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Aten RCMDP101U [21/196] Virtual remote desktop
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Chapter 1. Introduction
5
Virtual Remote Desktop
Windows Client — remote desktop application on Windows PC for real-
time operation of the server / PC connected.
Java Client — remote desktop application on non-Windows PC for real-
time operation of the server / PC connected.
Web Client — browser-based remote desktop application, utilizing HTML
5, on any PC for real-time operation of the server / PC connected.
Note: 1. For Web Client’s HTML-5 features to be fully supported, it is
recommended to use IE, Firefox, Chrome, Opera, Edge, or Safari.
2. For optimal performance of Web Client’s HTML-5 features,
make sure your browser and CN9000/CN9600/CN9950’s
firmware is of the latest version.
Video quality and video tolerance can be adjusted to optimize data transfer
speed; monochrome color depth, threshold and noise settings can be
adjusted for compression of the data bandwidth in low bandwidth
situations
Full-screen video display or scalable video display
Message Board for communication among remote users
On-screen keyboard with multilanguage support
Mouse DynaSync
TM
— automatically synchronizes the local and remote
mouse movements
Supports Exit Macros
BIOS-level access
Содержание
- Rcmdp101u rcmdvi101 rcmvga101 rcmhd101u 1
- Compliance statements 2
- Online registration 4
- Telephone support 4
- User information 4
- User notice 4
- For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers 5
- Product information 5
- Package contents 6
- Rcmdp101u 6
- Rcmdvi101 6
- Rcmvga101 6
- Rcmhd101u 7
- Contents 8
- Hardware setup 8
- Introduction 8
- Api functions 9
- Browser login 9
- Configuration 9
- Accessing remote server 10
- Local access 11
- The log file 11
- The log server 11
- The windows client viewer 11
- Appendix 12
- About this manual 14
- Appendix provides specifications and other technical information regarding the rcm kvm over ip switch 15
- Chapter 10 the log server explains how to install and configure the log server 15
- Conventions 15
- Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or connected devices 15
- The product may be updated with features and function added improved or removed since the release of this manual for an up to date user manual visit http www aten com global en 15
- This manual uses the following conventions 15
- This page intentionally left blank 16
- Chapter 1 17
- Introduction 17
- Overview 17
- Features and benefits 18
- Hardware 18
- Management 19
- Advanced security 20
- Easy to use interface 20
- Virtual media 20
- Virtual remote desktop 21
- Note the above table lists the device s supported video resolutions by default for further supporting of other resolutions please contact your dealer 22
- Rcm kvm over ip switch user manual 22
- Resolutions 22
- Supported video resolutions 22
- Cables 23
- Remote user computers 23
- Servers 23
- System requirements 23
- Cat 5e 6 or higher ethernet cable s not provided with this package should be used to connect the rcm kvm over ip switch to the lan wan or internet 24
- Note for linux systems linux kernel must be 2 or later to support usb 2 24
- Operating systems 24
- Supported operating systems for remote user computers that log into the rcm kvm over ip switch include windows 2000 or above and other systems capable of running sun s java runtime environment jre 6 update 3 or later linux mac sun etc 24
- Supported operating systems for servers that connect to the rcm kvm over ip switch are shown in the table below 24
- To purchase additional cable sets contact your dealer 24
- Browsers 25
- Note see mac systems page 169 for further information regarding safari 25
- Supported browsers for users that log into the rcm kvm over ip switch include the following 25
- Components 26
- Rcmvga101 front view 26
- Rcmvga101 rear view 27
- Rcmvga101 rcmdp101u rcmhd101u side view 28
- Rcmdp101u front view 29
- Rcmdp101u rear view 30
- Rcmdvi101 front view 31
- Rcmdvi101 rear view 32
- 2 3 4 6 7 8 5 33
- Rcmhd101u front view 33
- 2 3 4 5 34
- Rcmhd101u rear view 34
- Attaching the bracket 35
- Chapter 2 35
- Hardware setup 35
- Mounting 35
- Rack mount 36
- Wall mount 37
- Installation 38
- Rcmvga101 39
- Rcmdvi101 40
- Rcmdp101u 41
- Rcmhd101u 42
- Dce and dte ports 43
- Multiview setup 44
- Rcmvga101 44
- Chapter 2 hardware setup 45
- Rcmdvi101 45
- Usb type a to usb type b cable 45
- Rcm kvm over ip switch user manual 46
- Rcmdp101u 46
- Chapter 2 hardware setup 47
- Rcmhd101u 47
- Multiview configuration 48
- Enabling the dual client mode 49
- From the terminal section of your master rcm kvm over ip switch unit execute enabledualclient specify a following key and then press enter please refer to the table below for the supported keys and their functions you should see feedback dual client mode 2 is enabled as an example to indicate the dual client mode 2 has been enabled 49
- This page intentionally left blank 50
- Api functions 51
- Chapter 3 51
- Overview 51
- Starting an api session 51
- Access management 52
- Checking access control box pushbutton 52
- Local console access 52
- Remote port access 52
- Remote monitoring 53
- The following sequence of functions are used for capturing the image of the rcm device for remote monitoring 53
- Type the following to check if there are any new updates changes to the image since the last time interval 53
- Type the following to get the buffer size of the image captured 53
- Type the following to get the data of the image captured 53
- Type the following to set the parameters for capturing images from the rcm device including its quality width height and time interval 53
- Ocr functions 54
- Other api functions 54
- Read text 54
- Remote access 54
- Sample image compare 54
- Set mouse mode 54
- Error description search 55
- For a complete list of the rcm api functions please contact your local dealer 55
- Get remote session info 55
- Kill remote port sessions 55
- Kill sessions by user account 55
- Sets denied access prompt message 55
- This page intentionally left blank 56
- Browser login 57
- Chapter 4 57
- Logging in 57
- Main screen 59
- This page intentionally left blank 60
- Chapter 5 61
- Configuration 61
- Introduction 61
- Basic setting 62
- User information 62
- User management 62
- Permissions 63
- Account policy 64
- Sessions 65
- Maintenance 66
- Upgrade main firmware 66
- Update display information 67
- Backup restore 68
- Terminal 70
- Advanced setting 71
- Device information 71
- General 71
- Network 73
- The network screen is used to specify the rcm kvm over ip switch s network environment 73
- Ip installer 74
- Service ports 74
- Ipv4 settings 75
- Redundant nic 75
- Ipv6 settings 76
- Network transfer rate 76
- Event destination 77
- Authentication 80
- Login failures 83
- Security 83
- Filter 84
- Encryption 86
- Security level 86
- Private certificate 87
- Working mode 87
- After filling in the form all fields are required click create 89
- Certificate signing request 89
- Chapter 5 configuration 89
- Click create csr the following dialog box appears 89
- Fill in the form with entries that are valid for your site according to the example information in the following table 89
- Information example 89
- The certificate signing request csr section provides an automated way of obtaining and installing a ca signed ssl server certificate 89
- To perform this operation do the following 89
- Console management 91
- Serial console 95
- Date time 97
- Time zone 97
- Date time 98
- Network time 98
- Customization 99
- Usb io settings 99
- Exit macro 100
- Multiuser mode 100
- Preferences 101
- User preferences 101
- Remote console 103
- Remote console preview 103
- Telnet viewer 103
- Download 104
- Viewer 105
- Logout 106
- Accessing remote server 107
- Chapter 6 107
- Introduction 107
- Web windows and java client viewer 108
- Download 109
- Starting up 109
- The windows client ap 109
- After you have successfully logged in the connection screen reappears 110
- Connected to the unit a login window appears 110
- Double click the unit when the rcm kvm over ip switc 110
- Note the default username is administrator and the default password is 110
- Password 110
- Provide a valid username and password and click ok to continue 110
- At this time there are two active buttons and are described in the table below 111
- Click switch to remote view to access the remote server 111
- Refer to the win java client control panel on page 97 for information about the remote access interface 111
- The java client ap 112
- Chapter 7 113
- The win java client control panel 113
- The windows client viewer 113
- Control panel functions 114
- The control panel functions are described in the table below 114
- Hotkeys 117
- Macros 117
- An explanation of the hotkey actions is given in the table below 118
- To reset all the hotkeys to their default values click reset 118
- User macros 119
- System macros 123
- Note 1 information about the search function is given on page 106 125
- Once the system macros have been created you can choose to run any one of them upon logging out of the rcm kvm over ip switch see customization page 83 for details 125
- Systems macros are stored on the rcm kvm over ip switch therefore macro names may not exceed 64 english alphanumeric character and hotkey combinations may not exceed 256 bytes each key usually takes 3 5 bytes 125
- The adjustment options are as follows 125
- The video settings dialog box allows you to adjust the placement and picture quality of the remote screen display on your monitor 125
- Video settings 125
- For gamma level there are ten preset and four user defined levels to choose from click the drop down menu and choose the most suitable one 126
- For greater control and if it is necessary to correct the gamma level for the remote video display use the gamma function of the advanced video settings by clicking the advanced button 126
- Gamma adjustment 126
- The additional options in the advanced screen are as follows 126
- Click cancel to abandon your changes and close the dialog box 127
- Click ok to save your changes and close the dialog box 127
- Note for best results change the gamma while viewing a remote computer 127
- The button bar 128
- The buttons on the button bar are toggles their actions are described in the table below 128
- The message board 128
- To alleviate the possibility of access conflicts resulting from multiple user logins the rcm kvm over ip switch provides a message board that allows users to communicate with each other 128
- Compose panel 129
- Message display panel 129
- User list panel 129
- Virtual media 130
- Virtual media icons 130
- Virtual media redirection 130
- Smart card reader 133
- Zoom scale window size 133
- The on screen keyboard 134
- Mouse pointer type 135
- Automatic mouse synchronization dynasync 136
- Manual mouse synchronization 136
- Mouse dynasync mode 136
- Mac and linux considerations 137
- Open gui configuration 138
- Clicking the customize control panel icon brings up a dialog box that allows you to configure the items that appear on the control panel as well as its graphical settings 139
- Control panel configuration 139
- The dialog box is organized into five main sections as described in the table below 139
- Functions 141
- The osd hotkey is not supported for web client see user preferences page 85 141
- The web client control panel 141
- The web client control panel is a simpler version of the winclient control panel as below 141
- Clicking this icon to bring up the web client video settings 142
- The options are described in the table below 142
- Web client video settings 142
- Click this icon to bring up the on screen english keyboard 143
- Kvm on the ne 143
- Offer a number of mouse pointer options when working in the remote display click this icon to select from the available choices 143
- Web client mouse pointer type 143
- Web client on screen keyboard 143
- Virtual media 144
- Adding virtual media via internet explorer 145
- Web client mouse sync mode 145
- This page intentionally left blank 146
- Chapter 8 147
- Local access 147
- Local console 147
- Local osd 149
- Laptop usb console luc 150
- This page intentionally left blank 152
- Chapter 9 153
- The log file 153
- The log file screen 153
- This page intentionally left blank 154
- Chapter 10 155
- Installation 155
- Starting up 155
- The log server 155
- The menu bar 156
- A description of the fields is given in the table below 157
- Configure 157
- Fill in or modify the fields then click ok to finish 157
- The configure menu contains three items add edit and delete they are used to add new device units to the rcm kvm over ip switch list edit the information for units already on the list or delete device units from the list 157
- To add a rcm kvm over ip switch to the list click add 157
- To edit or delete a listed rcm kvm over ip switch first select the one you want in the list window then open this menu and click edit or delete 157
- When you choose add or edit a dialog box similar to the one below appears 157
- A description of the items is given in the table below 158
- Events 158
- Search 158
- Search allows you to search for events containing specific words or strings when you access this function a screen similar to the one below appears 158
- The events menu has two items search and maintenance 158
- Key in the number of seconds then click ok to finish 159
- Maintenance 159
- Network retry allows you to set the number of seconds that the log server should wait before attempting to connect if the previous attempt to connect failed when you click this item a dialog box similar to the one below appears 159
- Options 159
- This function allows the administrator to perform manual maintenance of the database such as erasing specified records before the expiration time that was set with the limit setting of the edit function see page 141 159
- Overview 160
- The log server main screen 160
- Panel showing logs of the selected units 161
- The list panel 161
- The list panel contains six fields 161
- The lower panel displays tick information for the currently selected rcm kvm over ip switch note that if the installation contains more than one switch even though a switch is not currently selected if its recording checkbox is checked the log server records its tick information and keeps it in its database 161
- This page intentionally left blank 162
- Appendix 163
- General 163
- Safety instructions 163
- Rack mounting 165
- International 166
- North america 166
- Technical support 166
- Ip address determination 167
- Ip installer 167
- Browser 168
- Ap windows client 169
- Link local ipv6 address 170
- Ipv6 stateless autoconfiguration 171
- Port forwarding 172
- Keyboard emulation 173
- Note when using key combinations press and release the first key ctrl 173
- Pc compatible 101 104 key keyboards can emulate the functions of the sun and mac keyboards the emulation mappings are listed in the table below 173
- Then press and release the activation key 173
- Pin assignment for the cpu com rs 232 dte port is given in the table below 174
- Pin assignment for the local console com rs 232 dce port is given in the table below 174
- Rj 45 female 174
- Rj 45 to db 9 cable pinout 174
- Serial port pin assignment 174
- Overview 175
- Trusted certificates 175
- Installing the certificate 176
- Certificate trusted 177
- Mismatch considerations 177
- Examples 179
- Importing the files 179
- Self signed private certificates 179
- General operation 180
- Troubleshooting 180
- Windows 182
- For mouse synchronization problems see macros page 101 mouse dynasync mode page 120 and sun linux page 171 for other problems see the table below 183
- Sun systems 184
- These solutions work for most common sun vga cards if using them fails 184
- To resolve the problem consult the sun vga card s manual 184
- Mac systems 185
- The log server 185
- Additional mouse synchronization procedures 186
- Windows 186
- Sun linux 187
- Java applet viewer java client ap 188
- Virtual media support 188
- Winclient activex viewer winclient ap 188
- Administrator login failure 189
- Rcmvga101 190
- Specifications 190
- Rcmdvi101 191
- Rcmdp101u 192
- Rcmhd101u 194
- Aten standard warranty policy 196
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