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Avaya 2050 [40/42] Speed dials
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Page 40 – Glossary
INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)
Account Codes
A code of up to 12 digits that the system
outputs to its call log with call details. Codes
entered are checked against up to 400
stored on the system.
Area
Each extension and line on the system
belongs to one of up to 250 areas. They
then follow the night service timetable linked
to that area.
BLF
(Busy Lamp Field) Lamp which shows the
status (busy, ringing, etc.) of a particular
number. Normally associated with the
number stored under a DSS key.
Call Log
The system can log calls that match set
criteria, e.g. length, direction, line,
extension. The log includes call details such
as number, account codes, time, etc.
Camp On
A function which leaves your phone set to
ring a busy extension or line as soon as it
becomes free. Stops you receiving any
other calls in the meantime.
Collective
A group where the system rings all the free
group members at the same time.
DSS
(Direct Station Select) Keys which store line,
extension or group numbers. For use when
making calls, etc.
Longest Waiting
A group where the system rings the free
group members in order of how long they
have been free.
Manager Secretary Working
A name for functions that help one user to
make and receive calls for transfer to
another user.
Page
A one-way call which connects without
ringing and uses the speaker of the
phone(s) called. Also called a broadcast
call.
Pickup Group
A group of phones within which you can
pickup and answer calls ringing at member
extensions.
Pilot Number
A special number used to route DDI calls on
the phone system.
PIN Code
The system stores up to 400 6-digit PIN
codes. Each has its own call barring and
phone settings. When you use a PIN, its
settings override those of the phone from
which you dial.
POT
(Plain Ordinary Telephone) Also called two-
wire telephones, includes fax and answer
phones.
Rotary
A group where the system starts with the
first free group member after the last
member rung. If unanswered, the system
tries the next free member and so on.
Sequential
A group where the system rings the first free
group member, always starting from the
front of the group. If unanswered, the
system tries the next free member and
shuttles between the first two free members.
Speed Dials
Speed dials store phone numbers (and
sometimes account codes). The phone
number can then be dialled by keying the
number of the speed dial store.
Tenancy
The system divides into tenancies, each
containing different extensions and lines.
Calls between tenancies are normally not
allowed. Tenancies sub-divide into areas.
20CC Turret Terminals
Similar to the 20 Series display phones,
20CC phones are designed for headset
working in ACD (telesales) environments.
Glossary
Содержание
- Contents 2
- Further help 3
- Introduction 3
- Using this guide 3
- What features can i use 3
- Display phone features 4
- Introduction to display phones 4
- Using the scroll key 4
- On hook dialling speaker answer release 5
- The phone lamp 5
- Tones ringing 5
- Making a page call 6
- Making calls 6
- Making internal calls 6
- Notes on making calls 6
- Making external calls 7
- Redialling external numbers 7
- Making calls from the index directory 8
- Speed dials 9
- Storing personal speed dials 9
- Using speed dials 9
- If enter account appears 10
- If enter pin appears 10
- Pin account codes 10
- Roaming pin s 10
- Arrange a callback 11
- Busy or unanswered 11
- Options if busy or unanswered 11
- Camp on and wait 12
- Intrude 12
- Leave a message 12
- Monitoring a call 12
- Actions during a call 13
- Adding voluntary account codes 13
- Changing the call volume 13
- Muting calls 13
- Switching to handsfree 13
- Create a conference call 14
- Recall 14
- Software release 14
- Answering a message 15
- Answering a page call 15
- Answering calls 15
- Answering normal calls 15
- Alarms triple ring music or recorded message 16
- Answering a callback 16
- Answering other extensions call pickup 16
- Holding calls 17
- Transfer park hold calls 17
- Transferring calls 17
- Dialling ahead 18
- Parking calls 18
- Diverting calls 19
- Setting the divert numbers 19
- Switching divert all on off 19
- Using diverts 19
- Displaying an absence message 20
- Forwarding calls 20
- Switching no calls on off 20
- Dss keys 21
- Setting up a dss key 21
- Using dss keys 21
- Blf status lamps 22
- Dss key label 22
- Dss key label template 22
- Answering a call waiting 23
- Answering an alert 23
- Interruptions during a call 23
- Please finish call message 23
- Single pips intrusion 23
- Acd on 2050 2060 phones 24
- Acd working 24
- Finishing acd working logging off 24
- Starting acd working logging on 24
- Stopping acd calls temporarily busy 24
- Making calls 25
- Manager secretary working 25
- Soft dss key display 25
- Using soft dss keys 25
- Alerting a busy extension 26
- Park transferring calls 26
- Remotely switching no calls divert on off 26
- Manager secretary setup 27
- Planning soft dss keys 27
- Setting up soft dss keys 27
- Changing the soft dss display mode 28
- Changing the soft dss extensions 28
- Changing the soft dss usage 28
- Changing the ringer sound 29
- Changing the ringer volume 29
- Ringer controls 29
- Switching the ringer on off 29
- Automatic external call connection 30
- Setting a ringer step 30
- Setting the ringer timeout 30
- Automatic calls hotline operation 31
- Other features 31
- Personal alarms 31
- Hot desking 32
- Missed calls 32
- Background music 33
- Phone settings 33
- The phone passcode 33
- Displaying phone details 34
- Language controls 34
- Locking unlocking the phone 34
- Listening to voice messages 35
- Using any phone 35
- Voice manager 35
- Changing your temporary greeting 36
- Leaving voice mail messages 36
- Modifying your mailbox 36
- Changing the time 37
- Night service 37
- System manager phones 37
- What are system manager phones 37
- Changing the date 38
- Recording aca messages 38
- Answering calls 39
- General phone usage 39
- Good phone usage 39
- Making calls 39
- Account codes 40
- Call log 40
- Camp on 40
- Cc turret terminals 40
- Collective 40
- Glossary 40
- Longest waiting 40
- Manager secretary working 40
- Pickup group 40
- Pilot number 40
- Pin code 40
- Rotary 40
- Sequential 40
- Speed dials 40
- Tenancy 40
- Dhb0002ukcl issue 5 12 00 index 9 2030 50 60 41
- Index page 41 41
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