Planet IPX-1803 [38/49] Feature configuration

PLANET IPX-1800 user’s manual

3.16 Feature Configuration

A feature is a logical entity presenting a function module of IP PBX, e.g. meet-me conference,

auto attendant, voice mail, etc. IP PBX service must be reloaded to activate changes.

3.16.1 Auto attendant

Auto attendant is an Interactive Voice Response (IVR) subsystem which answers incoming calls

to a trunk and prompt voice menu to guide the caller to reach his expected extension. Usually the

caller input the expected extension by pressing digits from the touch-tone pad on his/her phone,

and the auto attendant to make the transfer. In some case, the caller may not know the extension

of the party he/she is looking for so that there should be a key, say 0, to call the operator for help.

Or, if the caller stays on the line for some time without giving a valid extension, IP PBX will

transfer the call to the operator as well. Select Feature -> Auto attendant to configure auto

attendant feature.

• Enter settings shown in Table 3.16-1

• Click Save button.

Table 3.16-1 Auto Attendant Configuration Settings

Field Description

Key for reaching operator Select key for reaching operator if this option

is checked, e.g. 0.

Operator extension The designated extension number of the

operator.

Response timeout action Select an action to be taken if the caller does

not respond to the Auto Attendant for a

certain period of time. Option “disconnect”

means to hang up calls when timeout, while

option “operator” transfers calls to operator

when timeout.

Digit input timeout Enter timeout for digit collection, e.g. 5 sec.

User response timeout Enter timeout for caller response, e.g. 15 sec.

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