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Axis 212 PTZ-V [45/57] Axis 212 ptz v troubleshooting
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45
AXIS 212 PTZ/-V - Troubleshooting
Poor rendering of MPEG-4 images
Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to
enable Advanced Video Rendering from the MPEG-4 tab in the AMC control panel
applet.
Ensure that your graphics card is using the latest device driver. The latest drivers can
usually be the manufacturer's web site.
Color saturation is different in MPEG-4
and Motion JPEG
Modify the settings for your graphics adapter. Please see the adapter's documenta-
tion for more information.
Lower frame rate than expected
Reduce number of applications running on the client computer.
Check with the system administrator that there is enough bandwidth available. See
also the online help.
Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set
to Decode only I frames.
Lower the image resolution.
Lost or poor images in pre-trigger buf-
fer (MPEG-4 video stream)
Make sure that Cyclic refresh under Setup > Video & Image > Advanced > MPEG-4
is disabled.
Image degeneration
Decrease the GOV length, see the online help for more information.
The Power indicator is not constantly lit
Faulty power supply
Check that you are using an AXIS PS-L power supply.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged
See the Emergency Recovery Procedure above.
No images displayed on web page
Problem with AMC
(Internet Explorer only)
To enable the updating of video images in Microsoft Internet Explorer, set your
browser to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC)
component is installed on your workstation.
Installation of additional ActiveX com-
ponent restricted or prohibited
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online
help for more information.
Video/Image problems, general
Image too dark or too light
Check the video image settings. See the online help on Video and Image Settings.
Decreased image quality in zoomed in
view
The camera requires sufficient light to deliver good image quality in zoomed in view.
Better indoor lighting will increase image quality.
Missing images in uploads
This can occur when trying to use a larger image buffer than is actually available. Try
lowering the frame rate or the upload period.
Slow image update
Configuring, for example, pre-buffers, motion detection, high-resolution images, high
frame rates, etc, will reduce the performance of the camera.
Poor performance
Poor performance may be caused by for example, heavy network traffic, multiple
users accessing the unit, low performance clients, use of features such as Motion
Detection, Event handling, Image rotation other than 180 degrees.
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, i.e. at least
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
No Pan Tilt Zoom movement
Problem with QuickTime
Limited click-in-image functionality in QuickTime, use the pan, tilt, zoom toolbars
instead.
Browser freezes
Netscape 7.x or Firefox 1.4 (or later) can
sometimes freeze on a slow computer
Lower the image resolution.
Problems uploading files
Limited space
There is only limited space available for the upload of your own files. Try deleting
existing files to free up space.
Содержание
- User s manual 1
- Axis 212 ptz v user s manual 2
- Equipment modifications 2
- Intellectual property rights 2
- Liability 2
- Notices 2
- Support 2
- Trademark acknowledgments 2
- Axis 212 ptz v table of contents 3
- Contents 3
- Axis 212 ptz v table of contents 4
- Axis 212 ptz v product overview 5
- Key features 5
- Product overview 5
- Axis 212 ptz v product overview 6
- Hardware overview 6
- Axis 212 ptz v product overview 7
- I o terminal connector pinout 7
- Led indicators 7
- Access from a browser 8
- Accessing the camera 8
- Axis 212 ptz v accessing the camera 8
- Setting the root password 8
- Accessing the camera from the internet 9
- Adjust focus 9
- Axis 212 ptz v accessing the camera 9
- Axis media control 9
- Axis 212 ptz v the live view page 10
- The live view page 10
- Amc audio controls 11
- Axis 212 ptz v the live view page 11
- Pan tilt zoom controls 11
- The control panel 11
- Axis 212 ptz v video streams 12
- Axis media control amc 12
- How to stream mpeg 4 12
- Video streams 12
- Axis 212 ptz v video streams 13
- Motion jpeg 13
- Mpeg 4 13
- Other mpeg 4 clients 13
- Quicktime real player 13
- Stream types 13
- Alternative methods of accessing the video stream 14
- Axis 212 ptz v video streams 14
- Accessing the configuration menus 15
- Axis 212 ptz v configuration 15
- Configuration 15
- Axis 212 ptz v video and image settings 16
- Image appearance 16
- Overlay settings 16
- Video and image settings 16
- Video stream 16
- Advanced 17
- Axis 212 ptz v video and image settings 17
- Camera lighting conditions 17
- Overlay image 17
- White balance 17
- Axis 212 ptz v video and image settings 18
- Low light behavior 18
- Mpeg 4 18
- Audio settings 19
- Axis 212 ptz v audio settings 19
- Axis 212 ptz v audio settings 20
- Axis 212 ptz v live view config 21
- Layout 21
- Live view config 21
- Axis 212 ptz v live view config 22
- Custom settings 22
- Default video format 22
- Action buttons 23
- Axis 212 ptz v live view config 23
- Default viewer 23
- Viewer settings 23
- Axis 212 ptz v live view config 24
- User defined links 24
- Axis 212 ptz v live view config 25
- External video 25
- Html examples 25
- Sequence mode 25
- Advanced ctrl panel 26
- Axis 212 ptz v ptz configuration 26
- Guard tour 26
- Preset positions 26
- Ptz configuration 26
- Axis 212 ptz v event configuration 27
- Event configuration 27
- Event servers 27
- Event types 27
- Axis 212 ptz v event configuration 28
- Example 28
- How to set up a triggered event 28
- Pre trigger and post trigger buffers 28
- Triggered event 28
- Axis 212 ptz v event configuration 29
- Configuration example 29
- Motion detection 29
- Scheduled event 29
- Axis 212 ptz v event configuration 30
- Configuring motion detection 30
- Example 30
- Examples 30
- Motion detection parameters 30
- Port status 30
- Axis 212 ptz v system options 31
- Ip address filter 31
- Security 31
- System options 31
- Axis 212 ptz v system options 32
- Axis 212 ptz v system options 33
- Basic tcp ip settings 33
- Date time 33
- Network 33
- Advanced tcp ip settings 34
- Axis 212 ptz v system options 34
- Axis 212 ptz v system options 35
- Lan intranet wan internet 35
- Axis 212 ptz v system options 36
- Qos quality of service 36
- Qos settings 36
- Smtp email 36
- Axis 212 ptz v system options 37
- Bonjour 37
- Ports devices 37
- Traps for snmp v1 v2 37
- Axis 212 ptz v system options 38
- Configuration 38
- Maintenance 38
- Support 38
- Advanced 39
- Axis 212 ptz v system options 39
- Caution 39
- Resetting to the factory default settings 39
- Using the control button 39
- Axis 212 ptz v the i o terminal connector 40
- I o terminal connector 40
- Pinout and interface 40
- The i o terminal connector 40
- Axis 212 ptz v the i o terminal connector 41
- Terminal connectors schematics 41
- Axis 212 ptz v troubleshooting 42
- Checking the firmware 42
- Troubleshooting 42
- Upgrading the firmware 42
- Axis 212 ptz v troubleshooting 43
- Axis support 43
- Emergency recovery procedure 43
- Axis 212 ptz v troubleshooting 44
- Symptoms possible causes and remedial actions 44
- Axis 212 ptz v troubleshooting 45
- Axis 212 ptz v troubleshooting 46
- Axis 212 ptz v technical specifications 47
- Technical specifications 47
- Axis 212 ptz v technical specifications 48
- Axis 212 ptz v technical specifications 49
- Axis 212 ptz v technical specifications 50
- Bandwidth 50
- General performance considerations 50
- Optimizing your system 50
- Axis 212 ptz v glossary of terms 51
- Glossary of terms 51
- Axis 212 ptz v glossary of terms 52
- Axis 212 ptz v glossary of terms 53
- Axis 212 ptz v glossary of terms 54
- Axis 212 ptz v glossary of terms 55
- Axis 212 ptz v index 56
- Axis 212 ptz v index 57
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