Moxa ioLogik W5312-T [192/194] Troubleshooting the cellular i o connection

F. Troubleshooting the Cellular I/O

Connection

Moxa provides the following checklist as a step-by-step troubleshooting guide. If you still can’t solve the

problem, please complete the checklist and mail it to Moxa. We will do a further analysis and then contact you

with the results.

Problem Description:

• Can’t Power On

• The W5300 always reboots

• Can’t connect to the Cellular network

• ioAdmin can’t find the device

• Received error message “Failed to execute OPCENUM”

• SCADA cannot connect to Active OPC Server

Self Checklist:

Power:

1. Is the power connector connected to a power supply? □ Yes: __V, __A □ No

2. Does power LED show a steady green? □ Yes □ No

3. What color is the READY LED? □ Green □ Blinking □ OFF

4. What color is the FAULT LED? □ Red □ Blinking □ OFF

SIM card settings:

1. Is the antenna connected properly? □ Yes □ No

2. Is the SIM card inserted correctly? □ Yes □ No

3. Does the SIM card have the capability to connect to a Cellular network? □ Yes □ If No, contact your

carrier