Planet IDL-2402 [18/20] Procedure 2 troubleshoot adslx service problems

Procedure 2 Troubleshoot ADSLx Service Problems

Problem indication:

No ADSLx service to the affected subscribers (POTS service is ok).

Procedure:

1 If all subscribers connected to the DSLAM are affected, and the SYS LED on the

front panel is not lit, check the both end of power cords:

n If one of the power cords is not connected, power up the DSLAM by plugging

the power cord to the power socket/power outlet.

n If the power cords are both connected, follow Procedure 1 to troubleshoot

the DSLAM for power up problem

2 If all subscribers are affected, check the SYS LED on the front panel; if it is red,

replace the DSLAM.

3 If only some subscribers are affected, identify the ports that have problems.

Check that the subscribers are connected to the line interfaces properly.

4 Contact your local distributor.

Procedure 3 Troubleshoot POTS Service Problems

Problem indication:

No POTS service to the affected subscribers (ADSLx service is ok).

Procedure:

1 Check the connection of the POTS lines at the POTS connector for the DSLAM.

2 Use a bridging connector to couple the POTS and subscriber lines. If this solves

the problem, replace the DSLAM.

3 Check the condition of the POTS lines and connectors.