmh1 34
- Cpu 4 dimms 34
- Cpu and memory population configuration table 34
- Cpu corresponding dimm modules 34
- Cpu1 cpu2 p1 dimma1 p1 dimmb1 p1 dimmc1 p1 dimmd1 p2 dimme1 p2 dimmf1 34
- Cpu1 cpu2 p1 dimma1 p1 dimmb1 p1 dimmc1 p1 dimmd1 p2 dimme1 p2 dimmf1 p2 dimmg1 p2 dimmh1 34
- Cpu1 cpu2 p1 dimma1 p1 dimmb1 p2 dimme1 p2 dimmf1 34
- Cpu1 p1 dimma1 p1 dimmb1 34
- Cpu1 p1 dimma1 p1 dimmb1 p1 dimmc1 p1 dimmd1 34
- Cpus 4 dimms 34
- Cpus 6 dimms 34
- Cpus 8 dimms 34
- Cpus dimms 34
- Dimm slots memory speed support is pending on the processors used in the sys tem for the latest memory updates please refer to our website a at http www supermicro com products motherboard 34
- For memory to work properly follow the tables below for memory installation 34
- For memory to work properly please follow the instructions below 34
- Memory support for the x10drl i motherboard 34
- Number of 34
- Populating rdimm lrdimm ecc memory modules 34
- Processor and memory module population for optimal performance 34
- Processor memory module population configuration 34
- Processors and their corresponding memory modules 34
- The x10drl i motherboard supports up to 512 gb of ddr4 registered rdimm load reduced lrdimm ecc 2133 1866 1600 mhz memory modules in eight 34
- X10drl i motherboard user s manual 34
- 5 motherboard installation 35
- Location of mounting holes 35
- Tools needed 35
- Installing the motherboard 36
- 6 control panel connectors and i o ports 37
- Back panel connectors and i o ports 37
- Back panel i o port locations and definitions 37
- A video vga port is located next to lan2 on the i o back panel refer to the board layout below for the location 38
- Bios license 38
- Close 1st 38
- Cpu1 slot2 pci e 3 x8 38
- Cpu1 slot3 pci e 3 x8 38
- Cpu1 slot5 pci e 3 x16 38
- Cpu1 slot6 pci e 3 x8 38
- Cpu2 slot4 pci e 3 x4 in x8 38
- Dcd 6 dsr 38
- Dtr 9 ri 38
- Ground 10 n a 38
- I sata5 38
- I sgpio1 38
- I sgpio2 38
- Jstby1 38
- Juidb1 38
- Lan ctrl 38
- Open 1st 38
- Pin definition pin definition 38
- Pin definitions 38
- Rev 1 1 38
- Rxd 7 rts 38
- S sgpio 38
- Serial com ports 38
- Serial ports 38
- Two com connections com1 com2 are located on the mother board com1 is located on the i o back panel com2 located next to pch pci e slot1 provides front access support see the table on the right for pin definitions 38
- Txd 8 cts 38
- Usb12 13 38
- Usb8 9 3 38
- Video connection 38
- X10drl i 38
- X10drl i motherboard user s manual 38
- Backpanel usb0 usb2 39
- Backpanel usb1 usb2 39
- Backpanel usb12 usb3 39
- Backpanel usb13 usb3 39
- Chapter 2 installation 39
- Fp usb 2 3 usb2 39
- Fp usb 4 usb2 39
- Fp usb 8 9 usb 3 39
- Two usb 2 ports usb 0 1 and two usb 3 ports usb12 13 are located on the i o back panel on motherboard in addition an internal usb header usb 2 3 and a type a usb connec tor usb 4 provide a total of three usb 2 connections usb 2 3 4 for front panel support a usb 3 header located next to the front panel control jf1 provides two front usb 3 con nections usb 8 9 cables are not included see the tables on the right and below for pin definitions 39
- Universal serial bus usb 39
- Ethernet ports 40
- Ipmi_lan 40
- Two gigabit ethernet ports lan1 lan2 are located on the i o back panel on the motherboard these ethernet ports support gigabit lans on the motherboard in addition an ipmi_dedicated lan is located above usb 0 1 ports on the back panel all these ports accept rj45 type cables please refer to the led indicator sec tion for lan led information 40
- X10drl i motherboard user s manual 40
- A unit identifier uid switch and an led in dicator are located on the motherboard the rear uid switch is located next to the vga port on the back panel the front uid switch is located on pin 13 on the front panel control jf1 the rear uid led le1 is located next to the uid switch and the front uid led is located on pins 7 on jf1 when you press the uid switch the uid led will be turned on press the uid switch again to turn off the led indicator the uid indicator provides easy identification of a system unit that may be in need of service 41
- Chapter 2 installation 41
- Front uid led 41
- Front uid switch 41
- Note uid can also be triggered via ipmi on the motherboard for more information on ipmi please refer to the ipmi user s guide posted on our website http www super micro com 41
- Rear uid led 41
- Uid button 41
- Unit identifier switch uid led indicator 41
- Fp pwrled 42
- Front control panel 42
- Ground 42
- Ground nmi 42
- Hdd led 42
- Jf1 contains header pins for various buttons and indicators that are normally lo cated on a control panel at the front of the chassis these connectors are designed specifically for use with supermicro s server chassis see the figure below for the descriptions of the various control panel buttons and led indicators refer to the following section for descriptions and pin definitions 42
- Jf1 header pins 42
- Nic1 activity led 42
- Nic1 link led 42
- Nic2 link led nic2 activity led 42
- Oh fan fail pwr fail led 42
- Power button 42
- Power fail led 42
- Reset button 42
- Uid led 42
- Uid switch 42
- X10drl i motherboard user s manual 42
- Cpu1 slot2 pci e 3 x8 43
- Cpu1 slot3 pci e 3 x8 43
- Cpu1 slot5 pci e 3 x16 43
- Cpu1 slot6 pci e 3 x8 43
- Cpu2 slot4 pci e 3 x4 in x8 43
- Front control panel pin definitions 43
- Rev 1 1 43
- Cpu1 slot2 pci e 3 x8 44
- Cpu1 slot3 pci e 3 x8 44
- Cpu1 slot5 pci e 3 x16 44
- Cpu1 slot6 pci e 3 x8 44
- Cpu2 slot4 pci e 3 x4 in x8 44
- Rev 1 1 44
- Chapter 2 installation 45
- Connect an led cable to pins 7 and 45
- Cpu1 slot2 pci e 3 x8 45
- Cpu1 slot3 pci e 3 x8 45
- Cpu1 slot5 pci e 3 x16 45
- Cpu1 slot6 pci e 3 x8 45
- Cpu2 slot4 pci e 3 x4 in x8 45
- Of front control panel to use the overheat fan fail power fail and uid led connections the red led on pin 8 provides warnings of over heat fan failure or power failure the blue led on pin 7 works as the front panel uid led indicator refer to the table on the right for pin definitions 45
- Overheat oh fan fail pwr fail uid led 45
- Power fail led 45
- The power fail led connection is located on pins 5 and 6 of jf1 re fer to the table on the right for pin definitions 45
- Cpu1 slot2 pci e 3 x8 46
- Cpu1 slot3 pci e 3 x8 46
- Cpu1 slot5 pci e 3 x16 46
- Cpu1 slot6 pci e 3 x8 46
- Cpu2 slot4 pci e 3 x4 in x8 46
- Power button 46
- Reset button 46
- The power button connection is located on pins 1 and 2 of jf1 momentarily contacting both pins will power on off the system this button can also be con figured to function as a suspend button with a setting in the bios see chapter 4 to turn off the power when the system is in suspend mode press the button for 4 seconds or longer refer to the table on 46
- The reset button connection is located on pins 3 and 4 of jf1 attach it to a hardware reset switch on the computer case refer to the table on the right for pin definitions 46
- The right for pin definitions 46
- X10drl i motherboard user s manual 46
- 7 connecting cables 47
- Cpu1 slot2 pci e 3 x8 47
- Cpu1 slot3 pci e 3 x8 47
- Cpu1 slot5 pci e 3 x16 47
- Cpu1 slot6 pci e 3 x8 47
- Cpu2 slot4 pci e 3 x4 in x8 47
- Rev 1 1 47
- X10drl i 47
- Chassis intrusion 48
- Cpu1 slot2 pci e 3 x8 48
- Cpu1 slot3 pci e 3 x8 48
- Cpu1 slot5 pci e 3 x16 48
- Cpu1 slot6 pci e 3 x8 48
- Cpu2 slot4 pci e 3 x4 in x8 48
- Fan header 48
- Ground 48
- Intrusion input 48
- Pin definition 48
- Pin definitions 48
- Pwr modulation 48
- Rev 1 1 48
- Tachometer 48
- X10drl i 48
- A power connectors for sata dom disk_on_module devices is located at jsd1 connect an appropriate cable here to provide power support for your serial link dom devices 49
- Chapter 2 installation 49
- Cpu1 slot2 pci e 3 x8 49
- Cpu1 slot3 pci e 3 x8 49
- Cpu1 slot5 pci e 3 x16 49
- Cpu1 slot6 pci e 3 x8 49
- Cpu2 slot4 pci e 3 x4 in x8 49
- Dom power connector 49
- Internal speaker 49
- The internal speaker sp1 can be used to provide audible indications for various beep codes see the table on the right for pin definitions refer to the layout below for the location of the internal buzzer 49
- A tpm port 80 header 50
- A trusted platform module port 80 header is located at jtpm1 to provide tpm support and port 80 connection use this header to enhance system performance and data security see the table on the right for pin defini tions 50
- Tpm port 80 header 50
- X10drl i motherboard user s manual 50
- A system management bus header for ipmi 2 is located at jipmb1 connect the appropriate cable here to use the ipmb 51
- C connection on your system 51
- C connector 51
- C connector jp 51
- C1 monitors power supply fan and system temperatures see the table on the right for pin definitions 51
- Chapter 2 installation 51
- Cpu1 slot2 pci e 3 x8 51
- Cpu1 slot3 pci e 3 x8 51
- Cpu1 slot5 pci e 3 x16 51
- Cpu1 slot6 pci e 3 x8 51
- Cpu2 slot4 pci e 3 x4 in x8 51
- Power smb 51
- Power system management bus 51
- Rev 1 1 51
- Cpu1 slot2 pci e 3 x8 52
- Cpu1 slot3 pci e 3 x8 52
- Cpu1 slot5 pci e 3 x16 52
- Cpu1 slot6 pci e 3 x8 52
- Cpu2 slot4 pci e 3 x4 in x8 52
- Rev 1 1 52
- A pwr led speaker 53
- Chapter 2 installation 53
- Pins 1 3 of jd1 are used for power led indication and pins 4 7 are for 53
- Power led speaker 53
- The speaker see the tables on the right for pin definitions please note that the speaker connector pins 4 7 are used with an external speaker if you wish to use the onboard speaker you should close pins 6 7 with a cap 53
- 8 jumper settings 54
- Cpu1 slot2 pci e 3 x8 54
- Cpu1 slot3 pci e 3 x8 54
- Cpu1 slot5 pci e 3 x16 54
- Cpu1 slot6 pci e 3 x8 54
- Cpu2 slot4 pci e 3 x4 in x8 54
- Explanation of jumpers 54
- Rev 1 1 54
- X10drl i 54
- Chapter 2 installation 55
- Cmos clear 55
- Jbt1 is used to clear cmos instead of pins this jumper consists of contact pads to prevent accidental clearing of cmos to clear cmos use a metal object such as a small screwdriver to touch both pads at the same time to short the connection 55
- Note 1 please shut down the system and then short jbt1 to clear cmos 55
- Note 2 clearing cmos will also clear all passwords 55
- Watch dog enable disable 55
- Watch dog jwd1 is a system monitor that will reboot the system when a software ap plication hangs close pins 1 2 to reset the system if an application hangs close pins 2 3 to generate a non maskable interrupt signal for the application that hangs see the table on the right for jumper settings watch dog must also be enabled in the bios 55
- Bmc enable 56
- Cpu1 slot2 pci e 3 x8 56
- Cpu1 slot3 pci e 3 x8 56
- Cpu1 slot5 pci e 3 x16 56
- Cpu1 slot6 pci e 3 x8 56
- Cpu2 slot4 pci e 3 x4 in x8 56
- Jumper jpb1 allows you to enable or disable the embedded the onboard bmc baseboard management controller to provide ipmi 2 kvm support on the motherboard see the table on the right for jumper settings 56
- Jumper jpg1 allows the user to enable or disable the onboard vga connector the default setting is 1 2 to enable the connection see the table on the right for jumper settings 56
- Vga enable 56
- X10drl i motherboard user s manual 56
- Cpu1 slot2 pci e 3 x8 57
- Cpu1 slot3 pci e 3 x8 57
- Cpu1 slot5 pci e 3 x16 57
- Cpu1 slot6 pci e 3 x8 57
- Cpu2 slot4 pci e 3 x4 in x8 57
- Rev 1 1 57
- 9 onboard led indicators 58
- Activity led right 58
- Amber 1 gbps 58
- Amber flashing active 58
- Color status definition 58
- Cpu1 slot2 pci e 3 x8 58
- Cpu1 slot3 pci e 3 x8 58
- Cpu1 slot5 pci e 3 x16 58
- Cpu1 slot6 pci e 3 x8 58
- Cpu2 slot4 pci e 3 x4 in x8 58
- Green 100 mbps 58
- Ipmi lan x8st3 f 58
- Lan 1 lan 2 58
- Lan 1 lan 2 ipmi_lan 58
- Lan 1 lan 2 ipmi_lan link led 58
- Led color definition 58
- Led state 58
- Led state left 58
- Off 10 mbps or no connection 58
- Rev 1 1 58
- X10drl i 58
- A bmc heartbeat led is located at ledm1 on the motherboard when leddm1 is blinking bmc functions normally see the table at right for more information 59
- An onboard power led is located at le2 on the motherboard when this led is on the system is on be sure to turn off the system and unplug the power cord before removing or installing components see the tables at right for more information 59
- Bmc heartbeat led 59
- Chapter 2 installation 59
- Cpu1 slot2 pci e 3 x8 59
- Cpu1 slot3 pci e 3 x8 59
- Cpu1 slot5 pci e 3 x16 59
- Cpu1 slot6 pci e 3 x8 59
- Cpu2 slot4 pci e 3 x4 in x8 59
- Note refer to page 2 19 for information on the rear uid led le1 59
- Onboard power led 59
- 10 sata connections 60
- A i sata0 60
- B i sata1 60
- C i sata2 60
- Cpu1 slot2 pci e 3 x8 60
- Cpu1 slot3 pci e 3 x8 60
- Cpu1 slot5 pci e 3 x16 60
- Cpu1 slot6 pci e 3 x8 60
- Cpu2 slot4 pci e 3 x4 in x8 60
- D i sata3 60
- E i sata4 60
- F i sata5 60
- G s sata0 60
- H s sata1 60
- I s sata2 60
- J s sata3 60
- Note for more information on sata hostraid configuration please refer to the intel sata hostraid user s guide posted on our website http www supermicro com 60
- Rev 1 1 60
- Sata 3 ports 60
- Ten sata 3 ports are located on the motherboard six sata 3 ports i sata 0 5 are supported by the intel pch c612 the other four sata ports s sata 0 3 are supported by the intel scu inside the pch c612 these sata ports provide serial link signal connections which are faster than the connections of parallel ata see the table on the right for pin defini tions i sata 4 and i sata 5 also support sata dom device on module devices with latch power 60
- X10drl i motherboard user s manual 60
- 1 troubleshooting procedures 61
- Before power on 61
- Chapter 3 61
- No power 61
- Troubleshooting 61
- Losing the system s setup configuration 62
- No video 62
- System boot failure 62
- Memory errors 63
- When the system becomes unstable 63
- 2 technical support procedures 64
- 3 battery removal and installation 66
- Battery removal 66
- Proper battery disposal 66
- 4 frequently asked questions 67
- 5 returning merchandise for service 68
- 1 introduction 69
- Chapter 4 69
- How to change the configuration data 69
- Starting bios setup utility 69
- 2 main setup 70
- How to start the setup utility 70
- 3 advanced setup configurations 72
- Boot feature 72
- Power configuration 73
- Cpu configuration 74
- Processor 1 processor 2 74
- Advanced power management configuration 76
- Cpu c state control available when power technology is set to custom 77
- Cpu p state control available when power technology is set to custom 77
- Chipset configuration 78
- Cpu t state control available when power technology is set to custom 78
- Iio configuration 78
- Iio1 configuration 78
- North bridge 78
- Iio2 configuration 79
- Ioat intel io acceleration configuration 79
- Intel vt for directed i o vt d 80
- Qpi quick path interconnect configuration 80
- Qpi status 80
- Memory configuration 82
- Dimm information 83
- Memory ras reliability_availability_serviceability configuration 83
- South bridge configuration 84
- Usb configuration 84
- Sata configuration 86
- Ssata configuration 88
- Pcie pci pnp configuration 91
- Server me management engine configuration 91
- Super io configuration 93
- Com1 console redirection settings 94
- Serial port console redirection 94
- Sol com2 console redirection settings 96
- Acpi settings 99
- Trusted computing available when a tpm device is installed and detected by the bios 99
- Iscsi configuration 100
- 4 event logs 101
- Change smbios event log settings 101
- View smbios event log 102
- 5 ipmi 103
- System event log 103
- Bmc network configuration 104
- 6 security settings 105
- Secure boot menu 105
- 7 boot settings 108
- Boot configuration 108
- 8 save exit 110
- A 1 bios error beep codes 113
- Appendix a 113
- Appendix a bios post error codes 113
- Bios error beep codes 113
- During the post power on self test routines which are performed at each system boot errors may occur 113
- Fatal errors will not allow the system to continue with bootup procedure if a fatal error occurs you should consult with your system manufacturer for possible repairs 113
- Non fatal errors are those which in most cases allow the system to continue to boot the error messages normally appear on the screen 113
- These fatal errors are usually communicated through a series of audible beeps the numbers on the fatal error list correspond to the number of beeps for the cor responding error 113
- X10 motherboard bios error beep codes 113
- Appendix b 115
- B 1 installing software programs 115
- Software installation instructions 115
- B 2 installing superdoctor5 116
- Appendix c 117
- C 1 an overview to the uefi bios 117
- C 2 how to recover the uefi bios image the main bios block 117
- C 3 to recover the main bios block using a usb attached device 117
- Uefi bios recovery instructions 117
- Appendix d 121
- Bios boot block 121
- Bios boot block corruption occurrence 121
- D 1 introduction 121
- Dual boot block 121
- D 2 steps to reboot the system by using jumper jbr1 122
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