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Aten SN3002 [110/111] Troubleshooting

Secure Device Server User Manual

Troubleshooting

Operation problems can be due to a variety of causes. The first step in solving

them is to make sure that all cables are securely attached and seated completely

in their sockets.

In addition, updating the product’s firmware may solve problems that have

been discovered and resolved since the prior version was released. If your

product is not running the latest firmware version, we strongly recommend that

you upgrade. See Firmware Update, page 49, for upgrade details.

Содержание

Emc information 2
About this manual 3
Appendix provides technical and troubleshooting information at the end of the manual 4
Chapter 7 port access describes how to access the com ports of the secure device server and start snviewer 4
Chapter 8 remote terminal operation describes how the secure device server can be accessed via remote terminal sessions such as telnet ssh and putty 4
Chapter 9 virtual serial port manager shows how to install the virtual com port driver and to set up and manage the virtual com port 4
Conventions 4
This manual uses the following conventions 4
Package contents 5
Sn3001 sn3002 sn3401 sn3402 5
Sn3001p sn3002p sn3401p sn3402p 5
Be sure to register your product at our online support center 6
For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers 6
For telephone support call this number 6
Online registration 6
Product information 6
Telephone support 6
User information 6
User notice 7
Chapter 1 8
Chapter 2 8
Chapter 3 8
Contents 8
Hardware setup 8
Introduction 8
Network configuration and login 8
Chapter 4 9
Chapter 5 9
User management 9
Web console 9
Chapter 6 10
Chapter 7 10
Chapter 8 10
Chapter 9 10
Port access 10
Port operating modes 10
Remote terminal operation 10
Virtual serial port manager 10
Appendix 11
This page intentionally left blank 12
Chapter 1 13
Introduction 13
Overview 13
Features 14
Hardware 14
Serial to ethernet connectivity 14
Security 15
System management 15
Hardware overview 16
Rear view 16
Sn3001 sn3001p sn3002 sn3002p 16
2 1 5 3 17
Top view 17
1 4 2 3 1 4 2 18
Front view 18
Rear view 18
Sn3401 sn3401p sn3402 sn3402p 18
2 1 5 3 3 2 1 4 19
Top view 19
This page intentionally left blank 20
Before you begin 21
Chapter 2 21
Hardware setup 21
Placement options 21
Wall mount 21
Din rail mount 22
Parallel din rail mount 22
Perpendicular din rail mount 23
Rack mount 24
Installation 27
Serial port pin assignments 29
The pin assignments of secure device server s serial ports are provided below 29
This page intentionally left blank 30
Chapter 3 31
Ip address determination 31
Ip installer utility 31
Network configuration and login 31
Without ip installer non dhcp only 32
Logging in 33
General 34
Quick setup wizard 34
The quick setup wizard gets you started with the basic settings of the secure device server 34
Network 35
Click save for the settings to take effect the secure device server s web console main screen is displayed see web console for details 36
Note settings on the serial tab applies to all serial ports of the secure device 36
Serial 36
Server 36
Chapter 4 37
The web interface of the secure device server and its components are shown and explained below 37
Web console 37
Web interface 37
Serial ports 38
The serial ports page provides an overview of the secure device server s serial com port s including its settings and the serial devices connected 38
Click the edit button to modify the settings of a serial com port the edit window with properties operating mode and port buffering tabs appears 39
Editing serial ports 39
Properties 39
Tcp client 43
Serial tunneling client 45
Serial tunneling server 45
Console management 46
Network 49
The network page contains the network settings of the secure device server as described in the table below 49
System 50
General 51
General settings 51
The general settings contains 2 tabs general and time 51
Click save for the changes to take effect 52
The time tab contains the time settings of the secure device server as described in the table below 53
Notification 54
The notification page contains 4 tabs smtp snmp syslog and advanced 54
Security level 55
Syslog 56
Security 58
Account policy 59
Security level 59
Firmware update 61
The update restore page can upgrade the secure device server s firmware and back up and or restore its device settings 61
Update restore 61
Protocol gateway 63
Use this page to configure the settings for modbus communication 63
User accounts 64
The logs page lists all of the system log information of the secure device server 65
Up to 2048 logs can be stored and displayed on this page 65
This page intentionally left blank 66
Chapter 5 67
Overview 67
The secure device server supports up to 16 user accounts with two types of users as described below 67
This chapter takes users through how to add or edit the login accounts of secure device server including the administrator as well as using third party authentication services 67
User management 67
Adding users 68
Click add the add user window s general tab appears enter the 68
Required fields as described in the table below 68
Users on the web interface of the secure device server 68
Click save to finish 69
Editing users 69
In the edit user window make your changes by referring to adding users page 56 then click save 69
Only for user types user click the device tab to permit access and or configure rights for each serial port as described in the table below 69
To edit a user account select it and click edit 69
When the operation succeeded message appears click ok 69
Deleting users 70
Online users 70
Authentication services 71
Authentication services on its web interface 71
Note when using radius for authentication only pap is supported 71
Radius 71
The secure device server allows external third party authentication services namely radius for managing and authenticating its user accounts 71
To use authentication via radius enable the service on the secure device server by referring to the table below 71
An invalid character in the string will prohibit access to the secure 72
Device server for the user 72
Example 72
Note 1 the characters are not case sensitive i e uppercase and lowercase work equally well and comma separated 72
On the radius server set the access rights for each according to the attribute information provided in the following table 72
The user can access and configure port 1 72
Chapter 6 73
Overview 73
Port operating modes 73
Selecting operating mode 73
Operating mode 75
Real com 75
Tcp server 75
Tcp server client 75
Serial tunneling server client 76
Tcp client 76
Console management 77
Udp mode 77
Console management direct 78
Disable 78
Modbus gateway 78
Typical applications 78
Chapter 6 port operating modes 79
Sn3401 sn3401p sn3402 sn3402p as a modbus master which supports communication from up to 32 servers at the same time 79
This page intentionally left blank 80
Chapter 7 81
Note buttons are only active for the functions that the user is authorized to 81
Overview 81
Perform 81
Port access 81
Upon login of the secure device server s web interface the serial ports page appears use the buttons described below to access and control the device s serial com ports 81
Snviewer 82
Telnet ssh 82
Control panel functions 83
Control panel functions the control panel functions are described in the table below and the sections that follow 83
Data import 84
Encode 84
Terminal settings 84
This page intentionally left blank 86
Chapter 8 87
Overview 87
Remote terminal operation 87
Telnet login 87
Terminal login 87
Ssh login linux 88
Third party utility windows 88
Terminal main menu 89
This page intentionally left blank 90
Chapter 9 91
Overview 91
Virtual serial port manager 91
Real com port management virtual serial port manager 92
Utility interface 92
Menu and toolbar 93
Menu and toolbar the virtual serial port manager menu and toolbar consist of the same functions users can either click the menu items or buttons to invoke the desired function as described in the table below 93
Target information 93
Target information the target information fields allow users to install map ports on an offline target device as described below 93
Target list 94
Port mapping and unmapping 96
Mapping unmapping virtual ports 98
Real com port management linux commands 98
Virtual port naming rules 98
Appendix 99
General 99
Safety instructions 99
Dc power 101
Rack mounting 102
International 103
North america 103
Technical support 103
Secure device server user manual 104
Sn3001 104
Sn3001 sn3001p sn3002 sn3002p 104
Sn3001p 104
Sn3002 104
Sn3002p 104
Specifications 104
Appendix 105
Secure device server user manual 106
Sn3401 sn3401p sn3402 sn3402p 106
Appendix 107
Secure device server user manual 108
Clear login information 109
Troubleshooting 110
Limited warranty 111

Aten SN3002 [110/111] Troubleshooting

Содержание

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