Maxi-Cosi familyfix [9/39] What to do in case of defects
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Maxi-Cosi familyfix [9/39] What to do in case of defects

Maxi-Cosi familyfix [9/39] What to do in case of defects
16 17
ENEN
removed from the product or has been changed.
Examples of normal wear and tear include wheels and
fabric worn down by regular use and the natural
breakdown of colors and materials due to normal aging
of the product.
What to do in case of defects:
Should problems or defects arise, your first point of
contact is the authorized dealer or retailer recognized by
us. Our 24 months warranty is recognized by them
(1)
. You
must present your proof of purchase, made within the 24
months preceding the service request. It is easiest if you
get your service request pre-approved by us. If you
submit a valid claim under this warranty, we may request
that you return your product to the authorized dealer or
retailer recognized by us or that you ship the product to
us in accordance with our instructions. We will pay for
shipment and for return freight if all instructions are
followed. Damage and/or defects neither covered by our
warranty nor by the legal rights of the consumer and/or
damage and/or defects with respect to products that are
not covered by our warranty can be handled at a
reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable
consumer legislation, which may vary from country to
country. The rights of the consumer under applicable
national legislation are not affected by this warranty.
This warranty is provided by Dorel Netherlands. We are
registered in The Netherlands under company number
17060920. Our trading address is Korendijk 5, 5704 RD
Helmond, The Netherlands, and our postal address is
P.O. Box 6071, 5700 ET Helmond, The Netherlands.
The names and address details of other subsidiaries of
the Dorel group can be found on the last page of this
manual and on our website for the brand concerned.
(1) Products purchased from retailers or dealers that remove or
change labels or identification numbers are considered
unauthorized. Products purchased from unauthorized retailers
are also considered unauthorized. No warranty applies to these
products since the authenticity of these products cannot be
ascertained.
Questions
If you have any questions, contact your local Maxi-Cosi
retailer (see www.maxi-cosi.com for contact information).
Make sure you have the following information on hand:
- Serial number at the bottom of the orange
ECE sticker
- Type and make of car and seat on which the
FamilyFix is used
- Age (length) and weight of your child
Warranty
Our 24 months warranty reflects our confidence in the
high quality of our design, engineering, production and
product performance. We confirm that this product was
manufactured in accordance with the current European
safety requirements and quality standards which are
applicable to this product, and that this product is free
from defects on materials and workmanship at the time of
purchase. Under the conditions mentioned herein, this
warranty may be invoked by consumers in the countries
where this product has been sold by a subsidiary of the
Dorel Group or by an authorized dealer or retailer.
Our 24 months warranty covers all manufacturing defects
in materials and workmanship when used in normal
conditions and in accordance with our user manual for a
period of 24 months from the date of the original retail
purchase by the first end-user customer. To request
repairs or spare parts under our warranty for defects in
materials and workmanship you must present your proof
of purchase, made within the 24 months preceding the
service request.
Our 24 months warranty does not apply to defects
caused by normal wear and tear, damage caused by
accidents, abusive use, negligence, fire, liquid contact or
other external cause, damage which is the consequence
of failing to comply with the user manual, damage caused
by use with another product, damage caused by service
by anyone who is not authorized by us, or if the product is
stolen or if any label or identification number has been

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