Avaya 2050 — busy or Unanswered Options - Handling Busy/Unanswered Calls [11/42]

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Busy or Unanswered – Page 11

38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60

Busy or Unanswered

Options If Busy or Unanswered

Your phone provides several methods for contacting an extension

that is busy, not answering or set to no calls. These options work for

normal, page and diverted calls.

• Leave a Message: Lights the lamp of the extension called. It also

stores your number as a message to reply. If your system has a

Voice Manager attached, you can record a voice message instead

(see page 36).

• Callback: Rings your phone when the extension called becomes

free or is next used.

• Camp On: Flashes the extension's lamp to warn that you are

waiting. It also stops other calls interrupting you.

• Intrude: Forces the other extension's call into a conference with

you (not available to all phones).

• Monitor: Allows you to hear the other call without interrupting it

(not available to all phones).

Arrange a Callback

If the extension you call is busy or just rings, you can set a callback.

When that extension becomes free or is next used, your phone rings.

If you answer, the other extension rings. After setting a callback you

can make other calls, it will not take place while you are busy. You

can only arrange one callback at any time.

The Ringer Timeout sets how long a callback rings your extension

before it cancels (see page 30). The system also cancels any

callbacks that have not taken place after a set period (normally 2

hours).

To arrange a Callback:

1. Press CALLBACK (the option does not appear if you already

have a callback set).

2. The system ends the call.

3. Your phone shows CALLBACK.

To clear the Call Back:

1. Press CALLBACK again