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RCMDP101U
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RCM KVM over IP Switch User Manual

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Rcmdp101u rcmdvi101 rcmvga101 rcmhd101u 1
Compliance statements 2
Online registration 4
Telephone support 4
User information 4
User notice 4
For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers 5
Product information 5
Package contents 6
Rcmdp101u 6
Rcmdvi101 6
Rcmvga101 6
Rcmhd101u 7
Contents 8
Hardware setup 8
Introduction 8
Api functions 9
Browser login 9
Configuration 9
Accessing remote server 10
Local access 11
The log file 11
The log server 11
The windows client viewer 11
Appendix 12
About this manual 14
Appendix provides specifications and other technical information regarding the rcm kvm over ip switch 15
Chapter 10 the log server explains how to install and configure the log server 15
Conventions 15
Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or connected devices 15
The product may be updated with features and function added improved or removed since the release of this manual for an up to date user manual visit http www aten com global en 15
This manual uses the following conventions 15
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Chapter 1 17
Introduction 17
Overview 17
Features and benefits 18
Hardware 18
Management 19
Advanced security 20
Easy to use interface 20
Virtual media 20
Virtual remote desktop 21
Note the above table lists the device s supported video resolutions by default for further supporting of other resolutions please contact your dealer 22
Rcm kvm over ip switch user manual 22
Resolutions 22
Supported video resolutions 22
Cables 23
Remote user computers 23
Servers 23
System requirements 23
Cat 5e 6 or higher ethernet cable s not provided with this package should be used to connect the rcm kvm over ip switch to the lan wan or internet 24
Note for linux systems linux kernel must be 2 or later to support usb 2 24
Operating systems 24
Supported operating systems for remote user computers that log into the rcm kvm over ip switch include windows 2000 or above and other systems capable of running sun s java runtime environment jre 6 update 3 or later linux mac sun etc 24
Supported operating systems for servers that connect to the rcm kvm over ip switch are shown in the table below 24
To purchase additional cable sets contact your dealer 24
Browsers 25
Note see mac systems page 169 for further information regarding safari 25
Supported browsers for users that log into the rcm kvm over ip switch include the following 25
Components 26
Rcmvga101 front view 26
Rcmvga101 rear view 27
Rcmvga101 rcmdp101u rcmhd101u side view 28
Rcmdp101u front view 29
Rcmdp101u rear view 30
Rcmdvi101 front view 31
Rcmdvi101 rear view 32
2 3 4 6 7 8 5 33
Rcmhd101u front view 33
2 3 4 5 34
Rcmhd101u rear view 34
Attaching the bracket 35
Chapter 2 35
Hardware setup 35
Mounting 35
Rack mount 36
Wall mount 37
Installation 38
Rcmvga101 39
Rcmdvi101 40
Rcmdp101u 41
Rcmhd101u 42
Dce and dte ports 43
Multiview setup 44
Rcmvga101 44
Chapter 2 hardware setup 45
Rcmdvi101 45
Usb type a to usb type b cable 45
Rcm kvm over ip switch user manual 46
Rcmdp101u 46
Chapter 2 hardware setup 47
Rcmhd101u 47
Multiview configuration 48
Enabling the dual client mode 49
From the terminal section of your master rcm kvm over ip switch unit execute enabledualclient specify a following key and then press enter please refer to the table below for the supported keys and their functions you should see feedback dual client mode 2 is enabled as an example to indicate the dual client mode 2 has been enabled 49
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Api functions 51
Chapter 3 51
Overview 51
Starting an api session 51
Access management 52
Checking access control box pushbutton 52
Local console access 52
Remote port access 52
Remote monitoring 53
The following sequence of functions are used for capturing the image of the rcm device for remote monitoring 53
Type the following to check if there are any new updates changes to the image since the last time interval 53
Type the following to get the buffer size of the image captured 53
Type the following to get the data of the image captured 53
Type the following to set the parameters for capturing images from the rcm device including its quality width height and time interval 53
Ocr functions 54
Other api functions 54
Read text 54
Remote access 54
Sample image compare 54
Set mouse mode 54
Error description search 55
For a complete list of the rcm api functions please contact your local dealer 55
Get remote session info 55
Kill remote port sessions 55
Kill sessions by user account 55
Sets denied access prompt message 55
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Browser login 57
Chapter 4 57
Logging in 57
Main screen 59
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Chapter 5 61
Configuration 61
Introduction 61
Basic setting 62
User information 62
User management 62
Permissions 63
Account policy 64
Sessions 65
Maintenance 66
Upgrade main firmware 66
Update display information 67
Backup restore 68
Terminal 70
Advanced setting 71
Device information 71
General 71
Network 73
The network screen is used to specify the rcm kvm over ip switch s network environment 73
Ip installer 74
Service ports 74
Ipv4 settings 75
Redundant nic 75
Ipv6 settings 76
Network transfer rate 76
Event destination 77
Authentication 80
Login failures 83
Security 83
Filter 84
Encryption 86
Security level 86
Private certificate 87
Working mode 87
After filling in the form all fields are required click create 89
Certificate signing request 89
Chapter 5 configuration 89
Click create csr the following dialog box appears 89
Fill in the form with entries that are valid for your site according to the example information in the following table 89
Information example 89
The certificate signing request csr section provides an automated way of obtaining and installing a ca signed ssl server certificate 89
To perform this operation do the following 89
Console management 91
Serial console 95
Date time 97
Time zone 97
Date time 98
Network time 98
Customization 99
Usb io settings 99
Exit macro 100
Multiuser mode 100
Preferences 101
User preferences 101
Remote console 103
Remote console preview 103
Telnet viewer 103
Download 104
Viewer 105
Logout 106
Accessing remote server 107
Chapter 6 107
Introduction 107
Web windows and java client viewer 108
Download 109
Starting up 109
The windows client ap 109
After you have successfully logged in the connection screen reappears 110
Connected to the unit a login window appears 110
Double click the unit when the rcm kvm over ip switc 110
Note the default username is administrator and the default password is 110
Password 110
Provide a valid username and password and click ok to continue 110
At this time there are two active buttons and are described in the table below 111
Click switch to remote view to access the remote server 111
Refer to the win java client control panel on page 97 for information about the remote access interface 111
The java client ap 112
Chapter 7 113
The win java client control panel 113
The windows client viewer 113
Control panel functions 114
The control panel functions are described in the table below 114
Hotkeys 117
Macros 117
An explanation of the hotkey actions is given in the table below 118
To reset all the hotkeys to their default values click reset 118
User macros 119
System macros 123
Note 1 information about the search function is given on page 106 125
Once the system macros have been created you can choose to run any one of them upon logging out of the rcm kvm over ip switch see customization page 83 for details 125
Systems macros are stored on the rcm kvm over ip switch therefore macro names may not exceed 64 english alphanumeric character and hotkey combinations may not exceed 256 bytes each key usually takes 3 5 bytes 125
The adjustment options are as follows 125
The video settings dialog box allows you to adjust the placement and picture quality of the remote screen display on your monitor 125
Video settings 125
For gamma level there are ten preset and four user defined levels to choose from click the drop down menu and choose the most suitable one 126
For greater control and if it is necessary to correct the gamma level for the remote video display use the gamma function of the advanced video settings by clicking the advanced button 126
Gamma adjustment 126
The additional options in the advanced screen are as follows 126
Click cancel to abandon your changes and close the dialog box 127
Click ok to save your changes and close the dialog box 127
Note for best results change the gamma while viewing a remote computer 127
The button bar 128
The buttons on the button bar are toggles their actions are described in the table below 128
The message board 128
To alleviate the possibility of access conflicts resulting from multiple user logins the rcm kvm over ip switch provides a message board that allows users to communicate with each other 128
Compose panel 129
Message display panel 129
User list panel 129
Virtual media 130
Virtual media icons 130
Virtual media redirection 130
Smart card reader 133
Zoom scale window size 133
The on screen keyboard 134
Mouse pointer type 135
Automatic mouse synchronization dynasync 136
Manual mouse synchronization 136
Mouse dynasync mode 136
Mac and linux considerations 137
Open gui configuration 138
Clicking the customize control panel icon brings up a dialog box that allows you to configure the items that appear on the control panel as well as its graphical settings 139
Control panel configuration 139
The dialog box is organized into five main sections as described in the table below 139
Functions 141
The osd hotkey is not supported for web client see user preferences page 85 141
The web client control panel 141
The web client control panel is a simpler version of the winclient control panel as below 141
Clicking this icon to bring up the web client video settings 142
The options are described in the table below 142
Web client video settings 142
Click this icon to bring up the on screen english keyboard 143
Kvm on the ne 143
Offer a number of mouse pointer options when working in the remote display click this icon to select from the available choices 143
Web client mouse pointer type 143
Web client on screen keyboard 143
Virtual media 144
Adding virtual media via internet explorer 145
Web client mouse sync mode 145
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Chapter 8 147
Local access 147
Local console 147
Local osd 149
Laptop usb console luc 150
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Chapter 9 153
The log file 153
The log file screen 153
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Chapter 10 155
Installation 155
Starting up 155
The log server 155
The menu bar 156
A description of the fields is given in the table below 157
Configure 157
Fill in or modify the fields then click ok to finish 157
The configure menu contains three items add edit and delete they are used to add new device units to the rcm kvm over ip switch list edit the information for units already on the list or delete device units from the list 157
To add a rcm kvm over ip switch to the list click add 157
To edit or delete a listed rcm kvm over ip switch first select the one you want in the list window then open this menu and click edit or delete 157
When you choose add or edit a dialog box similar to the one below appears 157
A description of the items is given in the table below 158
Events 158
Search 158
Search allows you to search for events containing specific words or strings when you access this function a screen similar to the one below appears 158
The events menu has two items search and maintenance 158
Key in the number of seconds then click ok to finish 159
Maintenance 159
Network retry allows you to set the number of seconds that the log server should wait before attempting to connect if the previous attempt to connect failed when you click this item a dialog box similar to the one below appears 159
Options 159
This function allows the administrator to perform manual maintenance of the database such as erasing specified records before the expiration time that was set with the limit setting of the edit function see page 141 159
Overview 160
The log server main screen 160
Panel showing logs of the selected units 161
The list panel 161
The list panel contains six fields 161
The lower panel displays tick information for the currently selected rcm kvm over ip switch note that if the installation contains more than one switch even though a switch is not currently selected if its recording checkbox is checked the log server records its tick information and keeps it in its database 161
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Appendix 163
General 163
Safety instructions 163
Rack mounting 165
International 166
North america 166
Technical support 166
Ip address determination 167
Ip installer 167
Browser 168
Ap windows client 169
Link local ipv6 address 170
Ipv6 stateless autoconfiguration 171
Port forwarding 172
Keyboard emulation 173
Note when using key combinations press and release the first key ctrl 173
Pc compatible 101 104 key keyboards can emulate the functions of the sun and mac keyboards the emulation mappings are listed in the table below 173
Then press and release the activation key 173
Pin assignment for the cpu com rs 232 dte port is given in the table below 174
Pin assignment for the local console com rs 232 dce port is given in the table below 174
Rj 45 female 174
Rj 45 to db 9 cable pinout 174
Serial port pin assignment 174
Overview 175
Trusted certificates 175
Installing the certificate 176
Certificate trusted 177
Mismatch considerations 177
Examples 179
Importing the files 179
Self signed private certificates 179
General operation 180
Troubleshooting 180
Windows 182
For mouse synchronization problems see macros page 101 mouse dynasync mode page 120 and sun linux page 171 for other problems see the table below 183
Sun systems 184
These solutions work for most common sun vga cards if using them fails 184
To resolve the problem consult the sun vga card s manual 184
Mac systems 185
The log server 185
Additional mouse synchronization procedures 186
Windows 186
Sun linux 187
Java applet viewer java client ap 188
Virtual media support 188
Winclient activex viewer winclient ap 188
Administrator login failure 189
Rcmvga101 190
Specifications 190
Rcmdvi101 191
Rcmdp101u 192
Rcmhd101u 194
Aten standard warranty policy 196

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