![Konica Minolta BizHub 4422 [203/227] Scan job was not successful](/img/pdf.png)
Konica Minolta BizHub 4422 [203/227] Scan job was not successful
![Konica Minolta BizHub 4422 [203/227] Scan job was not successful](/views2/1712903/page203/bgcb.png)
Action Yes No
Step 1
a Open the scanner cover.
b Using a damp, soft, lint‑free cloth, wipe the ADF glass and the
white underside of the scanner cover.
c Close the scanner cover.
Do vertical streaks appear on scanned documents?
Go to step 2. The problem is
solved.
Step 2
a Open the ADF cover.
b Using a damp, soft, lint‑free cloth, wipe the ADF glass and the
white underside of the ADF cover.
c Close the ADF cover.
Do vertical streaks appear on scanned documents?
Contact
customer
support.
The problem is
solved.
Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
a Make sur e that th e Ethernet or US B cable i s securely con nected
to the computer and the printer.
b Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.
Step 2
Check the file you want to scan.
a Make sure that the file name is not already used in the
destination folder.
b Make sure that the document or photo you want to scan is not
open in another application.
c Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b Resend the scan job.
Is the scan job successful?
The problem is
solved.
Contact
customer
support.
Troubleshooting 203
Содержание
- Bizhub 4422 user s guide 1
- Contents 2
- Learning about the printer 2
- Loading paper and specialty media 9 2
- Printing 6 2
- Safety information 6 2
- Setting up and using the home screen applications 5 2
- Supported paper 3 2
- Copying 1 3
- E mailing 33 3
- Faxing 5 3
- Maintaining the printer 33 4
- Scanning 1 4
- Securing the printer 30 4
- Understanding the printer menus 3 4
- Clearing jams 53 5
- Index 22 5
- Notices 15 5
- Troubleshooting 164 5
- Upgrading and migrating 06 5
- Conventions 6
- Product statements 6
- Safety information 6
- Learning about the printer 9
- Selecting a location for the printer 9
- Caution tipping hazard installing one or more options on your printer or mfp may require a caster base furniture or other feature to prevent instability causing possible injury for more information on supported configurations contact the place where you purchased the printer 10
- Caution tipping hazard to reduce the risk of equipment instability load each tray separately keep all other trays closed until needed 10
- Learning about the printer 10 10
- Printer configurations 10
- Printer configurations 10
- You can configure your printer by adding optional 250 or 550 sheet trays for more information see installing optional trays on page 210 10
- Attaching cables 11
- Caution potential injury to avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm 11
- Caution potential injury to avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 11
- Caution potential injury to avoid the risk of fire or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement 11
- Caution potential injury to reduce the risk of fire use only a 26 awg or larger telecommunications rj 11 cord when connecting this product to the public switched telephone network for users in australia the cord must be approved by the australian communications and media authority 11
- Learning about the printer 11 11
- Warning potential damage to avoid loss of data or printer malfunction do not touch the usb cable any wireless network adapter or the printer in the areas shown while actively printing 11
- Learning about the printer 12 12
- Learning about the printer 13 13
- Understanding the status of the sleep button and indicator light 13
- Using the control panel 13
- Printing a menu settings page 14
- Printing the network setup page 14
- Using the embedded web server 14
- Using the keyboard on the display 14
- Note your home screen may vary depending on your home screen customization settings administrative setup and active embedded solutions 15
- Setting up and using the home screen applications 15
- Setting up and using the home screen applications 15 15
- Using the home screen 15
- Changing the wallpaper image 16
- Customizing the home screen 16
- Running a slide show from a flash drive 16
- Using display customization 16
- Adding contacts 17
- Adding groups 17
- Editing contacts or groups 17
- Managing contacts 17
- Deleting contacts or groups 18
- Configuring universal paper settings 19
- Configuring universal paper settings 19
- Loading paper and specialty media 19
- Loading trays 19
- Setting the size and type of the specialty media 19
- Loading the multipurpose feeder 21
- Linking trays 22
- Supported paper 23
- Supported paper 23 23
- Supported paper sizes 23
- Supported paper 24 24
- Supported paper 25 25
- Supported paper types 25
- Supported paper weights 25
- Printing 26
- Printing from a computer 26
- Printing from a mobile device 26
- Printing from a mobile device using airprint 26
- Printing from a mobile device using google cloud print 26
- Printing from a mobile device using mopria print service 26
- Printing from a flash drive 27
- Printing from a flash drive 27
- File types 28
- Flash drives 28
- Supported flash drives and file types 28
- Supported flash drives and file types 28
- Canceling a print job 29
- Configuring confidential jobs 29
- Configuring confidential jobs 29
- From the computer 29
- From the printer control panel 29
- Printing a directory list 29
- Printing a font sample list 29
- Copying 31
- Copying on both sides of the paper two sided 31
- Copying on letterhead 31
- Copying photos 31
- Making copies 31
- Collating copies 32
- Copying multiple pages onto a single sheet 32
- Creating a copy shortcut 32
- Placing separator sheets between copies 32
- Reducing or enlarging copies 32
- Configuring e mail settings 33
- Configuring e mail settings 33
- E mailing 33
- Sending an e mail 33
- Setting up the e mail function 33
- Using the control panel 33
- Using the shortcut number 33
- Creating an e mail shortcut 34
- Faxing 35
- Setting up fax using a standard telephone line 35
- Setting up the fax function 35
- Setting up the printer to fax 35
- Setup 1 printer is connected to a dedicated fax line 36
- Setup 2 printer is sharing the line with an answering machine 36
- Setup 3 printer is sharing the line with a telephone subscribed to voice mail service 39
- Setting up fax using digital subscriber line 40
- Setting up fax using voip telephone service 41
- Setting up fax using cable modem connection 43
- Setup 1 printer is connected directly to a cable modem 43
- Setup 2 printer is connected to a wall jack cable modem is installed elsewhere in the facility 44
- Setting up fax in countries or regions with different telephone wall jacks and plugs 45
- Connecting the printer to a non rj11 wall jack 46
- Connecting the printer to a wall jack in germany 47
- Connecting to a distinctive ring service 47
- Configuring daylight saving time 48
- Configuring daylight saving time 48
- For macintosh users 48
- For windows users 48
- Sending a fax 48
- Setting the fax date and time 48
- Using the computer 48
- Using the control panel 48
- Adjusting the fax darkness 49
- Changing the fax resolution 49
- Creating a fax destination shortcut 49
- Scheduling a fax 49
- Viewing a fax log 49
- Blocking junk faxes 50
- Forwarding a fax 50
- Holding faxes 50
- Creating an ftp shortcut 51
- Scanning 51
- Scanning to a flash drive 51
- Scanning to a flash drive 51
- Scanning to an ftp server 51
- Sending scanned documents to a computer 52
- Menu map 53
- Note some of the configuration menus are not displayed according to product firmware version 53
- Understanding the printer menus 53
- Understanding the printer menus 53 53
- Device 54
- Preferences 54
- Understanding the printer menus 54 54
- Understanding the printer menus 55 55
- Notifications 56
- Notifications 56
- Remote operator panel 56
- Understanding the printer menus 56 56
- Understanding the printer menus 57 57
- Power management 58
- Understanding the printer menus 58 58
- Accessibility 59
- Configuration menu 59
- Configuration menu 59
- Maintenance 59
- Restore factory defaults 59
- Understanding the printer menus 59 59
- Understanding the printer menus 60 60
- Understanding the printer menus 61 61
- Out of service erase 62
- Understanding the printer menus 62 62
- About this printer 63
- Layout 63
- Understanding the printer menus 63 63
- Visible home screen icons 63
- Understanding the printer menus 64 64
- Quality 65
- Understanding the printer menus 65 65
- Job accounting 66
- Understanding the printer menus 66 66
- Understanding the printer menus 67 67
- Postscript 68
- Understanding the printer menus 68 68
- Understanding the printer menus 69 69
- Understanding the printer menus 70 70
- Understanding the printer menus 71 71
- Tray configuration 72
- Tray configuration 72
- Understanding the printer menus 72 72
- Custom scan sizes 73
- Media configuration 73
- Media configuration 73
- Understanding the printer menus 73 73
- Universal setup 73
- Copy defaults 74
- Media types 74
- Understanding the printer menus 74 74
- Understanding the printer menus 75 75
- Advanced imaging 76
- Understanding the printer menus 76 76
- Admin controls 77
- Understanding the printer menus 77 77
- Analog fax setup 78
- Fax mode 78
- General fax settings 78
- Fax send settings 79
- Understanding the printer menus 79 79
- Understanding the printer menus 80 80
- Advanced imaging 81
- Understanding the printer menus 81 81
- Admin controls 82
- Understanding the printer menus 82 82
- Fax receive settings 83
- Understanding the printer menus 83 83
- Admin controls 84
- Understanding the printer menus 84 84
- Understanding the printer menus 85 85
- Fax cover page 86
- Fax log settings 86
- Understanding the printer menus 86 86
- Fax server setup 87
- General fax settings 87
- Speaker settings 87
- Understanding the printer menus 87 87
- Fax server e mail settings 88
- Understanding the printer menus 88 88
- Fax server scan settings 89
- Understanding the printer menus 89 89
- E mail 90
- E mail setup 90
- Understanding the printer menus 90 90
- Understanding the printer menus 91 91
- E mail defaults 92
- Understanding the printer menus 92 92
- Understanding the printer menus 93 93
- Advanced imaging 94
- Understanding the printer menus 94 94
- Understanding the printer menus 95 95
- Admin controls 96
- Understanding the printer menus 96 96
- Ftp defaults 97
- Understanding the printer menus 97 97
- Web link setup 97
- Understanding the printer menus 98 98
- Advanced imaging 99
- Understanding the printer menus 99 99
- Understanding the printer menus 100 100
- Admin controls 101
- Understanding the printer menus 101 101
- Flash drive scan 102
- Understanding the printer menus 102 102
- Usb drive 102
- Understanding the printer menus 103 103
- Advanced imaging 104
- Understanding the printer menus 104 104
- Admin controls 105
- Understanding the printer menus 105 105
- Flash drive print 106
- Understanding the printer menus 106 106
- Network overview 107
- Network ports 107
- Understanding the printer menus 107 107
- Note this menu is available only in printers connected to a wireless network 108
- Understanding the printer menus 108 108
- Wireless 108
- Understanding the printer menus 109 109
- Ethernet 110
- Understanding the printer menus 110 110
- Note this menu appears only in network printers or printers attached to print servers 111
- Tcp ip 111
- Understanding the printer menus 111 111
- Understanding the printer menus 112 112
- Note this menu appears only in network printers or printers that are attached to print servers 113
- Understanding the printer menus 113 113
- Note this menu appears only in network printers or printers that are attached to print servers 114
- Understanding the printer menus 114 114
- Note this menu appears only in network printers or printers that are attached to print servers 115
- Understanding the printer menus 115 115
- Http ftp settings 116
- Lpd configuration 116
- Lpd configuration 116
- Note this menu appears only in network printers or printers attached to print servers 116
- Note this menu appears only in network printers or printers that are attached to print servers 116
- Understanding the printer menus 116 116
- Thinprint 117
- Understanding the printer menus 117 117
- Google cloud print 118
- Note this menu appears only when a direct wi fi network is the active network 118
- Understanding the printer menus 118 118
- Wi fi direct 118
- Login methods 119
- Manage permissions 119
- Security 119
- Understanding the printer menus 119 119
- Understanding the printer menus 120 120
- Local accounts 121
- Schedule usb devices 121
- Understanding the printer menus 121 121
- Security audit log 122
- Understanding the printer menus 122 122
- Understanding the printer menus 123 123
- Confidential print setup 124
- Confidential print setup 124
- Login restrictions 124
- Understanding the printer menus 124 124
- Disk encryption 125
- Note this menu appears only when a printer hard disk is installed 125
- Understanding the printer menus 125 125
- Erase temporary data files 126
- Miscellaneous 126
- Mobile services management 126
- Solutions ldap settings 126
- Understanding the printer menus 126 126
- Device 127
- Menu settings page 127
- Reports 127
- Understanding the printer menus 127 127
- Network 128
- Shortcuts 128
- Understanding the printer menus 128 128
- Troubleshooting 129
- Understanding the printer menus 129 129
- Erasing printer hard disk memory 130
- Erasing printer memory 130
- Locating the security slot 130
- Securing the printer 130
- Configuring printer hard disk encryption 131
- Configuring printer hard disk encryption 131
- Restoring factory default settings 131
- Statement of volatility 131
- Disposing of a printer hard disk 132
- Maintaining the printer 133
- Networking 133
- Preparing to set up the printer on a wireless network 133
- Preparing to set up the printer on an ethernet network 133
- Connecting the printer to a wireless network using wi fi protected setup wps 134
- Using the personal identification number pin method 134
- Using the push button method 134
- Cleaning printer parts 135
- Cleaning the printer 135
- Cleaning the scanner 136
- Checking the status of parts and supplies 138
- Ordering a toner cartridge 138
- Ordering an imaging unit 138
- Ordering parts and supplies 138
- Using genuine konica minolta parts and supplies 138
- Configuring supply notifications 139
- Configuring supply notifications 139
- Replacing parts and supplies 139
- Replacing the toner cartridge 139
- Replacing the imaging unit 141
- Replacing the pick tires 144
- Replacing the pick roller assembly 146
- Moving the printer 150
- Moving the printer to another location 150
- Adjusting the brightness of the printer display 151
- Configuring the power save mode settings 151
- Configuring the power save mode settings 151
- Eco mode 151
- Hibernate mode 151
- Saving energy and paper 151
- Shipping the printer 151
- Sleep mode 151
- Conserving supplies 152
- Avoiding jams 153
- Clearing jams 153
- Load paper properly 153
- Use recommended paper 153
- Clearing jams 154 154
- Do not mix paper sizes weights or types in the same tray 154
- Do not use paper that has been cut or trimmed by hand 154
- Flex fan and align the paper edges before loading 154
- Identifying jam locations 154
- Make sure that the paper size and type are set correctly on the computer or printer control panel 154
- Store paper according to manufacturer recommendations 154
- When jam assist is set to on the printer automatically flushes blank pages or partially printed pages with after a jammed page is cleared check your printed output for blank pages 154
- When jam recovery is set to on or auto the printer reprints jammed pages 154
- Paper jam in the front door 155
- Paper jam in the rear door 158
- Paper jam in the standard bin 159
- Paper jam in the duplex unit 160
- Paper jam in the multipurpose feeder 161
- Paper jam in trays 161
- Paper jam in the automatic document feeder 162
- Cannot open embedded web server 164
- Network connection problems 164
- Troubleshooting 164
- Check the first section of the network setup page and confirm that the status is connected 165
- Checking the printer connectivity 165
- Enable usb port 165
- Enabling the usb port 165
- If the status is not connected then the lan drop may be inactive or the network cable may be malfunctioning contact your administrator for assistance 165
- Network setup page 165
- Troubleshooting 165 165
- Unable to read flash drive 165
- Unable to read flash drive 165
- Cannot detect internal option 166
- Internal option problems 166
- Troubleshooting 166 166
- Collated printing does not work 167
- Envelope seals when printing 167
- Paper feed problems 167
- Tray linking does not work 167
- Troubleshooting 167 167
- Paper frequently jams 168
- Troubleshooting 168 168
- Confidential and other held documents do not print 169
- Confidential and other held documents do not print 169
- Jammed pages are not reprinted 169
- Printing problems 169
- Troubleshooting 169 169
- Slow printing 170
- Troubleshooting 170 170
- Troubleshooting 171 171
- Print jobs do not print 172
- Troubleshooting 172 172
- Blank or white pages 173
- Note before solving the problem print the print quality test pages from the control panel navigate to 173
- Print quality is poor 173
- Print quality test pages for non touch screen printer models press to navigate through the settings 173
- Troubleshooting 173 173
- Dark print 174
- Note before solving the problem print the print quality test pages from the control panel navigate to 174
- Print quality test pages for non touch screen printer models press to navigate through the settings 174
- Troubleshooting 174 174
- Troubleshooting 175 175
- Fine lines are not printed correctly 176
- Folded or wrinkled paper 176
- Note before solving the problem print the print quality test pages from the control panel navigate to 176
- Print quality test pages for non touch screen printer models press to navigate through the settings 176
- Troubleshooting 176 176
- Gray background 177
- Note before solving the problem print the print quality test pages from the control panel navigate to 177
- Print quality test pages for non touch screen printer models press to navigate through the settings 177
- Troubleshooting 177 177
- Troubleshooting 178 178
- Horizontal light bands 179
- Note before solving the problem print the print quality test pages from the control panel navigate to 179
- Print quality test pages for non touch screen printer models press to navigate through the settings 179
- Troubleshooting 179 179
- Incorrect margins 180
- Troubleshooting 180 180
- Light print 181
- Note before solving the problem print the print quality test pages from the control panel navigate to 181
- Print quality test pages for non touch screen printer models press to navigate through the settings 181
- Troubleshooting 181 181
- Troubleshooting 182 182
- Mottled print and dots 183
- Note before solving the problem print the print quality test pages from the control panel navigate to 183
- Print quality test pages for non touch screen printer models press to navigate through the settings 183
- Troubleshooting 183 183
- Note before solving the problem print the print quality test pages from the control panel navigate to 184
- Paper curl 184
- Print quality test pages for non touch screen printer models press to navigate through the settings 184
- Troubleshooting 184 184
- Note before solving the problem print the print quality test pages from the control panel navigate to 185
- Print crooked or skewed 185
- Print quality test pages for non touch screen printer models press to navigate through the settings 185
- Troubleshooting 185 185
- Note before solving the problem print the print quality test pages from the control panel navigate to 186
- Print quality test pages for non touch screen printer models press to navigate through the settings 186
- Repeating defects 186
- Troubleshooting 186 186
- Note before solving the problem print the print quality test pages from the control panel navigate to 187
- Print quality test pages for non touch screen printer models press to navigate through the settings 187
- Solid black pages 187
- Troubleshooting 187 187
- Note before solving the problem print the print quality test pages from the control panel navigate to 188
- Print quality test pages for non touch screen printer models press to navigate through the settings 188
- Text or images cut off 188
- Troubleshooting 188 188
- Troubleshooting 189 189
- Note before solving the problem print the print quality test pages from the control panel navigate to 190
- Print quality test pages for non touch screen printer models press to navigate through the settings 190
- Toner easily rubs off 190
- Troubleshooting 190 190
- Vertical dark bands 190
- Note before solving the problem print the print quality test pages from the control panel navigate to 191
- Print quality test pages for non touch screen printer models press to navigate through the settings 191
- Troubleshooting 191 191
- Troubleshooting 192 192
- Vertical dark lines or streaks 192
- Note before solving the problem print the print quality test pages from the control panel navigate to 193
- Print quality test pages for non touch screen printer models press to navigate through the settings 193
- Troubleshooting 193 193
- Vertical dark streaks with print missing 193
- Note before solving the problem print the print quality test pages from the control panel navigate to 194
- Print quality test pages for non touch screen printer models press to navigate through the settings 194
- Troubleshooting 194 194
- Vertical light bands 194
- Note before solving the problem print the print quality test pages from the control panel navigate to 195
- Print quality test pages for non touch screen printer models press to navigate through the settings 195
- Troubleshooting 195 195
- Vertical white lines 195
- The printer is not responding 196
- Troubleshooting 196 196
- Adjust the toner darkness 197
- Adjusting toner darkness 197
- Apply the changes 197
- Job prints from the wrong tray or on the wrong paper 197
- Quality 197
- Troubleshooting 197 197
- Cannot send or receive faxes 198
- Faxing problems 198
- Troubleshooting 198 198
- Troubleshooting 199 199
- Can receive but not send faxes 200
- Can send but not receive faxes 200
- Poor fax print quality 200
- Troubleshooting 200 200
- Cannot scan from a computer 201
- Scanning problems 201
- Troubleshooting 201 201
- Abcde abcde abcde 202
- Partial copies of document or photo 202
- Poor copy quality 202
- Troubleshooting 202 202
- Vertical dark streaks on output when scanning from the adf 202
- Scan job was not successful 203
- Troubleshooting 203 203
- Scanner does not close 204
- Scanner does not respond 204
- Scanning takes too long or freezes the computer 204
- Troubleshooting 204 204
- Adjusting adf registration 205
- Adjusting scanner registration 205
- Contacting customer support 205
- Accessing the controller board 206
- Available internal options 206
- Hardware 206
- Upgrading and migrating 206
- Installing an optional card 207
- Installing a printer hard disk 209
- Installing optional trays 210
- Software 211
- Supported operating systems 211
- For macintosh users 212
- For windows users 212
- Installing the printer driver 212
- Adding available options in the print driver 213
- For windows users 213
- Exporting or importing a configuration file 214
- Exporting or importing a configuration file 214
- Firmware 214
- For macintosh users 214
- Updating firmware 214
- Updating firmware 214
- Copyright notice 215
- Edition notice 215
- Notices 215
- Software end user license agreement 215
- Trademarks 215
- Firmware updates 217
- Printer agreement 217
- End user license agreement 218
- Licensing notices 218
- Noise emission levels 218
- Supplies agreement 218
- India e waste notice 219
- Product disposal 219
- Static sensitivity notice 219
- Temperature information 219
- Waste from electrical and electronic equipment weee directive 219
- By using the configuration menus the sleep mode timeout can be modified between 1 minute and 120 minutes setting the sleep mode timeout to a low value reduces energy consumption but may increase the response time of the product setting the sleep mode timeout to a high value maintains a fast response but uses more energy 220
- Hibernate mode 220
- Note some modes may not apply to your product 220
- Notices 220 220
- Power consumption 220
- Product power consumption 220
- Sleep mode 220
- The following table documents the power consumption characteristics of the product 220
- The hibernate mode can be entered in any of the following methods 220
- The power consumption levels listed in the previous table represent time averaged measurements instantaneous power draws may be substantially higher than the average 220
- This product is designed with an energy saving mode called sleep mode the sleep mode saves energy by lowering power consumption during extended periods of inactivity the sleep mode is automatically engaged after this product is not used for a specified period of time called the sleep mode timeout 220
- This product is designed with an ultra low power operating mode called hibernate mode when operating in hibernate mode all other systems and devices are powered down safely 220
- Using the hibernate timeout 220
- Using the schedule power modes 220
- Off mode 221
- Patent acknowledgment 221
- Total energy usage 221
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