Fellowes AutoMax 550C [3/52] Troubleshooting
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Fellowes AutoMax 550C [3/52] Troubleshooting

Fellowes AutoMax 550C [3/52] Troubleshooting
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ADVANCED PRODUCT FEATURES
SilentShred™
Technology
Shreds without noisy disruptions.
Energy Saving Sleep Mode
Feature shuts down the shredder
after 2 minutes of inactivity.
SmartLock™
Optional 4-digit SmartLock™ feature
keeps confidential documents secure
during shredding cycle.
Auto Reverse
Stops and reverses paper
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TROUBLESHOOTING
Overheat Indicator: When the Overheat Indicator is illuminated, the shredder has exceeded its maximum operating temperature and needs to cool down. This indicator
will remain illuminated and the shredder will not operate for the duration of the recovery time.
Bin/Lid Open: The shredder will not run if the bin or lid is open. When illuminated, close the bin or lid to resume shredding.
LIMITED PRODUCT WARRANTY
Remove Paper: When illuminated, press reverse (<); open lid and remove paper.
Bin Full: When illuminated, the shredder waste bin is full and needs to be emptied. Use Fellowes waste bag 36054.
Limited Warranty: Fellowes, Inc. (“Fellowes”) warrants the parts of the machine to be free of
defects in material and workmanship and provides service and support for 2 years from the date of
purchase by the original consumer. Fellowes warrants the cutting blades of the machine to be free
from defects in material and workmanship for 20 years from the date of purchase by the original
consumer. If any part is found to be defective during the warranty period, your sole and exclusive
remedy will be repair or replacement, at Fellowes’ option and expense, of the defective part. This
warranty does not apply in cases of abuse, mishandling, failure to comply with product usage
standards, shredder operation using an improper power supply (other than listed on the label), or
unauthorized repair. Fellowes reserves the right to charge the consumers for any additional costs
incurred by Fellowes to provide parts or services outside of the country where the shredder is initially
sold by an authorized reseller. ANY IMPLIED WARRANTY, INCLUDING THAT OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, IS HEREBY LIMITED IN DURATION TO THE APPROPRIATE
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or incidental damages attributable to this product. This warranty gives you specific legal rights.
The duration, terms, and conditions of this warranty are valid worldwide, except where different
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service under this warranty, please contact us or your dealer.
Australia Residents Only:
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The benefits under Fellowes’ Warranty are in addition to other rights and remedies under a law in relation to the shredder.
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PRODUCT MAINTENANCE
TO CLEAN THE SENSORS
CLEANING AUTO-START INFRARED SENSORS
Paper detection sensors are designed for maintenance free operation. However, on rare occasions the sensors
may become blocked by paper dust causing the motor to run even if there is no paper present.
(Note: the paper detection sensors are located in the center of the paper entry and bottom of paper tray).
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machine may experience diminished sheet capacity, intrusive noise when
shredding, and could ultimately stop running. To avoid these problems, we
recommend you oil your shredder each time you empty your waste bin.
OILING SHREDDER
* Only use a non-aerosol vegetable oil in long
nozzle container such as Fellowes 35250
FOLLOW OILING PROCEDURE BELOW AND REPEAT TWICE
Turn off and unplug
shredder
*Carefully apply oil
across cutters (do not
get oil in paper tray)
Close lid. Press
start (
)
Open lid
Locate Auto-start infrared sensor
Using cotton swab, wipe away any
contamination from the paper sensors
Dip cotton swab in
rubbing alcohol
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Open lid
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WHEN IN SLEEP MODE
To get out of sleep, open
lid and load paper
Insert paperor
SLEEP MODE OPERATION
Feature shuts down the shredder after
2 minutes of inactivity
ENGAGE SMARTLOCK
Open lid and add paper
Press start (
) to
begin shredding
Close lid and press
Lock icon
Enter 4-digit lock combination
on pin pad. Drawer will lock
and Lock icon on control panel
will illuminate
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complete, Lock icon will
turn off and shredder
will unlock
SMARTLOCK
TM
Optional 4-digit SmartLock™ feature keeps confidential documents secure during
shredding cycle.
For more information about all of Fellowes Advanced Product Features go to www.fellowes.com
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t In case of a power outage, SmartLock™ will remain engaged. Once power is restored, shred cycle will automatically resume.
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Automax_550C_350C_410510_RevC_24L_022818.indd 4-5 2/28/18 12:25 PM

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TROUBLESHOOTING ADVANCED PRODUCT FEATURES n Overheat Indicator When the Overheat Indicator is illuminated the shredder has exceeded its maximum operating temperature and needs to cool down This indicator Q SMART AUTO REVERSE SILENT KI LOCK SLEEP SHRED e will remain illuminated and the shredder will not operate for the duration of the recovery time 7MODE Auto Reverse SmartLock SilentShred Technology Energy Saving Sleep Mode Stops and reverses paper Optional 4 digit SmartLock feature Shreds without noisy disruptions Feature shuts down the shredder if a jam occurs keeps confidential documents secure Remove Paper When illuminated press reverse open lid and remove paper after 2 minutes of inactivity Bin Full When illuminated the shredder waste bin is full and needs to be emptied Use Fellowes waste bag 36054 during shredding cycle BinAid Open The shredder will not run if the bin or lid is open When illuminated close the bin or lid to resume shredding SLEEp SLEEP MODE OPERATION SMARTLOCK MODE Feature shuts down the shredder after Optional 4 digit SmartLock feature keeps confidential documents secure during shredding cycle 2 minutes of inactivity LIMITED PRODUCT WARRANTY I WHEN IN SLEEP MOPE I ENGAGE SMARTLOCK Limited Open lid and add paper Close lid and press Enter 4 digit lock combination To get out of sleep open Lock icon on pin pod Drawer will lock lid and load paper or Insert paper of incurred by Fellowes to provide parts or services outside of the country where the shredder is initially defects in material and workmanship and provides service and support for 2 years from the date of Warranty sold by an authorized reseller ANY IMPLIED WARRANTY INCLUDING THAT OF MERCHANTABILITY purchase by the original consumer Fellowes warrants the cutting blades of the machine to be free OR FITNESS FOR A PARTICULAR PURPOSE IS HEREBY LIMITED IN DURATION TO THE APPROPRIATE from defects in material and workmanship for 20 years from the date of purchase by the original WARRANTY PERIOD SET FORTH ABOVE In no event shall Fellowes be liable for any consequential consumer If any part is found to be defective during the warranty period your sole and exclusive or remedy will be repair or replacement at Fellowes option and expense of the defective part This The warranty limitations standards and Lock icon on control panel does not shredder Fellowes apply Inc in operation Fellowes cases using of an warrants abuse improper the mishandling power parts of failure supply other the to machine comply than with listed on to be free product the usage label or incidental duration damages terms restrictions attributable and or to conditions conditions this of may product this be This warranty required warranty are by local service under this warranty please contact us or your dealer unauthorized repair Fellowes reserves the right to charge the consumers for any additional costs will illuminate Australia Residents Only Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure The benefits under Fellowes Warranty are in addition to other rights and remedies under a law in relation to the shredder Press start to begin shredding When shred oh is complete Lock icon will turn off and shredder will unlock NOTE To unlock press lock icon and re enter previously set 4 digit lock combination In case of a power outage SmartLock will remain engaged Once power is restored shred cycle will automatically resume If shredder misfeeds or jams the shredder will unlock after 30 minutes For more information about all of Fellowes Advanced Product Features go to www fellowes com PRODUCT MAINTENANCE OILING SHREDDER CLEANING AUTO START INFRARED SENSORS All cross cut shredders require oil for peak performance If not oiled a Paper detection sensors are designed for maintenance free operation However on rare occasions the sensors machine may experience diminished sheet capacity intrusive noise when may become blocked by paper dust causing the motor to run even if there is no paper present shredding and could ultimately stop running To avoid these problems we Note the paper deteclion sensors are located in the center of the paper entry and bottom of paper tray recommend you oil your shredder each time you empty your waste bin I FOLLOW OILING PROCEDURE BELOW AND REPEAT TWICE TO CLEAN THE SENSORS 1 Open lid Carefully apply oil across cutters do not Close lid Press Turn off and unplug start shredder Open lid Locate Auto start infrared sensor get oil in paper tray CAUTION Only use a non aerosol vegetable oil in long nozzle container such as Fellowes 35250 Vy 4 Dip cotton swab in Using cotton swab wipe away any rubbing alcohol contamination from the paper sensors valid gives you worldwide law For specific except legal where more details or rights different to obtain

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