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Aten KN8164V [263/307] Troubleshooting
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Appendix
245
Troubleshooting
General Operation
Problem Resolution
I am confused about which
equipment the terms Local and
Remote refer to.
See Terminology, page xvii for details
Erratic Operation
The KVM over IP switch needs to be started before
any cascaded switches.
1. Make sure to power it on before powering on the
switch.
2. If the cascaded switch was started before the
KVM over IP switch, reset or restart the
cascaded switch.
Press and release the Reset switch (see Reset
Switch, page 12).
I have been given an account
but I am unable to log in.
1. Make sure that you have correctly specified your
Username and Password.
2. Make sure that the administrator has given you
the necessary permission to access the switch.
3. Ask your administrator to see if the switch is
under CC management. If it is, he will have to
resolve the situation either by disabling CC
management on the switch (see page 164), or by
deselecting it on the CC server (see the CC User
Manual for details).
I can’t access the switch, even
though I have specified the IP
address and port number
correctly.
If the switch is behind a router, the router’s Port
Forwarding (also referred to as Virtual Server)
feature must be configured. See Port Forwarding,
page 260, for details.
When logging in from a browser,
the following message appears:
404 Object Not Found.
If a login string has been set, make sure to include
the forward slash and correct login string when you
specify the KVM over IP switch’s IP address.
(See Login String, page 179.)
Sudden loss of network
connection.
Close your connection to the KVM over IP switch.
Wait approximately 30 seconds, and log in again.
No remote server video display
on the client computer.
Check that your KVM Adapter Cable’s firmware
version is the same as the version stored in the
switch’s Main firmware. See Upgrade Adapters,
page 200 for details
Set the remote server resolution to 1280 x 1024 or
less.
Содержание
- Kn2116va kn4116va kn2132va kn4132va kn8132v kn4164v kn8164v user manual 1
- Emc information 2
- Sj t 11364 2006 3
- The following contains information that relates to china 3
- This product is rohs compliant 3
- Be sure to register your product at our online support center 4
- For telephone support call this number 4
- Online registration 4
- Telephone support 4
- User information 4
- Batterie avis de sécurité 5
- Battery safety notice 5
- Il existe un risque d explosion si la batterie est remplacée par un incorrect tapez jeter les piles usagées selon la pertinente instructions 5
- There is a risk of explosion if the battery is replaced with an incorrect type dispose of used batteries according to the relevant instructions 5
- User notice 5
- Package contents 6
- Chapter 1 7
- Chapter 2 7
- Contents 7
- Hardware setup 7
- Introduction 7
- Chapter 3 8
- Chapter 4 8
- Chapter 5 8
- Logging in 8
- Super administrator setup 8
- The user interface 8
- Chapter 6 9
- Port access 9
- Chapter 7 10
- Chapter 8 10
- Device management 10
- User management 10
- Chapter 9 11
- Chapter 10 12
- Chapter 11 12
- Chapter 12 12
- Chapter 13 12
- Download 12
- Maintenance 12
- Port operation 12
- The log server 12
- Appendix 13
- About this manual 15
- Overview 15
- An appendix at the end of the manual provides technical and troubleshooting information 16
- Chapter 13 the log server explains how to install and configure the log server 16
- Conventions 16
- This manual uses the following conventions 16
- Product information 17
- Terminology 17
- This page intentionally left blank 18
- Chapter 1 19
- Each bus permits a separate user session so that up to 3 1 local 2 remote 5 1 local 4 remote or 9 1 local 8 remote concurrent independent connections to the attached servers can take place the diagram on the next page shows how the kn8164v switch can be connected and accessed locally and remotely 19
- Introduction 19
- Overview 19
- The kn2116va kn4116va kn2132va kn4132va kn8132v kn4164v kn8164v switches are ip based kvm control units that allow both local and remote operators to monitor and access multiple servers from a single console the kn8 series series can control up to 16 32 64 servers and by cascading compatible kvm switches as many as 512 servers can be controlled on a complete two stage installation the kn8 series of kvm over ip switches provide superior video quality with resolutions up to 1920 x 1200 faster virtual media transmission speeds for accessing usb drives and support of ips 140 2 level 1 security standards 19
- The kn8 series of switches are differentiated according to the number of buses they support and the number of kvm ports they provide as shown below 19
- Features 23
- Hardware 23
- Management 23
- Advanced security 24
- Easy to use interface 24
- Kn8 v series exclusive 25
- Virtual media 25
- Virtual remote desktop 25
- Remote user computers 26
- Servers 26
- System requirements 26
- Cat 5e or higher cable is required to connect the kvm over ip switch to the kvm adapter cables see page 27 27
- Kvm adapter cables 27
- May have to upgrade the adapter s firmware see page 200 27
- Note if you use adapter cables purchased prior to your switch purchase you 27
- The following kvm adapter cables are required for use with the kvm over ip switch 27
- Browsers 28
- Operating systems 28
- See mac systems page 252 for further information 28
- Supported browsers for users that log into the kvm over ip switch include the following 28
- Supported operating systems for remote user computers include windows 2000 and higher and those capable of running the java runtime environment jre 6 update 3 or higher linux mac sun etc 28
- Supported operating systems for the servers connected to the switch s ports are shown in the table below 28
- 8 5 7 4 29
- Chapter 1 introduction 29
- Components 29
- Kn2116va kn4116va front view 29
- Kn2132va kn4132va kn8132v front view 29
- Kn4164v kn8164v front view 29
- Kn2116va kn4116va rear view 32
- Kn2132va kn4132va kn8132v rear view 32
- Kn4164v kn8164v rear view 32
- Kvm over ip switch user manual 32
- This page intentionally left blank 34
- Before you begin 35
- Chapter 2 35
- Hardware setup 35
- Overview 35
- Stacking 36
- Stacking and rack mounting 36
- Kn2116va kn4116va kn2132va kn4132va kn8132v rack mounting 37
- Kn4164v kn8164v rack mounting 41
- Single stage installation 45
- Chapter 2 hardware setup 47
- Note the diagram above shows an installation with the kn8132v installing other kn8 series switches is same as the kn8132v and only differs in that it provides additional kvm ports 47
- Single stage installation diagram 47
- Adapter cable connection diagram 48
- Kvm over ip switch user manual 48
- Adapter cable connection diagram cont 49
- Chapter 2 hardware setup 49
- Two stage installation 50
- Two stage installation diagram 51
- Pdu installation 52
- Hot plugging 54
- The adapter id function 54
- Powering off and restarting 55
- Port id numbering 56
- Port selection 56
- Chapter 3 57
- First time setup 57
- Overview 57
- Super administrator setup 57
- After you successfully log in the local console main page appears 58
- Network setup 59
- Changing the super administrator login 60
- Moving on 62
- Chapter 4 63
- Local console login 63
- Logging in 63
- Overview 63
- Browser login 64
- Windows client ap login 65
- A description of the connection screen is given in the following table 66
- The windows client ap connection screen 66
- Connecting windows client ap 67
- The file menu 68
- The file menu allows the operator to create save and open user created work files a work file consists of all the information specified in a client session this includes the server list and server ip list items as well as the hotkey settings 68
- The file menu consists of the following items 68
- Whenever a user runs the client program it opens with the values contained in the current work file the current work file consists of the values that were in effect the last time the program was closed 68
- Java client ap login 69
- A description of the connection screen is given in the following table 70
- The java client ap connection screen 70
- Connecting java client ap 71
- This page intentionally left blank 72
- Chapter 5 73
- Overview 73
- The user interface 73
- The web browser main page 73
- Manufacturing number 74
- Page components 74
- The mfg number manufacturing number is an internal serial number used by aten s factory and technical support staff to identify products this number does not affect products warranty if your product requires after sales services you may provide the mfg number to aten s sales or technical support staff to identify the product and model number 74
- The web page screen components are described in the table below 74
- The number and type of icons that appear on the tab bar at the top of the page are determined by the user s type super administrator administrator user and the permissions assigned when the user s account was created the functions associated with each of the icons are explained in the table below 75
- The tab bar 75
- There are two small icons at the extreme right of the page their functions are described in the table below 75
- The ap gui main page 76
- Click this icon to close the gui main page and go to the display of the last selected port 77
- The gui can be navigated via the keyboard as shown in the table below 77
- There is an additional icon at the extreme right of the page 77
- In addition there are two small icons at the bottom right as described in the following table 78
- The local console gui main page 78
- The local console gui main page is similar to the java and windows ap gui main page 78
- The major difference is that the local console main page doesn t have a tab for download 78
- The control panel 79
- Winclient control panel 79
- The control panel functions are described in the table below 81
- Winclient control panel functions 81
- Macros 84
- An explanation of the hotkey actions is given in the table below 85
- Video settings 93
- Advanced video settings 94
- The meanings of the video adjustment options are given in the table 94
- Button bar the buttons on the button bar are toggles their actions are described in the table below 98
- The kvm over ip switch supports multiple user logins which may cause access conflicts to alleviate the problem a message board has been provided which allows users to communicate with each other 98
- The message board 98
- Virtual media 100
- The zoom icon controls the zoom factor for the remote view window settings are as follows 103
- The on screen keyboard 104
- Mouse pointer type 106
- After clicking on the pon icon a list of the power outlets associated with the connected port appears with the available options 107
- Power over the net 107
- The power over the net icon provides the ability to power on power off and reboot outlets associated with the port on the pon device see power management page 132 for details from the control panel click this icon to select from the available choices 107
- Mouse dynasync mode 108
- Clicking the control panel icon brings up a dialog box that allows you to configure the items that appear on the control panel as well as its graphical settings 110
- Control panel configuration 110
- The organization of the dialog box is described in the table below 110
- The java control panel 112
- Ap gui 113
- Browser gui 113
- Chapter 6 113
- Overview 113
- Port access 113
- The sidebar 115
- The sidebar tree structure 115
- Filter 117
- Filter allows you to control the number and type of ports that display in the sidebar as well as which ports get scanned when auto scan and array modes are invoked see scan and array above when you click filter the bottom of the panel changes to look similar to the image below 117
- The meanings of the choices are explained in the following table 117
- Note the screenshot shows an example of just one of the pop ups that can appear the items that appear in the pop up depend on whether you are logged in remotely or from a local console what your user type is and whether you selected a switch or a port 118
- Sidebar utilities 118
- The ap gui version port access connections page provides a convenient method to work with the sidebar tree when you right click an item a list with various options pops up 118
- The following table lists and explains all of the possible items that may appear 118
- Port outlet naming 119
- Device level 121
- Kvm devices and ports connections page 121
- Port level 122
- Pon devices device monitor page 124
- The main panel pon view 124
- Action buttons the actions that the buttons at the bottom of the page perform are described in the table below 125
- Outlets that are synchronized or that belong to groups have a green power outlet icon in front of their names click an outlet s green icon to display which other outlets it synchronizes with or is grouped with click the green outlet again to close the information display 125
- Pon view is the default page view all pon devices and their outlets that are connected to the switch are listed under the name column 125
- The description column displays which kvm port the outlet is associated with 125
- The main panel group view 127
- Outlet settings 128
- Blade servers connections page 129
- The blade configuration page 129
- Associating ports 130
- Unassociating ports 132
- History 133
- Favorites 134
- The page settings are explained in the following table 137
- The user preferences page allows users to set up their own individual working environments the switch stores a separate configuration record for each user profile and sets up the working configuration according to the username that was keyed into the login dialog box 137
- User preferences 137
- This item is only available with the browser version 138
- Sessions 139
- Access 140
- Device level browser gui interface 140
- Port level browser gui interface 141
- The port access settings are explained in the following table 142
- Device level ap gui interface 143
- If a switch is chosen in the sidebar the main panel looks similar to the one below 143
- The page is essentially the same as the one for the browser gui see page 122 with the exception that there are filters at the top of the columns the filters allow you to expand or limit the scope of the users and groups that are displayed as described in the following table 143
- If a port is chosen in the sidebar the main panel looks similar to the one below 144
- Port level ap gui interface 144
- The page is essentially the same as the one for the browser gui see page 123 with the exception that there are filters at the top of the columns the filters allow you to expand or limit the scope of the users and groups that are displayed as described in the following table 144
- Click the save button at the lower right corner of the page to save any changes made on the access page 145
- Saving changes 145
- Device level 146
- Port configuration 146
- Port level 147
- An explanation of the configuration fields is given in the table below 148
- When you have finished making your configuration changes click save 148
- Ap gui 155
- Browser gui 155
- Chapter 7 155
- Overview 155
- User management 155
- Adding users 157
- Click add at the bottom of the main panel the user notebook opens with the user tab selected 157
- Select users in the sidebar ap gui 157
- Select users on the menu bar browser gui 157
- The kvm over ip switch supports three types of user as shown in the table bellow 157
- To add a user and assign user permissions do the following 157
- Enter the required information in the appropriate fields a description of each of the fields is given in the table below 158
- At this point you can assign the new user to a group by selecting the groups tab the groups page is discussed on page 147 you can also assign the user s port access rights by selecting the devices tab the devices page is discussed on page 151 160
- Groups and come back to it later 160
- Note optionally you can skip this step now to add more users and create 160
- When the operation succeeded message appears click ok 160
- When your selections have been made click save 160
- Deleting user accounts 161
- Modifying user accounts 161
- Creating groups 162
- Groups 162
- Deleting groups 164
- Modifying groups 164
- Assigning users to a group from the user s notebook 165
- Users and groups 165
- Removing users from a group from the user s notebook 166
- Assigning users to a group from the group s notebook 167
- Removing users from a group from the group s notebook 168
- Assigning device permissions from the user s notebook 169
- Device assignment 169
- Filters there are five filters at the top of the columns that allow you to expand or limit the scope of the ports that are displayed in the name column as described in the following table 171
- In the confirmation popup that appears click ok 171
- Note in any of the columns you can use shift click or ctrl click to select a group of ports to configure clicking to cycle through the choices on any one of the selected ports causes all of them to cycle in unison 171
- When you have finished making your choices click save 171
- Assigning device permissions from the groups notebook 172
- Chapter 8 173
- Device information 173
- Device management 173
- Kvm devices 173
- Environment the lower panel presents information concerning the device s environment as described in the table below 174
- General the general section of the device information page displays the name of the selected device its firmware version the fpga field programmable gate array and information about its network configuration 174
- Note the ap gui version presents the same information as the browser 174
- Version scroll through the list to see the additional entries 174
- Operating mode 175
- Each of the elements on this page is described in the sections that follow 177
- Network 177
- The network page is used to specify the network environment 177
- Enable dial back as an added security feature if this function is enabled the switch disconnects the calls that dial in to it and dials back to one of the entries specified in the table below 191
- Enable dial out for the dial out function you must establish an account with an internet service provider and use a modem to dial up to your isp account an explanation of the enable dial out items is given in the table below 191
- When you have finished making your settings on this page click save 192
- Login failures for increased security the login failures section allows administrators to set policies governing what happens when a user fails to log in successfully 193
- Note if login failures is not enabled users can attempt to log in an unlimited number of times with no restrictions for security purposes we recommend that you enable this function and enable the lockout policies 193
- Security 193
- The security page is divided into 7 main panels as described in the sections that follow 193
- To set the login failures policy check the enable checkbox the default is for login failures to be enabled the meanings of the entries are explained in the table below 193
- Account policy in the account policy section system administrators can set policies governing usernames and passwords 198
- The meanings of the account policy entries are explained in the table below 198
- An explanation of the mode items is given in the table below 200
- Certificate signing request the certificate signing request csr section provides an automated way of obtaining and installing a ca signed ssl server certificate 202
- Click create csr the following dialog box appears 202
- Fill in the form with entries that are valid for your site according to the example information in the following table 202
- To perform this operation do the following 202
- Date time 204
- Configuration page 206
- Pon devices 206
- Outlet configuration 207
- Blade servers 208
- Configuration page 208
- Adding a blade server to configure a new blade server do the following 209
- Blade server setup 209
- Fill in the fields according to the information provided in the table below 209
- Select its icon in the sidebar then click add in the main panel the setup blade server dialog box comes up with the step 1 tab displayed 209
- Modifying deleting a blade server 210
- Web access 210
- Ap gui 211
- Browser gui 211
- Chapter 9 211
- Overview 211
- Filter 212
- Filter lets you narrow the log event display to ones that occurred at specific times ones containing specific words or strings or ones involving specific users when you access this function the log filter dialog box appears at the bottom of the page 212
- Log information 212
- The log file tracks a maximum of 512 events when the limit is reached the oldest events get discarded as new events come in the purpose of the buttons at the bottom of the page are described in the following table 212
- The log information page displays events that take place on the kvm over ip switch and provides a breakdown of the time the severity the user and a description of each one you can change the sort order of the display by clicking on the column headings 212
- A description of the filter items is given in the table below 213
- Log notification settings 214
- Ap gui 215
- Browser gui 215
- Chapter 10 215
- Maintenance 215
- Overview 215
- Main firmware upgrade 216
- Firmware upgrade recovery 217
- Ap gui 218
- Browser gui 218
- Upgrade adapters 218
- Upgrade adapters 219
- Adapter firmware info 220
- Display information 221
- Update adapter display info 221
- Adapter firmware upgrade recovery 222
- Backup 223
- Backup restore 223
- Restore 224
- Terminal 225
- Clear port names 226
- Reset on exit 226
- Restore default values 226
- Restore values 226
- Chapter 11 227
- Download 227
- Overview 227
- This page intentionally left blank 228
- Chapter 12 229
- Overview 229
- Port operation 229
- Connecting to a port 230
- The port toolbar 231
- The meanings of the toolbar icons are explained in the table below 232
- The toolbar icons 232
- Toolbar hotkey port switching 233
- Gui hotkey summary table 235
- Recalling the port access page 235
- Panel array mode 236
- Multiuser operation page 220 237
- Note for issues affecting multiple user operation in panel array mode see 237
- Panel array toolbar 237
- The panel array toolbar provides shortcut navigation and control of the panel array the toolbar can be dragged anywhere on the screen mousing over an icon brings up a tooltip that provides a short description of the icon s function the icon functions are described in the table below 237
- Multiuser operation 238
- The kvm over ip switch supports multiuser operation when multiple users simultaneously access the switch from client computers the rules of precedence that apply are shown in the following table 238
- Users and buses 239
- This page intentionally left blank 240
- Chapter 13 241
- Installation 241
- The log server 241
- Starting up 242
- Configure 243
- The menu bar 243
- A description of the fields is given in the table below 244
- Events 244
- Fill in or modify the fields then click ok to finish 244
- Search search allows you to search for events containing specific words or strings when you access this function a screen similar to the one below appears 244
- The events menu has two items search and maintenance 244
- A description of the items is given in the table below 245
- Maintenance this function allows the administrator to perform manual maintenance of the database such as erasing specified records before their expiration time is up 245
- Options 246
- Overview 247
- The log server main screen 247
- The event panel 248
- The list panel 248
- The list panel contains six fields 248
- The lower panel displays log events for the currently selected unit note that if there are more than one units even though they aren t currently selected if their recording checkbox is checked the log server records their log events and keeps them in its database 248
- Appendix 249
- General 249
- Safety instructions 249
- Rack mounting 251
- Consignes de sécurité 252
- Général 252
- Montage sur bâti 255
- International 256
- North america 256
- Technical support 256
- Appendix 257
- Function kn2116va kn4116va 257
- Kn2116va kn4116va 257
- Specifications 257
- Function kn2116va kn4116va 258
- Kvm over ip switch user manual 258
- Appendix 259
- Function kn2132va kn4132va 259
- Kn2132va kn4132va 259
- Function kn2132va kn4132va 260
- Kvm over ip switch user manual 260
- Appendix 261
- Function kn8132v kn4164v kn8164v 261
- Kn8132v kn4164v kn8164v 261
- Function kn8132v kn4164v kn8164v 262
- Kvm over ip switch user manual 262
- General operation 263
- Troubleshooting 263
- Mouse problems 265
- Virtual media 267
- Web browser 267
- The winclient activex viewer and the winclient ap 268
- The java applet and java client ap 269
- Mac systems 270
- Sun systems 270
- These solutions work for most common sun vga cards if using them fails 270
- To resolve the problem consult the sun vga card s manual 270
- Panel array mode 271
- Redhat systems 271
- The log server 271
- Ip address determination 274
- Ip installer 274
- The local console 274
- Browser 275
- Link local ipv6 address 276
- Ipv6 stateless autoconfiguration 277
- Port forwarding 278
- Keyboard emulation 279
- Mac keyboard 279
- Note when using key combinations press and release the first key ctrl 279
- The pc compatible 101 104 key keyboard can emulate the functions of the mac keyboard the emulation mappings are listed in the table below 279
- Then press and release the activation key 279
- Note when using key combinations press and release the first key ctrl 280
- Sun keyboard 280
- The pc compatible 101 104 key keyboard can emulate the functions of the sun keyboard when the control key ctrl is used in conjunction with other keys the corresponding functions are shown in the table below 280
- Then press and release the activation key 280
- Basic setup 281
- Ppp modem operation 281
- Connection setup example windows xp 282
- Configuration 283
- Ka7140 configuration and operation 283
- In the properties section drop down each of the lists to select the port property values that match the ones used by the connected serial console device the port property settings that the ka7140 supports are given in the following table 284
- Operation 284
- To operate the device connected to the port in the port access page double click the port to establish a serial connection to the device 284
- When you have finished making your selections click save 284
- Ka7140 pin assignments 285
- Pin assignments for the ka7140 adapter are given in the table below 285
- Internal serial interface configuration 286
- Navigation 286
- Operation 287
- Switch level configuration 287
- The right panel configuration settings that can be made when the kvm over ip switch is selected in the left panel are described in the table below 287
- To finish with this function move the highlight bar to logout in the right panel of the access page press the down arrow key to highlight exit then press enter 287
- To highlight a device in the left panel then press enter to open a command line terminal session on the accessed device 287
- Use the up and down arrow keys 287
- When you have finished with your session press the hotkey see page 269 and 270 that brings you back to the access page 287
- Port level configuration 288
- The configuration settings that can be made when a serial interface device is selected are described in the table below 288
- When a serial interface device is selected in the left panel the screen looks similar to the one below 288
- Additional mouse synchronization procedures 289
- Windows 289
- Sun linux 290
- Additional video resolution procedures 291
- Overview 292
- Trusted certificates 292
- Installing the certificate 293
- Certificate trusted 294
- Examples 296
- Importing the files 296
- Self signed private certificates 296
- Fan location 297
- Fan location and speed information 297
- Clear login information 298
- Factory default settings 299
- Sa0142 rj45 f to db9 m black connector dte to dce 299
- Serial adapter pin assignments 299
- The default settings are as follows 299
- Supported kvm switches 300
- Supported power distribution units 300
- Supported power over the net units 300
- Java client viewer java client ap 301
- Virtual media support 301
- Winclient activex viewer winclient ap 301
- Limited warranty 302
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