OKI C9800GA MFP [236/239] Troubleshooting

OKI C9800GA MFP [236/239] Troubleshooting
13.Troubleshooting
13
-236-
13. Troubleshooting
ThischapterexplainssomeoftheproblemsthatcouldpossiblyoccurwhenusingPrintJob
Accouting,andprovideshintstotheirsolutions.
Item Details
Cannotndtheprinter
evenwhensearching
using[AddaPrinter].
•CheckthattheprinterpowerisON.
•Checkwhethertheprinterisprocessingorofine,
orwhetheranerrorhasoccurred(nopaperetc).
Checkthattheprinterisonline,andclick[Startnew
search].
•Click[Back],andcheckthatthecorrectsearch
optioncheckboxesarechecked.
•Whenthesearchtargetis[TCP/IPNetwork],check
whetherthebroadcastaddressiscorrect.Ifitis
unknown,contactthenetworkadministrator.
•TheprinterdoesnotsupportPrintJobAccouting.
Checkthetypeofprinterconnectedtothe
connectiondestination.
•Ifthe[Donotallowexceptions]checkmarkis
checkedintheWindowsXPSP2/Server2003SP1or
laterrewallsettings,printerscannotbesearched
beyondtheroutersegments.Therefore,intheAdd
logacquisitionprinterwizard,select[Specifythe
printerbyaddress],select[Address]>[TCP/IP
Network],andentertheIPaddressdirectly.
Whenaprinterconnection
destinationisspecied
using[AddaPrinter],the
error"Printerdoesnot
havethelogacquisition
capability"isdisplayed.
TheprinterdoesnotsupportPrintJobAccouting.
Checkthetypeofprinterconnectedtotheconnection
destination.
Whenaddingaprinter,
"Thereisnosufcient
capacitytostorealog"
errorisdisplayed.
Thereisnotenoughfreespaceintheprinterbuilt-in
harddisk,SDmemorycardorashmemory.
Securetheappropriateamountoffreespace.
Whenaddingaprinter
orchangingsettings,
orwhenimmediately
acquiringalog,the
"Cannotconnecttothe
printer.Waitforawhile
andtryagain.","Unable
tocommunicatewiththe
printer.Pleasecheckthe
printer."or"Theprinter
isbusy.Waitforawhile
thentryagain"message
isdisplayed.
•CheckthattheprinterpowerisON.
•Checkwhethertheprinterisprocessingorofine,
orwhetheranerrorhasoccurred(nopaperetc).
Checkthattheprinterisonlineandtryagain.

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