Thomas 788560 Twin XT [51/52] Customer service

Thomas 788560 Twin XT [51/52] Customer service
GB
Information on disposal | Customer service | Guarantee
Information on disposal
Packaging
The packaging protects the vacuum cleaner from damage while being transported. It consists of environmen-
tally sound materials and is therefore recyclable. Dispose of any packaging material no longer needed at
your local recycling centre.
Disposing of cleaning agent
To dispose of cleaning agents, cleaning agent residues or waste water containing cleaning agents, see the
product data sheet of the cleaning agent manufacturer.
Old units
If your THOMAS TWIN XT has reached the end of its service life, deliver the unit to your dealer or a recycling
centre for waste recovery. It still contains valuable recyclable materials. For current disposal routes, please
ask your dealer or local authorities.
Customer service
Ask you dealer for the THOMAS customer service centre in your area.
Please also provide the information on the type plate of your THOMAS TWIN XT.
To maintain the safety of the unit, only have repairs, especially those necessary on voltage-conducting compo-
nents, performed by qualified electricians.
In the event of a malfunction, consult your specialist dealer or contact the factory customer service directly.
Phone: +49 (0) 27 35/788-581 or -582
Fax: +49 (0) 27 35/788-599
Technical data
Type designation: 788/M
Voltage supply: 230 V, 50 Hz
Power consumption: max. 1700 W
Length of power cable (diameter): 8 m (2×0.75 mm²)
Unit dimensions (L×W×H): (486×318×306 mm)
Unit weight, empty: approx. 8 kg
Capacity of fresh water tank: 1.8 litres
Capacity of waste water container: 1.9 l
Electronic float switch shut-off via REED sensor
Infinitely variable power setting via Softtouch function switch (Touchtronic)
Guarantee
Independent of the warranty obligations of the dealer under the sales contract, we guarantee the unit accord-
ing to the conditions below:
1. The warranty period is 24 months – calculated from the day of delivery to the first end user. This period
is limited to 12 months for commercial use or equivalent operational demands. To pursue a claim, proof
of purchase must be submitted.
2. Within the warranty period we will rectify all substantial functional inadequacies which are verifiable
due to faulty design or material defects by either repairing the defective parts or replacing them at our
option; the exchanged parts then become our property. The guarantee does not extend to easily broken
parts such as glass, plastic, lights. Defects are to be reported to us immediately upon detection within
the warranty period. During the warranty period, the spare parts needed to rectify the malfunctions
as well as the labour costs incurred will not be billed. In the case of unwarranted claims against our
customer service centre, the costs incurred will be charged to the customer. Repair work at the customer’s
location or installation site can only be requested in the case of large units. Other units are to be sent to
our nearest customer service centre, authorised repair shop, or to the factory.
3. There is no warranty obligation in the case of minor deviations from product specifications which are
not relevant to the value or usability of the product due to damage from chemical, electro-chemical or
aqueous effects or damage generally resulting from abnormal ambient conditions. In addition, warranty
claims are invalid for damage that is a consequence of normal wear and tear, as well as in the case of
failure to adhere to the user manual and improper use.
4. Any claim under warranty is also void if persons not authorised by us undertake any changes or repairs of
the unit.
5. Warranty services neither extend nor renew the warranty period for the unit or any installed replacement
parts: the warranty period for installed replacement parts ends along with the warranty period for the
entire unit.
6. Additional or other claims, particularly those for compensation for damages caused outside of the unit –
providing there is no legally stipulated liability for this – are excluded.
We also offer you our customer service beyond the expiry of your warranty period. Please consult your dealer or
contact our customer service department directly.
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