Home
Главная
Sony
Ноутбук
VPCB11X9E/B
Руководство пользователя Страница: 154

Sony VPCB11X9E/B [154/206] Troubleshooting

154

Troubleshooting >

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems

have simple solutions. Try these suggestions before contacting VAIO-Link.

Some features and options in this section may not be available on your computer.

❑ Computer Operations (page 156)

❑ System Update / Security (page 162)

❑ Recovery (page 164)

❑ Battery Pack (page 167)

❑ Built-in Camera (page 169)

❑ Internet (page 171)

❑ Networking (LAN/Wireless LAN) (page 173)

❑ Bluetooth Technology (page 177)

❑ Optical Discs (page 181)

❑ Display (page 186)

❑ Printing (page 190)

❑ Microphone (page 192)

❑ Speakers (page 193)

❑ Touch Pad (page 195)

❑ Keyboard (page 196)

Содержание

User guide 1
Vpcb11 series 1
Contents 2
Before use 4
How to find specifications 4
Finding more about your vaio computer 5
On screen documentation 5
Printed documentation 5
Support web sites 6
Ergonomic considerations 7
Getting started 9
Locating controls and ports 10
Locating controls and ports 11
Locating controls and ports 12
Locating controls and ports 14
Locating controls and ports 15
Bottom 16
Locating controls and ports 16
About the indicator lights 17
Indicator functions 17
Your computer is equipped with the following indicator lights 17
Connecting a power source 18
To use the ac adapter 18
Using the ac adapter 18
Connecting a power source 19
Installing removing the battery pack 20
To install the battery pack 20
Using the battery pack 20
To remove the battery pack 22
Charging the battery pack 23
Connect the computer to a power source with the ac adapter the charge indicator light is on while the battery pack is charging when the battery pack charges close to the maximum charge level you selected the charge indicator turns off 23
Install the battery pack 23
The battery pack supplied with your computer is not fully charged at the time of delivery 23
To charge the battery pack 23
Using the battery pack 23
Using the battery pack 24
Checking the battery charge capacity 25
Extending the battery life 25
To check the battery charge capacity 25
Shutting down your computer safely 26
To shut down your computer 26
If the battery pack runs out of power while your computer is in sleep mode you will lose all unsaved data going back to the previous work state is impossible to avoid loss of data you should save your data frequently 27
If you do not intend to use your computer for an extended period of time while it is disconnected from an ac power source place the computer into hibernate mode or turn it off 27
Mode description 27
Using the power saving modes 27
You can take advantage of the power management settings to conserve battery life in addition to the normal operating mode your computer has two distinct power saving modes to suit your preference sleep and hibernate 27
To activate hibernate mode 28
To activate sleep mode 28
To return to normal mode 28
Using hibernate mode 28
Using sleep mode 28
Updating your computer 29
Using your vaio computer 30
Combinations and functions with the fn key 31
Using the keyboard 31
Your keyboard has additional keys that perform model specific tasks 31
Combination feature function 32
Using the keyboard 32
Using the touch pad 33
You can point to select drag and scroll objects on the screen using the touch pad 33
Special function button functions 34
Using special function buttons 34
Your computer is equipped with special buttons to help you use specific functions of the computer 34
To use the preinstalled image capture software 35
Using the built in camera 35
Using the optical disc drive 36
Your computer is equipped with an optical disc drive 36
To insert a disc 37
Media depending on the model you purchased 39
See the reference chart below to find out which type of optical disc drive supports which types of media 39
Supported disc media 39
Using the optical disc drive 39
Your computer plays and records cds dvds and blu ray dis 39
Using the optical disc drive 40
Notes on playing discs 41
Notes on using the optical disc drive 41
Notes on writing data to a disc 41
Notes on region codes 42
Copying files to discs 43
Playing discs 43
To copy files to a disc 43
To play a disc 43
Before you use memory stick 44
For the latest information about memory stick visit memorystick com at http www memorystick com en 44
Memory stick 44
Memory stick duo 44
Memory stick is a compact portable and versatile ic recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras mobile phones and other devices because it is removable it can be used for external data storage 44
Memory stick pro 44
Memory stick pro duo 44
Memory stick pro hg duo 44
The memory stick slot on your computer can accommodate the following sizes and types of media 44
Using memory stick 44
Inserting and removing memory stick 45
To insert memory stick 45
Using memory stick 46
To remove memory stick 47
Formatting memory stick 48
To format memory stick 48
Notes on using memory stick 50
Using other modules memory cards 51
Using the expresscard module 51
To insert an expresscard module 52
To remove an expresscard module 54
Before you use the sd memory card 55
Using the sd memory card 55
To insert an sd memory card 56
To remove an sd memory card 57
General notes on using the memory card 58
Notes on using memory cards 58
Notes on using the sd memory card 58
Using the internet 59
To connect a telephone cable 60
To set up a dial up connection to the internet 60
Using the network lan 61
You can connect your computer to 1000base t 100base tx 10base t type networks with a lan cable connect one end of a lan cable not supplied to the network lan port on the computer or the optional docking station and the other end to your network for detailed settings and devices required for lan access ask your network administrator 61
Using the network lan 62
The wireless lan wlan allows your computer to connect to a network through a wireless connection 63
Using the wireless lan 63
General notes on using the wireless lan function 64
Notes on using the wireless lan function 64
Note on the data encryption 65
Starting wireless lan communications 66
To start wireless lan communications 66
Stopping wireless lan communications 67
To stop wireless lan communications 67
Bluetooth security 68
Using the bluetooth function 68
Communicating with another bluetooth device 69
To communicate with another bluetooth device 70
Stopping bluetooth communications 71
To stop bluetooth communications 71
Notes on using the bluetooth function 72
Using fingerprint authentication 74
Registering a fingerprint 76
To register a fingerprint 76
Using fingerprint authentication 78
Logging onto windows 79
Logging onto your system 79
Power on security feature 79
Erasing the registered fingerprints 80
To erase the registered fingerprints 80
Using the tpm 81
Important notice 82
Notes on encrypting the operating system or program files 82
Notes on encrypting key files or files on the personal secure drive 83
Notes on encrypting backup files or other files 84
Configuring the tpm 86
To enable the tpm in the bios setup screen 86
To initialize and configure the tpm 87
To install the infineon tpm professional package 87
Using peripheral devices 88
A docking station is not supplied with your computer and is available as an optional accessory 89
Attaching a docking station enables you to connect additional peripherals to your computer such as a printer and an external display 89
Connecting a docking station 89
Locating ports on the docking station 89
Connecting a docking station 90
Attaching your computer to the docking station 91
Connecting a docking station 91
Disconnect all peripherals and the ac adapter from the computer 91
Plug one end of the power cord 1 into the ac adapter 2 and the other end into an ac outlet 91
Plug the cable connected to the ac adapter 2 into the dc in port 3 on the docking station 4 91
To attach your computer to the docking station 91
Connecting a docking station 94
Disconnecting your computer from the docking station 94
Connecting a docking station 95
Press the undock button 1 and wait until the in use indicator light 2 turns off 95
To disconnect your computer from the docking station 95
Connecting external speakers or headphones 97
To connect external speakers 97
Connecting an external display 98
Connecting a computer display or a projector 99
To connect a computer display or a projector 99
Connecting an external display 100
Connecting a tv with an hdmi input port 101
To connect a tv to your computer 101
Connecting an external display 103
Plug one end of an hdmi cable to the hdmi input port on the home theater receiver or surround sound decoder device and the other end to the hdmi output port on the computer 103
To connect a high quality digital sound output device between your computer and a tv 103
Turn on the home theater receiver or surround sound decoder device and set its input to the hdmi input 103
Turn on the tv and set its input to the hdmi input 103
You can connect a high quality home theater receiver or other surround sound decoder devices between your computer and tv using an hdmi connection 103
Selecting display modes 104
To select a display mode from the display settings 104
To select a display mode with the fn f7 keys 104
Using the multiple monitors function 105
To use the multiple monitors function 106
Connecting an external microphone 107
To connect an external microphone 107
Choose the usb port 1 you prefer to use 108
Connecting a usb device 108
Plug the usb device cable 2 into the usb port 108
To connect a usb device 108
You can connect a universal serial bus usb device to your computer such as a mouse floppy disk drive speaker and printer 108
Notes on connecting a usb device 109
Customizing your vaio computer 110
Setting the password 111
Setting the password allows you to protect your computer from unauthorized access by making the user enter the password when the computer is turned on or returns to normal mode from sleep mode or hibernate mode 111
Setting the password 112
Type of password description 112
Setting the power on password 113
To add the power on password machine password 113
To add the power on password user password 114
To change or remove the power on password machine password 115
To change or remove the power on password user password 116
Setting the windows password 117
To add the windows password 117
To change the windows password 117
To remove the windows password 118
Setting the hard disk password 119
To add the hard disk password 119
To change the hard disk password 120
To remove the hard disk password 121
To enable intel vt 122
Using intel r vt 122
To display the vaio status monitor window 123
To use the vaio control center 123
Using the vaio control center 123
Using the vaio status monitor 123
Selecting a power plan 124
To change the power plan settings 124
To select a power plan 124
Using the vaio power management 124
Disabling built in devices 125
Protecting data from unauthorized use 125
To disable built in devices 126
Restricting usb access 127
To use the usb access restriction setting utility 127
Activating vaio hdd protection 128
Protecting the hard disk 128
To activate vaio hdd protection 128
Configuring your modem 129
Upgrading your vaio computer 130
Adding and removing memory 131
Notes on adding removing memory modules 131
Removing and installing a memory module 133
To change or add a memory module 133
To view the amount of memory 136
Viewing the amount of memory 136
Precautions 137
Computer 138
Power source 138
Safety information 138
Battery pack 139
Headphones 139
Memory stick 140
Built in camera 141
Care and maintenance information 141
Computer 141
Lcd screen 141
Handling the lcd screen 142
Using the power source 143
Handling your computer 144
Handling the built in camera 146
Handling discs 147
Using the battery pack 148
Handling memory stick 149
Handling the built in storage device 150
To avoid damaging your hard disk drive 150
To avoid damaging your solid state drive 150
Using fingerprint authentication 151
Using the tpm 152
Troubleshooting 154
Computer operations 156
What should i do if my computer does not start 156
What should i do if the green power indicator light turns on but my screen remains blank 157
What should i do if my computer or software stops responding 158
To restore your computer to normal mode 159
What should i do if the charge indicator light is blinking fast and my computer does not start 159
Why doesn t my computer enter sleep or hibernate mode 159
What should i do if my computer does not accept my password and returns a message enter onetime password 160
What should i do if my game software does not work or it keeps crashing 160
Why does the system properties window display a slower cpu speed than the maximum 160
Why doesn t my screen turn off after the automatic turn off time has passed 160
How can i change the boot device order 161
What should i do if i cannot boot my computer from the usb floppy disk drive connected to the computer 161
How can i find important updates for my computer 162
How can i protect my computer against security threats such as viruses 162
System update security 162
How do i keep my antivirus software updated 163
How can i create recovery discs 164
How can i restore my computer system to its factory default settings 164
Recovery 164
How can i reinstall the original software and drivers 165
How do i check the volume of the recovery partition 165
How do i reduce the volume of the recovery partition 166
Battery pack 167
How do i find the battery charging status 167
Should i be concerned that the installed battery pack is warm 167
When is my computer using ac power 167
When should i recharge the battery pack 167
When should i replace the battery pack 167
Can my computer enter hibernate mode while running on battery power 168
What should i do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters hibernate mode 168
Why can t i fully charge my battery pack 168
Built in camera 169
What should i do if captured images contain dropped frames and audio interruptions 169
Why are captured images poor in quality 169
Why does the viewfinder show no images or poor quality images 169
What should i do if captured images flicker 170
What should i do if movie playback shows dropped frames while my computer is running on battery power 170
What should i do if my computer becomes unstable when it enters a power saving mode while the built in camera is in use 170
Why is the video input from the built in camera suspended for a few seconds 170
Internet 171
What should i do if my modem does not work 171
Why is my modem connection slow 172
Networking lan wireless lan 173
What should i do if my computer cannot connect to a wireless lan access point 173
What should i do if i cannot access the internet 175
Why is the data transfer speed slow 175
How do i avoid data transfer interruptions 176
What are channels 176
Why does the network connection stop when i change the encryption key 176
Bluetooth technology 177
What should i do if i cannot find the bluetooth device i want to communicate with 177
What should i do if other bluetooth devices cannot find my computer 177
What should i do if other bluetooth devices cannot connect to my computer 178
Why can t i use the services supported by the connected bluetooth device 178
Why is my bluetooth connection slow 178
Can i use a device with bluetooth technology on airplanes 179
Why can t i exchange business card data with a mobile phone 179
Why can t i use the bluetooth devices when i switch users 179
Why can t i use the bluetooth function when i log onto my computer as a user with a standard user account 179
What should i do if i do not hear sound from my headphones or audio video controller 180
What should i do if the bluetooth icon is not displayed on the taskbar 180
Optical discs 181
What should i do if the drive tray does not open 181
Why does my computer freeze when i try to read a disc 181
What should i do if i cannot play a disc properly on my computer 182
What should i do if i cannot play blu ray disc media or my computer becomes unstable during blu ray disc playback 184
What should i do if i cannot write data to cd media 184
What should i do if i cannot write data to dvd media 184
Why can t i write data to blu ray disc media 184
What should i do if i cannot play discs 185
What should i do if my external optical disc drive does not work properly 185
Display 186
Why did my screen go blank 186
What should i do if i do not see proper images or videos 187
What should i do if no image is displayed on my tv screen or external display connected to the hdmi output port 187
What should i do if my screen is dark 188
What should i do if the external display remains blank 188
Why doesn t my screen display a video 188
How do i run windows aero 189
Printing 190
What should i do if i cannot print a document 190
How can i prevent microphone feedback 192
Microphone 192
What should i do if my microphone does not work 192
Speakers 193
What should i do if i do not hear sound from the built in speakers 193
What should i do if my external speakers do not work 194
Touch pad 195
What should i do if the touch pad does not work 195
Keyboard 196
What should i do if i cannot enter certain characters with the keyboard 196
What should i do if the keyboard configuration is wrong 196
Floppy disks 197
What should i do if i cannot write data to a floppy disk 197
Why doesn t the safely remove hardware and eject media icon appear on the taskbar when the drive is connected 197
Audio video 198
How do i change the sound output device 198
How do i turn off the windows startup sound 198
What should i do if i do not hear the sound from the sound output device connected to the hdmi output port optical output port or headphones jack 199
Why do sound interruptions and or dropped frames occur when i play high definition videos such as those recorded with the avchd digital video camcorder 199
Can i copy images from a digital camera using memory stick 200
Memory stick 200
What should i do if i cannot use memory stick that was formatted on a vaio computer on other devices 200
Why can t i write data to memory stick 200
Peripherals 201
What should i do if i cannot connect a usb device 201
What should i do if i cannot use a peripheral device 201
Docking station 202
What should i do if an error message appears when i disconnect my computer from the docking station 202
Trademarks 203
Notice 205

Sony VPCB11X9E/B [154/206] Troubleshooting

Содержание

Похожие устройства