Planet IPX-1800N [54/68] Planet ip pbx user s manual

PLANET IP PBX user’s manual

or 3.

Optional Worktime

Special holidays or work day. User can set date and its work time, or set

it to a whole-day holiday.

5.8 Interactive Voice Response (IVR)

Interactive Voice Response (IVR) helps a caller to select options from voice menus by pressing keys

on a telephone keypad. With IVR, a caller can connect to an expected extension or a service promptly.

PLANET IP PBX enables multiple configurable IVR menus in a single system, and each of them could

have a hierarchy up to three layers. Select Feature -> IVR to add, edit and delete the IVR menus.

You can also manage IVR prompts, used by IVR menus, in this page.

Add a new IVR Menu

1. Enter a name of an IVR menu in IVR Name, and click a file

in the Prompt list.

2. Click ADD next to the IVR Name box to set the new IVR

name in Info. System will prompt to ask for confirmation

whether a Worktime setting is required or not. This is

because Worktime setting can only be added when

creating a new IVR. After creation, an IVR without

Worktime setting cannot be associated with a Worktime

setting later. If Worktime setting is indeed not required,