![Netgear WNR3500L [98/114] Troubleshooting pppoe](/img/pdf.png)
Netgear WNR3500L [98/114] Troubleshooting pppoe
![Netgear WNR3500L [98/114] Troubleshooting pppoe](/views2/1205514/page98/bg62.png)
Troubleshooting
98
N300 Wireless Gigabit Router WNR3500Lv2
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
• Y
our Internet service provider (ISP) might require a login program.
Ask your ISP whether they require
PPP over Ethernet (PPPoE) or some other type of
login.
• If
your ISP requires a login, the login name and password might be set incorrectly.
• Y
our ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Internet
Setup scre
en.
• Y
our ISP allows only one Ethernet MAC address to connect to Internet and might check
for your computer’s MAC address. In this case, do one of the following:
- Inform yo
ur ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
- Config
ure your router to clone your computer’s MAC address.
If your router can obtain an IP address, but your computer is unable to load any web pages
from the In
ternet:
• Y
our computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addre
sses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the router’s
configuration, reboot your computer, and verify the DNS address.You can configure your
computer manually with DNS addresses, as explained in your operating system
documentation.
• Y
our computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP
, reboot the computer,
and verify the gateway address.
• Y
ou might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no
lon
ger need to run that software after installing your router. You might need to go to
Internet Explorer and select Tools > Internet Options, click the Connections tab, and
select Never dial a connection.
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Log in to the ro
uter.
2. Select Maintenance
> Router Status.
3. Click Connecti
on Status. If all of the steps indicate OK, then your PPPoE connection is
up and working.
Содержание
- N300 wireless gigabit router wnr3500lv2 1
- User manual 1
- N300 wireless gigabit router wnr3500lv2 2
- Statement of conditions 2
- Technical support 2
- Trademarks 2
- Chapter 1 hardware setup 3
- Chapter 2 getting started with netgear genie 3
- Chapter 3 genie basic settings 3
- Contents 3
- Chapter 4 genie advanced home 4
- Chapter 5 usb storage 4
- Chapter 6 security 4
- Chapter 7 administration 4
- Chapter 8 advanced settings 5
- Chapter 9 troubleshooting 5
- Getting to know your router 7
- Hardware setup 7
- Hardware features 8
- Unpack your router 8
- Figure 2 front panel 9
- Front panel 9
- Hardware setup 9
- N300 wireless gigabit router wnr3500lv2 9
- Table 1 front panel led descriptions 9
- The router front panel has the status leds and icons shown in the figure 9
- Back panel 10
- Restore factory settings button press and hold this button for about 5 seconds to reset the router to its factory default settings 10
- See factory settings on page 103 for information about restoring factory settings 10
- The back panel has the connections shown in the following figure 10
- The label on the bottom of the router shows the restore settings button wps pin login information mac address and serial number 10
- Position your router 11
- Prepare the router 11
- Cable your router 13
- Verify the cabling 14
- Connecting to the router 15
- Getting started with netgear genie 15
- Gather isp information 16
- Router setup preparation 16
- Types of logins and access 16
- Use standard tcp ip properties for dhcp 16
- Wireless devices and security settings 16
- Netgear genie setup 17
- Use netgear genie after installation 17
- Upgrade router firmware 18
- Router dashboard basic home screen 19
- Add wireless devices or computers to your network 20
- Manual method 20
- Wi fi protected setup wps method 20
- Genie basic settings 21
- Your internet connection and network 21
- Internet setup 22
- Internet setup screen fields 22
- Attached devices 24
- Parental controls 25
- Readyshare usb storage 25
- Basic wireless settings 26
- Wireless network 27
- Wireless settings screen fields 27
- Change wpa security option and passphrase 28
- Security options settings 28
- Guest networks 29
- Guest network wireless security options 30
- Genie advanced home 31
- Specifying custom settings 31
- Setup wizard 32
- Wps wizard 33
- Setup menu 34
- Wan setup 35
- Change the mtu size 36
- Default dmz server 36
- Lan setup 38
- Address reservation 39
- Lan setup screen settings 39
- Lan tcp ip setup 39
- Use router as a dhcp server 39
- Use the router as a dhcp server 39
- Address reservation 40
- Enable wmm qos for wireless multimedia applications 41
- Quality of service qos setup 41
- Set up qos for internet access 41
- Qos for applications and online gaming 42
- Qos for a router lan port 43
- Qos for a mac address 44
- Editing or deleting an existing qos policy 45
- Accessing and configuring a usb storage drive 46
- Usb storage 46
- Readyshare access 47
- Usb drive requirements 47
- File sharing scenarios 48
- Sharing photos 48
- Storing files in a central location for printing 48
- Basic settings 49
- Sharing large files over the internet 49
- Add or edit a network folder 50
- Usb storage advanced settings 51
- Available network folders 52
- Safely remove a usb drive 52
- Specify approved usb devices 52
- Access the router s usb drive remotely using ftp 54
- Connect to the usb drive from a remote computer 54
- Keeping unwanted content out of your network 55
- Security 55
- Keyword blocking of http traffic 56
- Block services port filtering 57
- Schedule blocking 58
- Security event email notifications 59
- Administration 61
- Managing your network 61
- Upgrade the router firmware 62
- Internet provider wan setup 63
- Router information 63
- View router status 63
- Statistics button 64
- Connection status button 65
- Wireless settings 65
- Guest network 66
- View logs of web access or attempted web access 66
- Manage the configuration file 67
- Back up settings 68
- Restore configuration settings 68
- Password recovery 69
- Set password 69
- Advanced settings 70
- Advanced wireless settings 71
- Wireless repeating function wds 72
- Wireless repeating function 73
- Set up the base station 74
- Port forwarding and triggering 75
- Set up a repeater unit 75
- Remote computer access basics 76
- Port triggering to open incoming ports 77
- Port forwarding to permit external host communications 78
- How port forwarding differs from port triggering 79
- Set up port forwarding to local servers 79
- Add a custom service 80
- Application example making a local web server public 81
- Editing or deleting a port forwarding entry 81
- Set up port triggering 82
- Dynamic dns 84
- Static routes 86
- Remote management 88
- Universal plug and play 89
- Usb settings 89
- Traffic meter 91
- Troubleshooting 93
- Check ethernet cable connections 94
- Network settings 94
- Quick tips 94
- Sequence to restart your network 94
- Wireless settings 94
- Leds never turn off 95
- Power led is off or blinking 95
- Power led stays amber 95
- Troubleshooting with the leds 95
- Cannot log in to the router 96
- Internet or ethernet port leds are off 96
- The push n connect wps button blinks amber 96
- Wireless led is off 96
- Cannot access the internet 97
- Troubleshooting pppoe 98
- Changes not saved 99
- Troubleshooting internet browsing 99
- Test the lan path to your router 100
- Troubleshoot your network using the ping utility 100
- Wireless connectivity 100
- Wireless signal strength 100
- Test the path from your computer to a remote device 101
- A supplemental information 103
- Factory settings 103
- Supplemental information 103
- N300 wireless gigabit router wnr3500lv2 104
- Supplemental information 104
- Table 4 factory default settings continued 104
- N300 wireless gigabit router wnr3500lv2 105
- Supplemental information 105
- Table 5 wnr3500lv2 router specifications 105
- Technical specifications 105
- B notification of compliance 106
- Europe eu declaration of conformity 106
- Netgear wireless routers gateways aps 106
- Notification of compliance 106
- Regulatory compliance information 106
- N300 wireless gigabit router wnr3500lv2 107
- Notification of compliance 107
- Fcc declaration of conformity 108
- Fcc guidelines for human exposure 108
- Fcc information to user 108
- Fcc radio frequency interference warnings instructions 108
- Fcc requirements for operation in the united states 108
- N300 wireless gigabit router wnr3500lv2 108
- Notification of compliance 108
- Canadian department of communications radio interference regulations 109
- Caution 109
- Fcc caution 109
- Gpl license agreement 109
- Important note radiation exposure statement 109
- Industry canada 109
- N300 wireless gigabit router wnr3500lv2 109
- Note importante déclaration d exposition aux radiations 109
- Notification of compliance 109
- Interference reduction table 110
- N300 wireless gigabit router wnr3500lv2 110
- Notification of compliance 110
- N300 wireless gigabit router wnr3500lv2 112
- N300 wireless gigabit router wnr3500lv2 113
- N300 wireless gigabit router wnr3500lv2 114
Похожие устройства
- Netgear WNDR3400 Инструкция по эксплуатации
- Netgear DGND3300 Инструкция по эксплуатации
- Netgear WNR1000 Инструкция по эксплуатации
- Netgear DGN3500 Инструкция по эксплуатации
- Netgear DGN2200 Инструкция по эксплуатации
- Nec V230X Инструкция по эксплуатации
- Nec M230X Инструкция по эксплуатации
- Nec V260X Инструкция по эксплуатации
- Nec PA550W Инструкция по эксплуатации
- Nec U250X Инструкция по эксплуатации
- Nec U300X Инструкция по эксплуатации
- Nec M420X Инструкция по эксплуатации
- Nec PA600X Инструкция по эксплуатации
- Nec V260 Инструкция по эксплуатации
- Nec M300XS Инструкция по эксплуатации
- Nec P420X Инструкция по эксплуатации
- Nec M350XS Инструкция по эксплуатации
- Nec U310W Инструкция по эксплуатации
- Nec M350X Инструкция по эксплуатации
- Nec M260WS Инструкция по эксплуатации