Zyxel VES-1616FE-55A [275/318] Internet access

Chapter 50 Troubleshooting

VES-1616FE-55A User’s Guide

275

• Try to access the VES-1616FE-55A using another service, such as Telnet. If you can

access the VES-1616FE-55A, check the remote management settings, firewall rules, and

SMT filters to find out why the VES-1616FE-55A does not respond to HTTP.

V I can see the Login screen, but I cannot log in to the VES-1616FE-55A.

1 Make sure you have entered the user name and password correctly. The default user

name is admin, and the default password is 1234. These fields are case-sensitive, so

make sure [Caps Lock] is not on.

2 Disconnect and re-connect the power adaptor or cord to the VES-1616FE-55A.

3 If this does not work, you have to reset the VES-1616FE-55A to its factory defaults. See

Section 50.4 on page 276.

V I cannot Telnet to the VES-1616FE-55A.

1 You may have exceeded the maximum number of concurrent Telnet sessions. Close

other Telnet session(s) or try connecting again later.

2 Check that you have enabled Telnet service access. If you have configured a secured

client IP address, your computer’s IP address must match it. Refer to the chapter on

access control for details.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web

configurator. Ignore the suggestions about your browser.

V I cannot use FTP to upload / download the configuration file. / I cannot use

FTP to upload new firmware.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web

configurator. Ignore the suggestions about your browser.

50.3 Internet Access

V I cannot access the Internet.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See

Section 2.3 on page 45.