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Aten CS1824 [49/52] Troubleshooting
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Appendix
41
Troubleshooting
Overview
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product’s firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See Chapter 6, The Firmware Upgrade Utility, for upgrade
details.
Symptom Possible Cause Action
Mouse and/or
Keyboard not
responding.
Improper mouse
and/or keyboard
reset.
Unplug the cable(s) from the console port(s),
then plug it/them back in.
CS1822 / CS1824
needs to be reset.
Power off all devices on the installation (see
safety note, top of page 9); power off the
CS1822 / CS1824; wait five seconds; then
power up
USB devices
not responding.
USB ports need to
reset.
Unplug the device’s USB cable from the USB
port on the CS1822 / CS1824’s rear panel,
then plug it back in.
PC or OS does not
support USB 2.0/3.0.
The CS1822 / CS1824 has a built-in USB 3.0
hub, so will not support PCs or OS that do not
support USB 2.0/3.0.
For an OS that does not support USB 2.0,
keyboard and mouse functions can be reset
using the [F1] Hotkey function. See page 27.
Device not
recognized
(Windows).
Windows timing
problem.
1. Unplug the KVM cable from the com-
puter’s USB port.
2. Go into Windows’ System Settings and
remove the Unknown Device entry.
3. Plug the KVM cable back in. Windows will
now recognize the device.
The Front Panel
Pushbutton
Combo key
doesn’t work
after its set.
Some Hotkeys are
not supported as
front panel
pushbutton combo
keys.
The [X] [Enter], [R] [Enter]. and [upgrade]
[Enter] Hotkeys can not be set as a front
panel pushbutton combo key. Select a
different Hotkey to use.
Содержание
- Emc information 2
- Online registration 3
- Telephone support 3
- User information 3
- User notice 3
- Cs1822 4
- Cs1824 4
- Package contents 4
- Basic operation 5
- Contents 5
- Hardware setup 5
- Hotkey operation 5
- Introduction 5
- Appendix 6
- Keyboard emulation 6
- The firmware upgrade utility 6
- About this manual 7
- Conventions 8
- For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers 8
- Product information 8
- This manual uses the following conventions 8
- Chapter 1 9
- Chapter 1 introduction 9
- Introduction 9
- Overview 9
- Features 10
- Cables 12
- Computers 12
- Console 12
- Operating systems 12
- Requirements 12
- Chapter 1 introduction 13
- Components 13
- Cs1822 front view 13
- Cs1824 front view 13
- No component description 13
- Cs1822 cs1824 user manual 14
- Cs1822 rear view 14
- Cs1824 rear view 14
- No component description 14
- Chapter 1 introduction 15
- No component description 15
- Buzzer behavior 16
- Refer to buzzer control on page 21 if you wish to turn the buzzer on or off 16
- Cable connections 17
- Chapter 2 17
- Chapter 2 hardware setup 17
- Hardware setup 17
- Installation diagram 19
- This page intentionally left blank 20
- Basic operation 21
- Chapter 3 21
- Chapter 3 basic operation 21
- Manual switching 21
- Port switching 21
- Hot plugging 22
- Hotkey switching 22
- Mouse switching 22
- Powering off and restarting 22
- Rs 232 commands 22
- Alternative manual port selection settings 23
- Port id numbering 23
- This page intentionally left blank 24
- Chapter 4 25
- Chapter 4 hotkey operation 25
- Cycling through the ports 25
- Hotkey operation 25
- Hotkey port switching 25
- Going directly to a port 26
- Note the n stands for the computer s port id number cs1822 1 or 2 cs1824 1 2 3 or 4 see port id numbering page 15 for details replace the n with the appropriate port id when entering hotkey combinations 26
- Auto scanning 27
- Hotkey setting mode hsm 28
- Alternate hsm invocation keys 29
- Alternate port switching keys 29
- Aten default edid mode 29
- Buzzer control 29
- Firmware upgrade mode 30
- Hotkey port switching 30
- Keyboard emulation control 30
- Keyboard language layout 30
- Keyboard operating platform 30
- List switch settings 31
- Mouse emulation control 31
- Mouse port switching 31
- N key rollover keyboard supporting function 32
- Power on detection 32
- Restore default settings 32
- Stereo audio mixer 32
- Usb reset 34
- After invoking hsm see page 20 key in one of the following keys to perform the corresponding function 35
- Hsm summary table 35
- Chapter 5 37
- Chapter 5 keyboard emulation 37
- Keyboard emulation 37
- Mac keyboard 37
- Note when using key combinations press and release the first key ctrl 37
- The pc compatible 101 104 key keyboard can emulate the functions of the mac keyboard the emulation mappings are listed in the table below 37
- Then press and release the activation key 37
- Note when using key combinations press and release the first key ctrl 38
- Sun keyboard 38
- The pc compatible 101 104 key keyboard can emulate the functions of the sun keyboard when the control key ctrl is used in conjunction with other keys the corresponding functions are shown in the table below 38
- Then press and release the activation key 38
- Before you begin 39
- Chapter 6 39
- Chapter 6 the firmware upgrade utility 39
- The firmware upgrade utility 39
- Starting the upgrade 40
- Upgrade succeeded 43
- Upgrade failed 44
- Appendix 45
- Safety instructions 45
- International 47
- North america 47
- Technical support 47
- Cs1822 cs1824 user manual 48
- Function cs1822 cs1824 48
- Port switching only works with 3 key usb mouse wheel in emulation mode 48
- Specifications 48
- In addition updating the product s firmware may solve problems that have been discovered and resolved since the prior version was released if your product is not running the latest firmware version we strongly recommend that you upgrade see chapter 6 the firmware upgrade utility for upgrade details 49
- Operation problems can be due to a variety of causes the first step in solving them is to make sure that all cables are securely attached and seated completely in their sockets 49
- Overview 49
- Troubleshooting 49
- Limited warranty 50
- Cs1822 cs1824 user manual 52
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