![Netgear DGN2200 [100/124] Troubleshooting](/img/pdf.png)
Netgear DGN2200 [100/124] Troubleshooting
![Netgear DGN2200 [100/124] Troubleshooting](/views2/1205519/page100/bg64.png)
100
7
7. Troubleshooting
This chapter provides information about troubleshooting your N300 Wireless ADSL2+ Modem
Router DGN2200M Mobile Edition. After each problem description, instructions are provided to
help you diagnose and solve the problem. For the common problems listed, go to the section
indicated.
• Is the router on?
Go to Basic Functioning on page 101.
• Have I connected the router correctly?
Go to Basic Functioning on page 101.
• What are the LEDs on the front panel telling me?
Go to Troubleshoot with the LEDs on page 101.
• I cannot access the router’s configuration with my browser.
Go to Cannot Log In to the Wireless-N Modem Router on page 103.
• I have configured the router, but I cannot access the Internet.
Go to Troubleshoot the Internet Connection on page 104.
• Can my computer communicate with my router or with a remote device on the Internet?
Go to Troubleshoot a TCP/IP Network Using the Ping Utility on page 107.
• I cannot remember the router’s configuration password.
Go to Restore the Default Configuration and Password on page 108.
• I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password on page 108.
• The date or time is wrong.
Go to Problems with Date and Time on page 108.
Содержание
- N300 wireless adsl2 modem router dgn2200m mobile edition 1
- User manual 1
- N300 wireless adsl2 modem router dgn2200m mobile edition 2
- Statement of conditions 2
- Technical support 2
- Trademarks 2
- Chapter 1 internet configuration 3
- Chapter 2 wireless settings 3
- Chapter 3 protecting your network 3
- Contents 3
- Chapter 4 managing your network 4
- Chapter 5 usb storage 4
- Chapter 6 advanced configuration 4
- Appendix a technical specifications and factory default settings 5
- Chapter 7 troubleshooting 5
- Internet configuration 7
- Hardware features 8
- Router stand 8
- Internet configuration 9
- N300 wireless adsl2 modem router dgn2200m mobile edition 9
- Router front panel 9
- Table 1 front panel button and led descriptions 9
- The wireless modem router front panel contains control buttons and status leds 9
- You can use the leds to verify status and connections the following table lists and describes each led and button on the front panel of the wireless modem router 9
- Internet configuration 10
- N300 wireless adsl2 modem router dgn2200m mobile edition 10
- Table 1 front panel button and led descriptions continued 10
- Internet configuration 11
- N300 wireless adsl2 modem router dgn2200m mobile edition 11
- Router back panel 11
- The back panel of the wireless modem router contains port connections 11
- Internet configuration 12
- N300 wireless adsl2 modem router dgn2200m mobile edition 12
- Note if the label on your router looks like the one in the following figure then your router has no preset wireless security you need to set the wireless security to protect your network 12
- Router label 12
- The label on the left side of the wireless modem router shows the router s mac address serial number security pin and factory default login information 12
- Position your wireless router 13
- System setup 13
- Adsl only 14
- Typical systems 14
- Mobile broadband only 15
- Adsl with failover to mobile broadband 16
- Log in to your wireless n modem router 17
- Use the setup wizard after installation 19
- Fixed ip static account setup 20
- Broadband settings 21
- Manually configure your internet settings 21
- Basic isp settings 22
- From the router menu select basic settings 22
- Internet configuration 22
- N300 wireless adsl2 modem router dgn2200m mobile edition 22
- Table 2 broadband settings fields 22
- To view or configure the basic settings 22
- Internet configuration 24
- N300 wireless adsl2 modem router dgn2200m mobile edition 24
- Table 3 basic settings screen fields 24
- When your internet connection is working you do not need to launch the isp s login program on your computer to access the internet when you start an internet application your wireless modem router automatically logs you in 24
- Adsl settings 25
- Detection of the adsl settings 25
- If your isp provided you with a multiplexing method or vpi vci number then enter the setting 25
- Internet configuration 25
- N300 wireless adsl2 modem router dgn2200m mobile edition 25
- Netgear recommends that you use the setup wizard to automatically detect and configure your adsl settings this usually works fine however if you have technical experience and are sure of the multiplexing method and virtual circuit number for the virtual path identifier vpi and virtual channel identifier vci you can specify those settings here 25
- Note use the setup wizard to select the correct country to optimize 25
- Table 3 basic settings screen fields continued 25
- Mobile broadband settings 26
- Cancel discard changes 27
- Internet configuration 27
- N300 wireless adsl2 modem router dgn2200m mobile edition 27
- Refresh update the connection status 27
- Table 4 mobile broadband settings fields 27
- Wireless adapter compatibility 28
- Wireless settings 28
- If label on your router looks like this then it has preset security 29
- N300 wireless adsl2 modem router dgn2200m mobile edition 29
- Note if label on your router looks like the one in the following figure then your router has no preset wireless security you need to set the wireless security to protect your network 29
- Preset security 29
- Wireless settings 29
- Security basics 30
- Turn off wireless connectivity 30
- Add clients computers or devices to your network 31
- Disable ssid broadcast 31
- Restrict access by mac address 31
- Wireless security options 31
- Manual method 32
- Wi fi protected setup wps method 32
- Wps button method 32
- Wireless modem router interface method 33
- Wireless settings screen 33
- Consider every device on your network 34
- View or change wireless settings 34
- Security options settings 37
- Wireless access point settings 37
- Wireless network 37
- Wireless settings screen fields 37
- Change wpa security option and passphrase 38
- Set wep encryption and passphrase 38
- Wireless guest networks 39
- Protect access to your wireless n modem router 41
- Protecting your network 41
- Block keywords sites and services 42
- Change the administrator login time out 42
- Change the built in password 42
- Block sites 43
- Block services 44
- Set times and schedule firewall services 45
- Schedule firewall services 46
- Set your time zone 46
- N300 wireless adsl2 modem router dgn2200m mobile edition 47
- Protecting your network 47
- Table 5 security log entry descriptions 47
- The wireless modem router logs security related events such as denied incoming service requests hacker probes and administrator logins if you enable content filtering in the block sites screen the logs screen show you when someone on your network tries to access a blocked site if you enable email notification you will receive these logs in an email message 47
- To view the log under content filtering select logs a screen similar to the following displays 47
- View select and save logged information 47
- You can write the logs to a computer running a syslog program to activate this feature select broadcast on lan or enter the ip address of the server where the syslog file will be written 47
- Activation and administration 48
- Dropped packets 48
- Examples of log messages 48
- Enable security event email notification 49
- Flexible settings 50
- Live parental controls 50
- Total home protection 50
- Web based access 50
- Installation requires a one time installation of a management utility program once live parental controls is set up the software runs in the background and does not interfere with normal internet usage 51
- Minimal software installation 51
- Managing your network 52
- Upgrade the firmware 52
- Manually check for firmware upgrades 53
- Back up restore and erase your settings 54
- Back up the configuration to a file 55
- Erase the configuration 55
- Restore the configuration from a file 55
- Router status and usage statistics 56
- Managing your network 57
- N300 wireless adsl2 modem router dgn2200m mobile edition 57
- Table 6 router status fields continued 57
- Managing your network 58
- N300 wireless adsl2 modem router dgn2200m mobile edition 58
- On the router status screen click the show statistics button to display wireless modem router usage statistics 58
- Table 6 router status fields continued 58
- Table 7 router statistics fields 58
- The show statistics screen displays the following statistics 58
- View statistics 58
- Managing your network 59
- N300 wireless adsl2 modem router dgn2200m mobile edition 59
- On the router status screen click the connection status button to display wireless modem router connection status 59
- Table 7 router statistics fields continued 59
- Table 8 connection status fields pppoe network type example 59
- This screen shows the following statistics 59
- View the connection status 59
- View attached devices 60
- Run diagnostics and reboot 61
- Configure remote management 62
- Usb storage 64
- Usb drive requirements 65
- File sharing scenarios 66
- Share photos with friends and family 66
- Store files in a central location for printing 66
- Share large files with colleagues 67
- Usb storage basic settings 68
- Edit a network folder 69
- N300 wireless adsl2 modem router dgn2200m mobile edition 69
- Table 9 usb storage basic settings continued 69
- This process is the same from either the usb storage basic settings screen or the usb storage advanced settings screen click the edit button to open the edit network folder screen 69
- Usb storage 69
- You can use this screen to select a folder to change the share name or to change read access or write access from all no password to admin the password for admin is the same one that is used to log in to the router main menu by default it is password 69
- Configure usb storage advanced settings 70
- Create a network folder 71
- From the usb storage advanced settings screen click the create a network folder button to open the create a network folder screen 71
- N300 wireless adsl2 modem router dgn2200m mobile edition 71
- Table 10 usb storage advanced settings continued 71
- To create a network folder 71
- Usb storage 71
- Specify approved usb devices 72
- Unmount a usb drive 72
- Access the router s usb drive remotely using ftp 73
- Connect to the usb drive from a remote computer 73
- Locate the internet port ip address 73
- Configure windows 2000 and windows xp 74
- Configure windows 98se and windows me 74
- Connect to the usb drive with microsoft network settings 74
- Enable file and printer sharing 74
- Advanced configuration 75
- Advanced configuration 76
- Configure wan settings 76
- In the main menu under advanced select wan setup to display the following screen 76
- N300 wireless adsl2 modem router dgn2200m mobile edition 76
- Table 11 wan settings 76
- Set up a default dmz server 77
- Configure dynamic dns 78
- Configure lan settings 79
- Advanced configuration 80
- By default the wireless modem router functions as a dynamic host configuration protocol dhcp server allowing it to assign ip dns server and default gateway addresses to all computers connected to the wireless modem router s lan the assigned default gateway address is the lan address of the router ip addresses are assigned to the attached computers from a pool of addresses specified in this screen each pool address is tested before it is assigned to avoid duplicate addresses on the lan 80
- Configure dhcp 80
- For most applications the default dhcp and tcp ip settings of the router are satisfactory 80
- N300 wireless adsl2 modem router dgn2200m mobile edition 80
- Table 12 lan setup 80
- Under advanced in the main menu select lan setup 80
- Configure reserved ip addresses 81
- Use router as dhcp server 81
- Configure qos for internet access 82
- Set up quality of service qos 82
- Advanced wireless settings 84
- Restrict wireless access to your network 84
- Turn off wireless connectivity completely 84
- Hide your wireless network name ssid 85
- Restrict access by mac address 85
- Configure wps settings 86
- Static route example 87
- Use static routes 87
- Configure static routes 88
- Configure universal plug and play 89
- Build wireless bridging and repeating networks 90
- Point to point bridge configuration 92
- Multi point bridge 93
- Repeater with wireless client association 94
- Port forwarding and port triggering 95
- Port forwarding 96
- Port triggering 96
- Advanced usb settings 97
- Traffic meter 98
- Troubleshooting 100
- Basic functioning 101
- Troubleshoot with the leds 101
- Welcome screen displays instead of router main menu 101
- If any of the above conditions does not occur see the following table 102
- N300 wireless adsl2 modem router dgn2200m mobile edition 102
- Table 13 troubleshooting with the leds 102
- Troubleshooting 102
- Cannot log in to the wireless n modem router 103
- Dsl led is blinking amber 104
- Dsl led is green or blinking green 104
- Dsl led is off 104
- Dsl link 104
- Troubleshoot the internet connection 104
- Connecting to mobile broadband 105
- Internet port led is red 105
- Obtain an internet ip address 105
- Troubleshoot internet browsing 106
- Troubleshoot pppoe or pppoa 106
- Test the lan path to your wireless n modem router 107
- Test the path from your computer to a remote device 107
- Troubleshoot a tcp ip network using the ping utility 107
- Problems with date and time 108
- Restore the default configuration and password 108
- Use the restore factory settings button to reset the router 108
- A technical specifications and factory default settings 110
- Default settings 110
- Specifications 110
- Technical specifications and factory 110
- This appendix includes technical specifications for the n300 wireless adsl2 modem router dgn2200m mobile edition 110
- N300 wireless adsl2 modem router dgn2200m mobile edition 111
- Table 14 specifications continued 111
- Technical specifications and factory default settings 111
- Factory default configuration 112
- N300 wireless adsl2 modem router dgn2200m mobile edition 112
- Table 15 factory default settings 112
- Technical specifications and factory default settings 112
- You can use the restore factory settings button on the bottom panel of your router to restore factory default settings press this button for 6 seconds your router will return to the factory configuration settings shown in the following table 112
- N300 wireless adsl2 modem router dgn2200m mobile edition 113
- Table 15 factory default settings continued 113
- Technical specifications and factory default settings 113
- B wall mounting 114
- Wall mounting 114
- For best wireless performance position the wireless antennas as shown 116
- C notification of compliance 117
- Europe eu declaration of conformity 117
- Netgear wireless routers gateways aps 117
- Notification of compliance 117
- Regulatory compliance information 117
- N300 wireless adsl2 modem router dgn2200m mobile edition 118
- Notification of compliance 118
- Fcc caution 119
- Fcc declaration of conformity 119
- Fcc guidelines for human exposure 119
- Fcc information to user 119
- Fcc radio frequency interference warnings instructions 119
- Fcc requirements for operation in the united states 119
- N300 wireless adsl2 modem router dgn2200m mobile edition 119
- Notification of compliance 119
- Canadian department of communications radio interference regulations 120
- Caution 120
- Gpl license agreement 120
- Important note radiation exposure statement 120
- Industry canada 120
- N300 wireless adsl2 modem router dgn2200m mobile edition 120
- Note importante déclaration d exposition aux radiations 120
- Notification of compliance 120
- Interference reduction table 121
- N300 wireless adsl2 modem router dgn2200m mobile edition 121
- Notification of compliance 121
- N300 wireless adsl2 modem router dgn2200m mobile edition 123
- N300 wireless adsl2 modem router dgn2200m mobile edition 124
Похожие устройства
- Nec V230X Инструкция по эксплуатации
- Nec M230X Инструкция по эксплуатации
- Nec V260X Инструкция по эксплуатации
- Nec PA550W Инструкция по эксплуатации
- Nec U250X Инструкция по эксплуатации
- Nec U300X Инструкция по эксплуатации
- Nec M420X Инструкция по эксплуатации
- Nec PA600X Инструкция по эксплуатации
- Nec V260 Инструкция по эксплуатации
- Nec M300XS Инструкция по эксплуатации
- Nec P420X Инструкция по эксплуатации
- Nec M350XS Инструкция по эксплуатации
- Nec U310W Инструкция по эксплуатации
- Nec M350X Инструкция по эксплуатации
- Nec M260WS Инструкция по эксплуатации
- Nec P350W Инструкция по эксплуатации
- Nec V300W Инструкция по эксплуатации
- Nec M300W Инструкция по эксплуатации
- Nec M260W Инструкция по эксплуатации
- Nec M300X Инструкция по эксплуатации