Planet IDL-2402 [19/20] Procedure 4 subscriber service problems

Procedure 4 Subscriber Service Problems

Problem indication:

No POTS and ADSLx service to the affected subscribers.

Procedure:

1 Check the connection of the subscriber lines and POTS lines at the subscriber

line connector for DSLAM for subscribers that do not have POTS and ADSLx

service.

n If this step results in POTS service to the affected subscribers but there is still

no ADSLx service to them, follow Procedure 2 to troubleshoot ADSLx service

problems.

n If this step results in ADSL service to the affected subscribers but there is still

no POTS service to them, follow Procedure 3 to troubleshoot POTS service

problems.

2 Use a bridging connector to couple the POTS and subscriber lines. If this results

in POTS service to the affected subscribers, contact your distributor.

3 Check the condition of the subscriber lines and connectors.