CHAUVET Intimidator Spot 110 [17/18] Returns

Page 15 of 16

Intimidator Spot 110 User Manual Rev. 2

Returns

In case you need to get support or return a product:

• If you are located in the U.S., contact Chauvet World Headquarters.

• If you are located in the UK or Ireland, contact Chauvet Europe Ltd.

• If you are located in Benelux, contact Chauvet Europe BVBA.

• If you are located in France, contact Chauvet France.

• If you are located in Germany, contact Chauvet Germany.

• If you are located in Mexico, contact Chauvet Mexico.

• If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local

distributor. See www.chauvetdj.com

for distributors outside the U.S., UK, Ireland, Benelux, France,

Germany, or Mexico.

Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization

(RMA) number before shipping the product. Be prepared to provide the model number, serial number, and

a brief description of the cause for the return.

To submit a service request online, go to www.chauvetdj.com/service-request

Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet

will not issue call tags.

Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA

number.

Before sending the product, clearly write the following information on a piece of paper and place it inside

the box:

• Your name

• Your address

• Your phone number

•RMA number

• A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be

your responsibility. FedEx packing or double-boxing are recommended.

If you are located outside the U.S., UK, Ireland, Benelux, France, Germany, or Mexico,

contact your distributor of record and follow their instructions on how to return Chauvet

products to them. Visit our website www.chauvetdj.com

for contact details.

Write the RMA number on a properly affixed label. DO NOT write the RMA number directly

on the box.

Chauvet reserves the right to use its own discretion to repair or replace returned

product(s).