Oral-B Smart.D700.513.5 Sensitive [6/0] Trouble shooting
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Oral-B Smart.D700.513.5 Sensitive [6/0] Trouble shooting

Oral-B Smart.D700.513.5 Sensitive [6/0] Trouble shooting
7
ACCESSORIES OR ANY THIRD PARTY PRODUCTS THAT ARE
USED IN OR WITH THE ORAL-B ACCESSORIES, EVEN IF P&G
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND
AGREE THAT P&G HAS NO LIABILITY FOR ANY DAMAGE OR
DESTRUCTION TO CONSUMER ELECTRONICS DEVICES OR
OTHER PERSONAL PROPERTY THAT ARE CONTAINED ON OR
EXTERIOR TO THE ORAL-B ACCESSORIES, OR ANY LOSS OF
DATA CONTAINED IN THE FOREGOING DEVICES. IN NO EVENT
SHALL ANY RECOVERY AGAINST ORAL-B EXCEED THE ACTUAL
PRICE PAID FOR THE PURCHASE OF THE PRODUCT
Warranty replacement brush heads
Oral-B warranty will be voided if electric rechargeable handle dam-
age is found to be attributed to the use of non-Oral-B replacement
brush heads.
Oral-B does not recommend the use of non-Oral-B replacement
brush heads.
• Oral-B has no control over the quality of non-Oral-B replacement
brush heads. Therefore, we cannot ensure the cleaning perfor-
mance of non-Oral-B replacement brush heads, as communicated
with the electric rechargeable handle at time of initial purchase.
• Oral-B cannot ensure a good fit of non-Oral-B replacement brush
heads.
• Oral-B cannot predict the long-term effect of non-Oral-B replace-
ment brush heads on handle wear.
All Oral-B replacement brush heads carry the Oral-B logo and meet
Oral-B’s high quality standards. Oral-B does not sell replacement
brush heads or handle parts under any other brand name.
Trouble Shooting
Problem Possible reason Remedy
APP
Handle does
not operate
(properly)
with
Oral-B
TM
App.
1. Oral-B
TM
App is
turned off.
2. Bluetooth interface
is not activated on
smartphone.
3. Bluetooth is deacti-
vated on handle;
Bluetooth indicator
(6) is turned off.
4. Bluetooth connec-
tion to smartphone
has been lost.
5. Your smartphone
does not support
Bluetooth 4.0 (or
higher)/Bluetooth
Smart.
6. Handle on plugged-
in charger.
7. Outdated
Oral-B
TM
App.
1. Turn on
Oral-B
TM
App.
2. Activate Bluetooth
on smartphone
(described in its
user manual).
3. Activate Bluetooth
by simultaneously
pressing on/off (3)
and mode button (4)
for 2 seconds until
Bluetooth indicator
(6) turns on.
4. Pair handle and
smartphone again
via app settings.
Keep your smart-
phone in close prox-
imity when using it
with handle.
5. Your smartphone
must support
Bluetooth 4.0 (or
higher)/ Bluetooth
Smart in order to
pair handle. Check
App Store
(SM)
or
Google Play
TM
for
compatible smart-
phones.
6. Bluetooth is deacti-
vated while handle
is placed on
plugged-in charger.
7. Download latest
Oral-B
TM
App.
Reset to
factory
settings.
Original app function-
ality wanted.
Press and hold on/off
button (3) for 10 sec-
onds until all indicator
lights double blink
simultaneously.
TOOTHBRUSH
Handle is not
operating
(during first
use).
Battery has a very low
charge level; no lights
illuminate.
Charge at least for
30 min.
1. Short
stuttering
sounds/
flashing
light
every 30
seconds
or after 2
minutes.
2. Handle
does not
operate
any timer.
1. «Professional timer»
or «2-Minute timer»
activated.
2. Timer has been
modified/deactiva-
ted via App.
1. Set your timer to
2-Minute timer (stut-
tering sounds/flas-
hing light after
2min); or set your
timer to Professional
timer (stuttering
sounds/flashing
light every 30
seconds). Follow
steps under «Timer
setup».
2. Use App to change
timer settings or
perform factory
reset (see App
Trouble Shootings).
Handle does
not charge.
1. Battery is at a very
low charger level.
2. Ambient tempera-
ture for charging is
out of valid range
(≤ 0°C and ≥ 60°C).
1. Charging lights
might not flash
immediately; it can
take up to 30 min-
utes.
2. Recommended
ambient tempera-
ture for charging
is 5 °C to 35 °C.
91498018_D700_EE.indd 791498018_D700_EE.indd 7 15.10.20 14:5915.10.20 14:59

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