Avaya 2050 — phone System Glossary: Definitions for Extensions, Lines & Call Management [40/42]
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Avaya 2050 — phone System Glossary: Definitions for Extensions, Lines & Call Management [40/42]

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Avaya 2050 [40/42] Collective
Page 40 – Glossary
INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)
Account Codes
A code of up to 12 digits that the system
outputs to its call log with call details. Codes
entered are checked against up to 400
stored on the system.
Area
Each extension and line on the system
belongs to one of up to 250 areas. They
then follow the night service timetable linked
to that area.
BLF
(Busy Lamp Field) Lamp which shows the
status (busy, ringing, etc.) of a particular
number. Normally associated with the
number stored under a DSS key.
Call Log
The system can log calls that match set
criteria, e.g. length, direction, line,
extension. The log includes call details such
as number, account codes, time, etc.
Camp On
A function which leaves your phone set to
ring a busy extension or line as soon as it
becomes free. Stops you receiving any
other calls in the meantime.
Collective
A group where the system rings all the free
group members at the same time.
DSS
(Direct Station Select) Keys which store line,
extension or group numbers. For use when
making calls, etc.
Longest Waiting
A group where the system rings the free
group members in order of how long they
have been free.
Manager Secretary Working
A name for functions that help one user to
make and receive calls for transfer to
another user.
Page
A one-way call which connects without
ringing and uses the speaker of the
phone(s) called. Also called a broadcast
call.
Pickup Group
A group of phones within which you can
pickup and answer calls ringing at member
extensions.
Pilot Number
A special number used to route DDI calls on
the phone system.
PIN Code
The system stores up to 400 6-digit PIN
codes. Each has its own call barring and
phone settings. When you use a PIN, its
settings override those of the phone from
which you dial.
POT
(Plain Ordinary Telephone) Also called two-
wire telephones, includes fax and answer
phones.
Rotary
A group where the system starts with the
first free group member after the last
member rung. If unanswered, the system
tries the next free member and so on.
Sequential
A group where the system rings the first free
group member, always starting from the
front of the group. If unanswered, the
system tries the next free member and
shuttles between the first two free members.
Speed Dials
Speed dials store phone numbers (and
sometimes account codes). The phone
number can then be dialled by keying the
number of the speed dial store.
Tenancy
The system divides into tenancies, each
containing different extensions and lines.
Calls between tenancies are normally not
allowed. Tenancies sub-divide into areas.
20CC Turret Terminals
Similar to the 20 Series display phones,
20CC phones are designed for headset
working in ACD (telesales) environments.
Glossary

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Comprehensive glossary explaining phone system terms like BLF, DSS keys, call logs, and group management for efficient communication.