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Lenovo thinkpad t430s, n1m2xrt [155/192] Chapter 10 troubleshooting computer problems
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Chapter10.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
•“Diagnosingproblems”onpage137
•“Troubleshooting”onpage137
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
Notes:
•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7
operatingsystem.Italsocanbedownloadedfromhttp://www.lenovo.com/diagnose.
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7,goto
http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyourcomputer.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery
media,whichyoucanusetorestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,
see“Creatingandusingrecoverymedia”onpage61
.
ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,see“Accessing
ThinkVantageprograms”onpage14.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheUltraNavpointingdeviceorthekeyboard),
dothefollowingsteps:
1.Pushandholdthepowerbuttonuntilthemachineturnsoff.Afterthecomputeristurnedoff,restartby
pressingthepowerbutton.Ifthemachinedoesnotturnon,continuetostep2.
Note:Donotremovethebatteryandacpowertoresetthecomputer.
©CopyrightLenovo2012
137
Содержание
- Chapter 1 product overview 1 3
- Chapter 2 using your computer 19 3
- Chapter 3 you and your computer 45 3
- Chapter 4 security 49 3
- Chapter 5 recovery overview 61 3
- Contents 3
- Read this first v 3
- Appendix a regulatory information 159 4
- Chapter 10 troubleshooting computer problems 137 4
- Chapter 11 getting support 155 4
- Chapter 6 replacing devices 67 4
- Chapter 7 enhancing your computer 97 4
- Chapter 8 advanced configuration 111 4
- Chapter 9 preventing problems 131 4
- Appendix b weee and recycling statements 165 5
- Appendix c energy star model information 169 5
- Appendix d notices 171 5
- Be sure to follow the important tips given here to get the most use and enjoyment out of your computer failure to do so might lead to discomfort or injury or cause your computer to fail 7
- Prevent your computer from getting wet 7
- Protect the cables from being damaged 7
- Protect yourself from the heat generated by the ac power adapter 7
- Protect yourself from the heat that your computer generates 7
- Read this first 7
- Important safety information 8
- Conditions that require immediate action 9
- Safety guidelines 9
- Service and upgrades 9
- Extension cords and related devices 11
- Power cords and power adapters 11
- External devices 12
- Plugs and outlets 12
- Power supply statement 12
- General battery notice 13
- Rechargeable battery notice 13
- Lithium coin cell battery notice 14
- Heat and product ventilation 15
- Electrical current safety information 16
- Laser compliance statement 16
- Additional safety information 17
- Liquid crystal display lcd notice 17
- Using headphones or earphones 17
- Chapter 1 product overview 19
- Front view 19
- Locating computer controls connectors and indicators 19
- Right side view 21
- Left side view 22
- Bottom view 23
- Rear view 24
- Status indicators 26
- System status indicators 26
- Locating important product information 27
- Machine type and model label 27
- Power status indicators 27
- Fcc id and ic certification number label 28
- Certificate of authenticity label 29
- Features 29
- Operating environment 31
- Specifications 31
- Accessing thinkvantage programs 32
- Thinkvantage programs 32
- Access connections 33
- By switching between location profiles as you move your computer from place to place you can quickly and easily connect to a network with no need to reconfigure your settings manually and restart the computer each time 33
- Follow the instructions on the screen when the installation process completes the program icon will be activated and you can find the program in control panel 33
- Introduction to thinkvantage programs 33
- Note depending on your computer model some of the programs might not be available 33
- The access connections program is a connectivity assistant program for creating and managing location profiles each location profile stores all the network and internet configuration settings needed for connecting to a network infrastructure from a specific location such as a home or an office 33
- The programs and the corresponding sections and green texts in control panel are listed in the following table 33
- This topic provides a brief introduction to some thinkvantage programs 33
- Chapter 2 using your computer 37
- Frequently asked questions 37
- Register your computer 37
- Function key combinations 39
- Special keys and buttons 39
- Volume and mute buttons 41
- Using the ultranav pointing device 42
- Windows key 42
- Using the trackpoint pointing device 43
- Using the touch pad 44
- Adding the ultranav icon to the system tray 45
- Checking battery status 45
- Disabling the ultranav pointing device and using an external mouse 45
- Power management 45
- Charging the battery 46
- Using the ac power adapter 46
- Managing your battery power 47
- Maximizing battery life 47
- Power saving modes 47
- Handling the battery 48
- Connecting to the network 50
- Ethernet connections 50
- Wireless connections 50
- Establishing wireless lan connections 51
- Establishing wireless wan connections 51
- Checking wireless connection status 52
- Using bluetooth 52
- Using wimax 52
- Attaching an external monitor 54
- Changing display settings 54
- Connecting a projector or external display 54
- Enabling or disabling the wireless feature 54
- Presentations and multimedia 54
- Using the dvi monitor 56
- Setting up a presentation 57
- Using the extend desktop function 57
- Using the mini displayport connector 57
- Using the thunderbolt connector 57
- Using audio features 58
- Using the nvidia optimus graphics feature 58
- Using an integrated camera 59
- Using the optical drive 59
- Using an expresscard a flash media card or a smart card 60
- Accessibility and comfort 63
- Chapter 3 you and your computer 63
- Ergonomic information 63
- Accessibility information 64
- Comfort 64
- Assistive technologies 65
- Screen reader technologies 65
- Travel accessories 65
- Travel tips 65
- Traveling with your computer 65
- Attaching a mechanical lock 67
- Chapter 4 security 67
- Passwords and sleep mode 67
- Typing passwords 67
- Using passwords 67
- Hard disk passwords 68
- Power on password 68
- Supervisor password 70
- Hard disk security 72
- Setting the security chip 73
- Using the fingerprint reader 74
- Notice on deleting data from your hard disk drive or solid state drive 77
- Protecting data against viruses 78
- Using and understanding firewalls 78
- Chapter 5 recovery overview 79
- Creating and using recovery media 79
- Performing backup and recovery operations 80
- Using the rescue and recovery workspace 81
- Creating and using a rescue medium 82
- Reinstalling preinstalled applications and device drivers 83
- Solving recovery problems 84
- Chapter 6 replacing devices 85
- Replacing the battery 85
- Static electricity prevention 85
- Replacing a memory module 87
- Replacing the hard disk drive or solid state drive 90
- Replacing the keyboard 92
- Replacing a pci express mini card for wireless lan wimax connection 96
- Replacing a pci express mini card for wireless wan connection 103
- Replacing the serial ultrabay slim device 110
- Replacing the sim card 110
- Replacing the backup battery 112
- Chapter 7 enhancing your computer 115
- Finding thinkpad options 115
- Performing a hot swap operation 115
- Performing a warm swap operation 115
- Using the serial ultrabay slim bay 115
- Installing a secondary hard disk drive into the serial ultrabay slim bay 116
- Thinkpad docking stations and port replicators 118
- Front view 119
- Rear view 121
- Attaching a thinkpad port replicator or docking station 123
- Detaching a thinkpad port replicator or docking station 126
- Security feature 126
- Using the system lock key 127
- Before you begin 129
- Chapter 8 advanced configuration 129
- Installing a new operating system 129
- Installing windows 7 operating system 130
- Installing device drivers 131
- Main menu 132
- Thinkpad setup 132
- Config menu 133
- Date time menu 139
- Default values are in boldface the default settings are already optimized for you if you consider changing the computer configuration proceed with extreme caution setting the configuration incorrectly might cause unexpected results 139
- If you need to set the current date and time of your computer select date time from the thinkpad setup menu the following submenu is displayed 139
- If you need to set the security features of your computer select security from the thinkpad setup menu 139
- Note another way to adjust date and time is press the or key 139
- On each submenu press the enter key to show selectable options and select a desired option by using cursor key or type desired values from the keyboard directly 139
- Press tab shift tab or enter to select a field 139
- Security menu 139
- Some items are displayed on the menu only if the computer supports the corresponding features 139
- System date 139
- System time 139
- The following table lists the security menu items 139
- To change the date and time do the following 139
- Type the date or time 139
- Using the up and down arrow keys select the item to change date or time 139
- Startup menu 143
- If you need to close the thinkpad setup and restart the system select restart from the thinkpad setup menu the following submenu is displayed 144
- On each submenu press the enter key to show selectable options and select a desired option by using cursor key 144
- Restart menu 144
- Some items are displayed on the menu only if the computer supports the corresponding features 144
- System management 145
- Updating your system uefi bios 145
- Using system management 145
- Setting management features 146
- Chapter 9 preventing problems 149
- General tips for preventing problems 149
- Making sure device drivers are current 150
- Taking care of your computer 151
- Cleaning the cover of your computer 152
- Chapter 10 troubleshooting computer problems 155
- Computer stops responding 155
- Diagnosing problems 155
- Troubleshooting 155
- Error messages 156
- Spills on the keyboard 156
- Errors without messages 159
- Beep errors 160
- Ethernet problems 160
- Memory problems 160
- Networking 160
- A wireless lan problem 161
- A wireless wan problem 162
- Bluetooth problems 162
- Keyboard and other pointing devices 162
- Ultranav problems 162
- Computer screen problems 163
- Display and multimedia devices 163
- Keyboard problems 163
- External monitor problems 164
- Audio problems 165
- Fingerprint reader problems 166
- Ac power adapter problems 167
- Battery and power 167
- Battery problems 167
- A power button problem 168
- Power problems 168
- Startup problems 168
- Sleep and hibernation problems 169
- Drives and other storage devices 170
- Hard disk drive problems 170
- Optical drive problems 170
- Solid state drive problems 170
- A software problems 171
- Ports and connectors 171
- A docking station or port replicator problem 172
- A usb problem 172
- Before you contact lenovo 173
- Chapter 11 getting support 173
- Getting help and service 173
- Calling lenovo 174
- Lenovo support web site 174
- Using diagnostic programs 174
- Purchasing additional services 175
- Appendix a regulatory information 177
- Wireless related information 177
- Location of the ultraconnect wireless antennas 178
- Locating wireless regulatory notices 179
- Electronic emissions notices 180
- Export classification notice 180
- Federal communications commission declaration of conformity 180
- Industry canada class b emission compliance statement 180
- European union compliance to the electromagnetic compatibility directive 181
- German class b compliance statement 181
- Korea class b compliance statement 181
- Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 a per phase 182
- Japan vcci class b compliance statement 182
- Lenovo product service information for taiwan 182
- When attaching an external monitor 182
- Appendix b weee and recycling statements 183
- Eu weee statements 183
- Japan recycling statements 183
- Battery recycling information for taiwan 184
- Recycling information for brazil 184
- Battery recycling information for the european union 185
- Battery recycling information for the united states and canada 185
- Appendix c energy star model information 187
- Appendix d notices 189
- Trademarks 190
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