![Netgear wndap360-100pes [103/133] Troubleshooting](/img/pdf.png)
Netgear wndap360-100pes [103/133] Troubleshooting
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103
6
6. Troubleshooting
This chapter provides information about troubleshooting your ProSAFE Dual Band Wireless-N
Access Point WNDAP360. After each problem description, instructions are given to help you
diagnose and solve the problem. For the common problems listed, go to the section indicated.
• Is the wireless access point on?
Go to Basic Functioning on page 104.
• Have I connected the wireless access point correctly?
Go to Basic Functioning on page 104.
• I cannot access the Internet or the LAN.
Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on
page 105.
• I cannot access the wireless access point from a browser.
Go to You Cannot Configure the Wireless Access Point from a Browser on page 106.
• A time-out occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs on page 107.
• I cannot remember the wireless access point’s configuration password.
Go to Change the Administrator Password on page 68.
• I want to clear the configuration and start over again.
Go to Restore the Wireless Access Point to the Factory Default Settings on page 66.
• The date or time is not correct.
Go to Problems with Date and Time on page 108.
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses. For information about how to use this tool, go to Use the Packet Capture
Tool on page 109.
Содержание
- Prosafe dual band wireless n access point wndap360 1
- Reference manual 1
- Compliance 2
- Conformity 2
- Prosafe dual band wireless n access point wndap360 2
- Revision history 2
- Support 2
- Trademarks 2
- Chapter 1 introduction 3
- Chapter 2 installation and basic configuration 3
- Chapter 3 wireless configuration and security 3
- Contents 3
- Chapter 4 management 4
- Chapter 5 advanced configuration 4
- Chapter 6 troubleshooting 4
- Appendix a supplemental information 5
- Appendix b command line reference 5
- About the prosafe dual band wireless n access point wndap360 6
- Introduction 6
- System requirements 7
- What is in the box 7
- Key features and standards 8
- Supported standards and conventions 8
- Key features 9
- 1b g n and 802 1a n standards based wireless networking 10
- Autosensing ethernet connections with auto uplink 10
- Hardware description 11
- Top panel 11
- 2 3 4 5 6 7 12
- Figure 2 12
- Introduction 12
- Prosafe dual band wireless n access point wndap360 12
- Rear panel 12
- Table 1 top panel leds 12
- Bottom panel with product label 13
- Installation and basic configuration 14
- What you need before you begin 14
- Wireless equipment placement and range guidelines 14
- Computer hardware requirements 15
- Ethernet cabling requirements 15
- Install and configure the wireless access point 15
- Lan configuration requirements 15
- Connect the wireless access point to computer 16
- Log in to the wireless access point 17
- Web management interface 18
- Configure basic general system settings and time settings 19
- Click apply to save your settings 20
- Figure 9 20
- Installation and basic configuration 20
- Prosafe dual band wireless n access point wndap360 20
- Specify the fields as explained in the following table 20
- Table 3 time system settings 20
- Time the time screen displays 20
- To configure time settings 20
- Configure ip settings and optional dhcp server settings 21
- Figure 10 21
- Installation and basic configuration 21
- Ip settings the ip settings screen displays 21
- Prosafe dual band wireless n access point wndap360 21
- Specify the fields as explained in the following table 21
- Table 4 ip settings 21
- To configure the ip settings 21
- Click apply to save your settings 22
- Dhcp server settings the dhcp server settings screen displays 22
- Figure 11 22
- Installation and basic configuration 22
- Prosafe dual band wireless n access point wndap360 22
- Specify the fields as explained in the following table 22
- Table 5 dhcp server settings 22
- The wireless access point provides a built in dhcp server for wireless clients only which can be especially useful in small networks when the dhcp server is enabled the wireless access point provides preconfigured tcp ip configurations to all connected wireless stations 22
- To configure dhcp server settings 22
- Configure 802 1b bg ng wireless settings 23
- Configure basic wireless settings 23
- Installation and basic configuration 25
- Prosafe dual band wireless n access point wndap360 25
- Specify the remaining wireless settings as explained the following table 25
- Table 6 basic 2 ghz band wireless settings 25
- Click apply to save your settings and enable the selected wireless mode 26
- Installation and basic configuration 26
- Note the radio wave icon displays next to the enabled wireless 26
- Prosafe dual band wireless n access point wndap360 26
- Table 6 basic 2 ghz band wireless settings continued 26
- Configure 802 1a na wireless settings 27
- Installation and basic configuration 28
- Prosafe dual band wireless n access point wndap360 28
- Specify the remaining wireless settings as explained the following table 28
- Table 7 basic 5 ghz band wireless settings 28
- Operating frequency channel guidelines 29
- Mount the wireless access point 30
- Test basic wireless connectivity 30
- Ceiling installation 31
- Wall installation 33
- Desk installation 35
- Wireless configuration and security 36
- Wireless data security options 36
- Security profiles 38
- Before you change the ssid wep and wpa settings 39
- Configure and enable security profiles 42
- Figure 17 43
- Prosafe dual band wireless n access point wndap360 43
- Table 8 profile settings screen 43
- The following table explains the fields of the profile settings screen 43
- To configure a wireless security profile select the corresponding radio button to the left of the wireless security profile the edit security profile screen opens for the selected wireless security profile see the following figure the first section on the screen is the profile definition section the second section is the authentication settings section these sections are explained separately 43
- Wireless configuration and security 43
- If you are using access point mode which is the default mode if you did not enable wireless bridging then all options are available in other modes such as bridge mode some options might be unavailable 44
- Not all wireless adapters support wpa or wpa2 windows xp windows 2000 with service pack 3 and windows vista do include the client software that supports wpa however client software is required on the client consult the product documentation for your wireless adapter and wpa or wpa2 client software for instructions on configuring wpa2 settings 44
- Prosafe dual band wireless n access point wndap360 44
- Specify the settings of the authentication settings section of the edit security profile screen as explained in the following table 44
- Specify the settings of the profile definition section of the edit security profile screen as explained in the following table 44
- Table 9 profile definition settings of the edit security profile screen 44
- The wireless access point is set by default as an open system with no authentication when you configure network authentication bear in mind the following 44
- Wireless configuration and security 44
- Prosafe dual band wireless n access point wndap360 45
- Table 10 authentication settings of the edit security profile screen 45
- Wireless configuration and security 45
- Click apply to save your settings 46
- Prosafe dual band wireless n access point wndap360 46
- Table 10 authentication settings of the edit security profile screen continued 46
- Wireless configuration and security 46
- Configure an open system with wep or shared key with wep 47
- Configure legacy 802 x 48
- Figure 20 48
- Prosafe dual band wireless n access point wndap360 48
- Table 11 wep encryption settings 48
- To use legacy 802 x security you need to define radius server settings for information about radius servers see configure radius server settings on page 51 48
- When you select legacy 802 x from the network authentication drop down list the data encryption drop down list becomes nonoperational it shows none only you need to define the radius servers only to use legacy 802 x security 48
- Wireless configuration and security 48
- Configure wpa with radius wpa2 with radius and wpa wpa2 with radius 49
- Figure 21 49
- Figure 22 49
- Figure 23 49
- Prosafe dual band wireless n access point wndap360 49
- Table 12 wpa with radius wpa2 with radius and wpa wpa2 with radius settings 49
- The selections that are available from the data encryption drop down list depend on the type of wpa authentication that you select from the network authentication drop down list and are shown in the following table 49
- Wireless configuration and security 49
- Wpa with radius 49
- Wpa wpa2 and wpa wpa2 security requires radius based 802 x authentication so you also need to define radius server settings for information about radius servers see configure radius server settings on page 51 49
- Wpa wpa2 with radius 49
- Wpa2 with radius 49
- Configure wpa psk wpa2 psk and wpa psk wpa2 psk 50
- Configure radius server settings 51
- For authentication accounting or both authentication and accounting using radius you need to configure primary servers and optional secondary servers these radius server settings can apply to all devices that are connected to the wireless access point 51
- Prosafe dual band wireless n access point wndap360 51
- Radius server settings the radius server settings screen displays the following figure shows some examples 51
- Table 13 wpa psk wpa2 psk and wpa psk wpa2 psk settings 51
- To configure the radius server settings 51
- Wireless configuration and security 51
- Figure 27 52
- Prosafe dual band wireless n access point wndap360 52
- Specify the settings as explained in the following table 52
- Table 14 radius server settings 52
- Wireless configuration and security 52
- Click apply to save your settings 53
- For increased security you can restrict access to an ssid by allowing access to only specific computers or wireless stations based on their mac addresses you can restrict access to only trusted computers so that unknown computers cannot wirelessly connect to the wireless access point mac address filtering adds an obstacle against unwanted access to your network but the data broadcast over the wireless link is fully exposed 53
- Mac authentication the mac authentication screen displays the following figure shows one example 53
- Note for wireless adapters you can usually find the mac address printed 53
- On the wireless adapter 53
- Prosafe dual band wireless n access point wndap360 53
- Restrict wireless access by mac address 53
- Table 14 radius server settings continued 53
- To restrict access based on mac addresses 53
- Wireless configuration and security 53
- Schedule the wireless radio to be turned off 55
- Configure basic wireless quality of service 56
- Enable remote management 58
- Management 58
- Click apply to save your settings 59
- Figure 31 59
- Management 59
- Prosafe dual band wireless n access point wndap360 59
- Snmp management 59
- Snmp the snmp screen displays 59
- Specify the settings as explained in the following table 59
- Table 16 snmp settings 59
- To set up an snmp management interface 59
- Secure shell and telnet management 60
- Upgrade the wireless access point software 61
- Web browser upgrade procedure 62
- Tftp server upgrade procedure 63
- Manage the configuration file or reset to factory defaults 64
- Save the configuration 64
- Restore the configuration 65
- Restore the wireless access point to the factory default settings 66
- Use the web management interface to restore factory default settings 66
- Reboot the wireless access point without restoring the default configuration 67
- Use the reset button to restore factory default settings 67
- Change the administrator password 68
- Enable the syslog server 69
- Monitor the wireless access point 69
- View system information 70
- Management 71
- Prosafe dual band wireless n access point wndap360 71
- Table 18 system screen fields 71
- The following table explains the fields of the system screen 71
- Management 72
- Monitor wireless stations 72
- Note a wireless network can include multiple wireless access points all using the same network name ssid this extends the reach of the wireless network and allows users to roam from one wireless access point to another providing seamless network connectivity under these circumstances be aware that the available wireless stations table includes only the stations associated with this wireless access point 72
- Prosafe dual band wireless n access point wndap360 72
- Table 18 system screen fields continued 72
- The wireless stations screen contains the available wireless stations table this table shows all ip devices that are associated with the wireless access point in the wireless network that is defined by the wireless network name ssid the table heading indicates the wireless mode 802 1b 802 1bg or 802 1ng and 802 1a or 802 1na 72
- To view the attached wireless stations and to view details for a wireless station 72
- Wireless stations the wireless stations screen displays 72
- Management 74
- Prosafe dual band wireless n access point wndap360 74
- Table 19 wireless stations details fields 74
- The following table explains the fields of the wireless stations details screen 74
- Traffic statistics 75
- View the activity log 75
- Figure 46 76
- Management 76
- Prosafe dual band wireless n access point wndap360 76
- Table 20 statistics fields 76
- The following table explains the fields of the statistics screen 76
- To update the statistics information click refresh 76
- Enable and configure rogue ap detection 77
- Enable rogue ap detection and monitor access points 77
- If you enable rogue ap detection the wireless access point continuously scans the wireless network and collects information about all access point on its channel 77
- Rogue ap the rogue ap screen displays the following figure shows examples in the known ap list and unknown ap list 77
- Table 20 statistics fields continued 77
- The wireless access point can detect rogue access points and prevent them from connecting to the wireless access point the wireless access point maintains a list of access points it detects in the area initially all detected access points are displayed in the unknown ap list you restrict communication to approved access points by adding them to the known ap list and enabling the rogue ap detection feature 77
- To enable and configure rogue ap detection 77
- Click refresh to let the wireless access point discover the access points and populate the unknown ap list for the selected 2 ghz and 5 ghz modes 79
- Click save to export the list of unknown or known aps to a file a window opens so you can browse to the location where you want to save the file the default file name is maclist txt 79
- Figure 48 79
- Management 79
- Prosafe dual band wireless n access point wndap360 79
- Table 21 unknown ap list fields 79
- The following table explains the fields of the unknown ap list screen 79
- The wireless access point detects nearby aps and wireless stations and maintains them in a list you can use this list to prevent them from connecting to the wireless access point 79
- To view the unknown ap list and save it to a file 79
- Unknown ap list the unknown ap list screen displays 79
- View and save access point lists 79
- Advanced configuration 81
- Spanning tree protocol and 802 q vlan 81
- Hotspot settings 83
- Configure advanced wireless settings 84
- Advanced configuration 85
- Prosafe dual band wireless n access point wndap360 85
- Specify the settings as explained in the following table 85
- Table 24 advanced wireless settings 85
- Advanced configuration 86
- Ap edca parameters specify the access point ap enhanced distributed channel access edca settings for different types of data transmitted from the wireless access point to wireless clients 86
- Click apply to save your settings 86
- Configure advanced qos settings 86
- For most networks the default quality of service qos queue settings work well for information about how to configure basic qos see configure basic wireless quality of service on page 56 86
- Prosafe dual band wireless n access point wndap360 86
- Station edca parameters specify the station edca parameters for different types of data transmitted from the wireless clients to the wireless access point if wmm is disabled you cannot configure the station edca parameters for information about how to enable wmm see configure basic wireless quality of service on page 56 86
- Table 24 advanced wireless settings continued 86
- The advanced qos options on the wireless access point are as follows 86
- You can specify the settings on multiple queues for increased throughput and better performance of differentiated wireless traffic such as voice over ip voip other types of audio video and streaming media as well as traditional ip data 86
- Advanced configuration 88
- Prosafe dual band wireless n access point wndap360 88
- Specify the settings as explained in the following table 88
- Table 25 edca settings 88
- Configure wireless bridging 89
- Configure a point to point wireless network 90
- Advanced configuration 92
- F specify the settings as explained in the following table 92
- Prosafe dual band wireless n access point wndap360 92
- Table 26 point to point bridge profile and authentication settings 92
- Configure a point to multipoint wireless network 93
- Advanced configuration 96
- Prosafe dual band wireless n access point wndap360 96
- Table 27 point to multipoint bridge profile and authentication settings continued 96
- Configure the wireless access point to repeat the wireless signal using point to multipoint bridge mode 98
- Advanced configuration 100
- F specify the settings as explained in the following table 100
- Figure 61 100
- Prosafe dual band wireless n access point wndap360 100
- Table 28 wireless signal repeating profile and authentication settings 100
- Advanced configuration 101
- For example first configure security profile netgear wds 1 with the mac address of ap1 and then configure security profile netgear wds 2 with the mac address of ap3 see figure 59 on page 98 101
- G click apply to save your security profile settings the bridging screen displays again 101
- H repeat step d through step g for any other security profile that you want to edit 101
- Prosafe dual band wireless n access point wndap360 101
- Table 28 wireless signal repeating profile and authentication settings continued 101
- Troubleshooting 103
- Basic functioning 104
- No leds are lit on the wireless access point 104
- The active led or the lan led is not lit 105
- The wlan led does not light up 105
- You cannot access the internet or the lan from a wireless capable computer 105
- You cannot configure the wireless access point from a browser 106
- Testing the lan path to your wireless access point 107
- Troubleshooting a tcp ip network using the ping utility 107
- When you enter a url or ip address a time out error occurs 107
- Problems with date and time 108
- Testing the path from your computer to a remote device 108
- Use the packet capture tool 109
- A supplemental information 110
- Factory default settings 110
- Supplemental information 110
- Technical specifications 110
- This appendix provides related documentation factory default settings and technical specifications for the prosafe dual band wireless n access point wndap360 this appendix includes the following sections 110
- Prosafe dual band wireless n access point wndap360 111
- Supplemental information 111
- Table 29 technical specifications wndap360 continued 111
- Factory default settings 112
- Note pressing the reset button for a shorter period of time simply causes 112
- Prosafe dual band wireless n access point wndap360 112
- Supplemental information 112
- Table 29 technical specifications wndap360 continued 112
- The wireless access point to reboot 112
- To perform a hard reset use a sharp object to push and hold the reset button for approximately 5 seconds until the test led blinks rapidly this returns the wireless access point to the factory configuration settings that are shown in the following table 112
- You can use the reset button located on the rear of the wireless access point to reset all settings to their factory defaults this is called a hard reset 112
- Prosafe dual band wireless n access point wndap360 113
- Supplemental information 113
- Table 30 default configuration settings wndap360 113
- Prosafe dual band wireless n access point wndap360 114
- Supplemental information 114
- Table 30 default configuration settings wndap360 continued 114
- B command line reference 115
- Command line reference 115
- The cli allows viewing and modification of the configuration from a terminal or computer through a telnet or ssh connection 115
- The prosafe dual band wireless n access point wndap360 can be configured through either the command line interface cli a web browser or a mib browser 115
- Command line reference 116
- Prosafe dual band wireless n access point wndap360 116
- Command line reference 117
- Prosafe dual band wireless n access point wndap360 117
- Command line reference 118
- Prosafe dual band wireless n access point wndap360 118
- Command line reference 119
- Prosafe dual band wireless n access point wndap360 119
- Command line reference 120
- Prosafe dual band wireless n access point wndap360 120
- Command line reference 121
- Prosafe dual band wireless n access point wndap360 121
- Command line reference 122
- Prosafe dual band wireless n access point wndap360 122
- Command line reference 123
- Prosafe dual band wireless n access point wndap360 123
- Command line reference 124
- Prosafe dual band wireless n access point wndap360 124
- Command line reference 125
- Prosafe dual band wireless n access point wndap360 125
- Command line reference 126
- Prosafe dual band wireless n access point wndap360 126
- Command line reference 127
- Prosafe dual band wireless n access point wndap360 127
- Numerics 128
- Prosafe dual band wireless n access point wndap360 129
- Prosafe dual band wireless n access point wndap360 130
- Prosafe dual band wireless n access point wndap360 131
- Prosafe dual band wireless n access point wndap360 132
- Prosafe dual band wireless n access point wndap360 133
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