Zyxel VES-1624FT-55A [278/312] If you forget your password you will need to use the console port to reload the factory default configuration file see section 53 5 on page 280

Zyxel VES-1624FT-55A [278/312] If you forget your password you will need to use the console port to reload the factory default configuration file see section 53 5 on page 280
Chapter 53 Troubleshooting
VES-1624FT-55A User’s Guide
278
53.8 Local Server
The computer behind a DSL modem or router cannot access a local server connected to the IP
DSLAM.
53.9 Data Rate
The SYNC-rate is not the same as the configured rate.
53.10 Configured Settings
The configured settings do not take effect.
53.11 Password
If you forget your password, you will need to use the console port to reload the factory-default
configuration file (see Section 53.15 on page 280).
Table 125 Troubleshooting a Local Server
STEPS CORRECTIVE ACTION
1See Section 53.6 on page 277 to make sure that the subscriber is able to transmit to the
IP DSLAM.
2 Make sure the computer behind the DSL device has the correct gateway IP address
configured.
3 Check the VLAN configuration (see Chapter 19 on page 133).
4 Check the cable and connections between the IP DSLAM and the local server.
5 Try to access another local server.
If data can be transmitted to a different local server, the local server that could not be
accessed may have a problem.
Table 126 Troubleshooting the SYNC-rate
STEPS CORRECTIVE ACTION
1 Connect the VDSL modem or router directly to the VDSL port using a different telephone
wire.
2 If the rates match, the quality of the telephone wiring that connects the subscriber to the
VDSL port may be limiting the speed to a certain rate.
If they do not match when a good wire is used, contact the distributor.
Table 127 Troubleshooting the IP DSLAM’s Configured Settings
CORRECTIVE ACTION
Use the “config save” command after you finish configuring to save the IP DSLAM’s settings.

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