Axis 212 PTZ-V [43/57] Emergency recovery procedure

AXIS 212 PTZ/-V - Troubleshooting

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become

unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial

number is found on the label attached to the bottom of the camera.

1. UNIX/Linux - From the command line, type the following:

arp -s <IP address of camera> <Serial number> temp

ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the

upgrade file to use, for example, axis212ptz.bin. Then click the Load button to restart the upgrade process.

4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the

Power and Status LEDs and flashing green or amber on the Network LED.

5. Referring to the installation guide, reinstall the camera.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at

www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a

brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about

the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last

system restart and can be a useful diagnostic tool when troubleshooting.