Zyxel MES3500-10 [345/370] I cannot see or access the login screen in the web configurator

Chapter 47 Troubleshooting

MES3500 Series User’s Guide

345

One of the LEDs does not behave as expected.

1 Make sure you understand the normal behavior of the LED. See Section 3.2 on page 33.

2 Check the hardware connections. See Section 3.1 on page 26.

3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.

4 Turn the Switch off and on (in DC models or if the DC power supply is connected in AC/DC models).

5 Disconnect and re-connect the power adaptor or cord to the Switch (in AC models or if the AC

power supply is connected in AC/DC models).

6 If the problem continues, contact the vendor.

47.2 Switch Access and Login

I forgot the IP address for the Switch.

1 The default management IP address is 192.168.1.1.

2 Use the console port to log in to the Switch.

3 If this does not work, you have to reset the device to its factory defaults. See Section 4.6 on page

41.

I forgot the username and/or password.

1 The default username is admin and the default password is 1234.

2 If this does not work, you have to reset the device to its factory defaults. See Section 4.6 on page

41.

I cannot see or access the Login screen in the web configurator.

1 Make sure you are using the correct IP address.

• The default management IP address is 192.168.1.1.

• If you changed the IP address, use the new IP address.