Axis 212 PTZ-V [46/57] Axis 212 ptz v troubleshooting

AXIS 212 PTZ/-V - Troubleshooting

For additional assistance, please contact your reseller or see the support pages on Axis Website at www.axis.com/techsup

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based upon changes in luminance in the image. This means that

if there are sudden changes in the lighting, motion detection may be triggered mis-

takenly. Lower the sensitivity setting to avoid problems with luminance.

No audio

Incorrect setup

Check the sound card in the PC. Ensure that the mute button is not pressed and the

volume settings are correct.

No audio or very poor audio quality

Check that the correct Audio Input source is selected under Setup > Audio > Source.

Select Microphone for the internal microphone or for a connected external micro-

phone. Select Line for a connected line in source.

Audio volume too low/high

Volume settings incorrect

The volume of the microphone is either too high or too low. Change the volume for

the microphone in the toolbar on the Live View page.

Poor audio quality

Too many users

Too many users/clients connected to the camera may affect the sound quality

adversely. Try limiting the number of clients allowed to connect under Basic Config-

uration > Users.

CPU overloaded

Reduce the number of listeners and viewers and decrease the image resolution and

compression.

Unsynchronized audio and video

It is recommended that the camera's time setting is synchronized with an NTP Server.

This is enabled under System Options > Date & Time.

Distorted audio

Check that the correct Audio Input source is selected under Setup > Audio > Source.

Select Microphone for the internal microphone or for a connected external micro-

phone. Select Line for a connected line in source.

Stuttering audio

Audio break-up (stuttering audio) can be reduced using the Audio Buffer in AXIS

Media Control. Right-click the video image and select ‘Settings’ and ‘Audio’. A higher

audio buffering level will reduce audio break-up, but may introduce a noticeable lag

in audio transmission.