MOTU Micro Lite [147/166] Troubleshooting and customer support

MOTU Micro Lite [147/166] Troubleshooting and customer support
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APPENDIX
C Troubleshooting and Customer Support
COMMON PROBLEMS AND SOLUTIONS
My MOTU USB interface just won’t show up in Audio
MIDI Setup (or FreeMIDI or OMS under OS 9), no matter
what I do.
If its not an obvious problem like cables or power, do a
fresh install of the latest Express interface driver installer
downloaded from www.motu.com. If this doesnt work,
and you are operating under Mac OS 9, try a fresh install of
FreeMIDI (and OMS, if you are using it).
ClockWorks keeps displaying a message saying that
communication with my MOTU interface has been
disrupted, even though the interface is connected.
If the problem is not simply that your MOTU interface is
switched off or has a loose cable, it may be that
communication between ClockWorks and your MOTU
interface has been disrupted somehow. If you have a drum
machine or sequencer connected to it, be sure that it is not
sending MIDI sync to the Express interface. If so, turn off
the drum machine while launching the ClockWorks and
then mute real time data on its input cable. To reestablish
the connection between ClockWorks and interface, switch
off all MOTU interfaces, quit ClockWorks, let the boxes sit
for a moment, and then turn them back on again. Always
return to the simplest possible scenario if you just cant
seem to get to the bottom of the problem. Starting from
the ground up usually either corrects the problem or gives
you valuable insight into how to solve it.
My MOTU interface will not sync to SMPTE.
Make sure that the SMPTE IN cable is firmly seated and
connected to the appropriate output on the tape deck.
Observe the LTC LOCK light. Is it flickering quickly and
steadily? If so, the MOTU interface is locked to tape and
the syncing problem is probably related to MIDI. If not,
check the level of the SMPTE: it should be approximately –
3 VU; then, try boosting or attenuating the SMPTE signal
from the tape. You may even want to try recording some
fresh SMPTE and locking to it.
The SMPTE counter just sits there when my MOTU
interface is syncing to SMPTE, even when its LTC LOCK
LED shows that it seems to be locked up just fine.
This most likely means that MTC (MIDI Time Code) is
not being routed to the computer. Check the Routings tab
(or the Device Settings and Routings window under OS 9)

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