Avaya 2050 [2/42] Contents

Page 2 – Introduction

INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)

Contents

Introduction ............................................................................... 3

Display Phone Features ............................................................ 4

Making Calls.............................................................................. 6

Speed Dials............................................................................... 9

PIN & Account Codes.............................................................. 10

Busy or Unanswered ............................................................... 11

Actions During a Call............................................................... 13

Answering Calls....................................................................... 15

Transfer, Park & Hold Calls..................................................... 17

Diverting Calls ......................................................................... 19

DSS Keys................................................................................ 21

Interruptions During a Call....................................................... 23

ACD Working .......................................................................... 24

Manager-Secretary Working.................................................... 25

Manager-Secretary Setup ....................................................... 27

Ringer Controls ....................................................................... 29

Other Features ........................................................................ 31

Phone Settings........................................................................ 33

Voice Manager ........................................................................ 35

System Manager Phones ........................................................ 37

Good Phone Usage................................................................. 39

Glossary .................................................................................. 40

Index ....................................................................................... 41