OKI C9800GA MFP [237/239] Item details
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OKI C9800GA MFP [237/239] Item details

OKI C9800GA MFP [237/239] Item details
13.Troubleshooting
13
-237-
Item Details
WhencreatingaCSVle
toregisterJobAccount
IDsandNamesina
batch,"Anerrorwas
foundintheimport
le"errormessageis
displayed.
•CheckwhethertheCSVleformatiscorrect.
•CheckthatthenamesandJobAccountIDsdonot
exceedtheregistrationrange.TheJobAccountID
isregisteredfrom1to999999999,andtheUser
Nameswithin80characters.
•Checkthatthe"symbolisnotincludedinnames.
Namesthatinclude"cannotberegistered.
WhentheIDlefor
setting the hide mode
intheclientsoftware
isimported,"Anerror
wasfoundintheimport
le"errormessageis
displayed.
•CheckwhethertheCSVleformatiscorrect.
•CheckthattheUsernamesandJobAccountIDsdo
notexceedtheregistrationrange.TheJobAccount
IDisregisteredfrom1to999999999,andUser
Namewithin80characters.
•Checkthatthe"symbolisnotincludedinuser
names.Namesthatinclude"cannotberegistered.
Whenprinting,theprint
jobisautomatically
cancelledandcannotbe
executed.
•CheckwhethertheJobAccountIDoftheprintjobis
"DisablePrinting"or"DisableColorPrinting".
•CheckwhetherthelimitvaluefortheJobAccount
IDisexceeded,andcheckthelimitvaluesandvalid
period.
•Theoperationwhenlogisfullissetto"Cancel
thejob",andtheprinterlogbufferisfull.Select
theprinter,andthenselectthe[Printer]menu>
[AcquireaLog]toacquirethelog.Next,resetthe
logacquisitionscheduletoashortertime.
Thelogcannotbe
acquiredaccordingtothe
setschedule.
Selecttheprinter,andthenselectthe[Printer]menu
>[AcquireaLog].Whenanerrorisdisplayed,check
thattheprinterpowerisON.Also,checkwhetherthe
printerisprocessingorofine,orwhetheranerror
hasoccurred(nopaperetc).
Whenthelogisacquiredcorrectly,checkthelog
acquisitionschedule.Checkthattheacquisitiontime
isatthesametimeaswhentheprinterandserver
powerareusuallyON.Iftherearenoproblemsinthe
abovesettings,restartWindows.
Notallofthelogsare
acquired.
Theprinter'slogbufferisfullwhentheoperation
forwhenthelogisfullissetto"Deleteoldlogs"or
"Donotacquirethelog",Resetthelogacquisition
scheduletoashortertime.
Somelogsarenot
displayedatthestarttime
orendtime.
Iftheprintermodeldoesnothaveabuilt-inclock,
whentheprinterpowerisswitchedOFF/ON,time
informationcannotbestoredintheloguntilthe
printerisnotiedofthetime.Fordetailsonhow
tonotifytheprinterofthetime,see"Notifyingthe
printerofthetime"(page192).
Formodelsthathaveabuilt-inclock,thetimeneeds
tobesetintheprinter.

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