Planet WSG-404 [128/146] Refund a settled transaction and remove the on demand account generated

WSG-404 User Guide

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2.2 Refund A Settled Transaction and Remove The On-demand Account Generated

on PLANET WSG-404

a. To refund a credit card, please log in Authorize.Net. Click Virtual Terminal  Select Payment

Method  Click Refund a Credit Card  Payment/Authorization Information  Type

information in at least three fields: Card Number, Expiration Date, and Amount  Confirm and

click Submit.

b. To remove the specific account from PLANET WSG-404, please log in PLANET WSG-404. User

Authentication  Authentication Configuration  Click the server On-demand User 

On-demand User Server Configuration  Users List  Click Delete on the record with the

account name.

2.3 Find the Username and Password for A Specific Customer

Please log in Authorize.Net. Click Unsettled Transactions  Try to locate the specific transaction

record on the “List of Unsettled Transactions”  Click the Trans ID number  Click Show

Itemized Order Information in the “Order Information” section  Username and Password can

be found in the “Item Description”.

2.4 Send An Email Receipt to A Customer

If a valid email address is provided, PLANET WSG-404 will automatically send the customer an

email receipt for each successful transaction via Authorize.Net. To change the information on the

receipt for customer, please log in PLANET WSG-404. User Authentication  Authentication

Configuration  Click the server On-demand User  On-demand User Server Configuration 

Credit Card  Credit Card Configuration  Client's Purchasing Record  Type in information

in the text boxes: “E-mail Header and Description”  Confirm and click Apply.

2.5 Send An Email Receipt for Each Transaction to The Merchant Owner

To configure the contact person who will receive a receipt for each transaction, please log in

Authorize.Net. Click Settings and Profile  Go to the “General” section  click Manage

Contacts  click Add New Contact to  Enter necessary contact information on this page 

Check the “Transaction Receipt” box  Click Submit.