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Avaya 2050 [32/42] Missed calls
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Page 32 – Other Features
INDeX 9.1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00)
Missed Calls
The •
••
•MISSED function displays the last five unanswered external
calls to your phone. Note that this function only works for calls which
include CLI, i.e. the caller's phone number.
Press •
••
•MISSED and then use the lower left and right display keys to
move between details of different calls. You can recall the displayed
caller by pressing •
••
•CALL.
You can save a number by pressing •
••
•SAVE. This stops the number
being removed until you press •
••
•DELETE. The missed calls function
stores a maximum of five missed numbers including saved numbers.
Note that unsaved missed numbers are removed once you exit the
missed function.
Group
Your phone can be included in a group of phones. When 'in group',
you receive calls made to the group number.
The group's type sets the order in which members ring. The types
are rotary, collective, sequential and longest waiting.
When in a group where each member rings in turn, your phone rings
for the time set by its ringer timeout (see page 30). Going into group
switches divert all or no calls off.
To join/leave group:
1. Pressing the GROUP key takes your phone in or out of group.
2. When 'in group' (shown by a -symbol above the GROUP key)
you can receive calls made to the group.
3. Your System Manager can stop use of the GROUP key.
Hot Desking
Warning:
Phones being used for ACD also have log on and log off controls
and should not be confused with phones being used for hot desking.
In some situations a phone may be shared by more than one person,
with each person having a different extension number. This is called
"hot desking".
Whilst a user is logged off, calls to them will follow their divert all
settings or are re-routed by the INDeX if they have no divert set.
To Log On:
1. If the phone is displaying NOT LOGGED ON, press either •
••
•LOG
ON and enter your number or •
••
•INDeX and select your name. You
may be asked to enter your passcode (option set by your System
Manager). See page 33 for details on entering and changing your
passcode.
2. If the phone is displaying LOG OFF, press that key first and then
perform step 1 as above.
Содержание
- Contents 2
- Further help 3
- Introduction 3
- Using this guide 3
- What features can i use 3
- Display phone features 4
- Introduction to display phones 4
- Using the scroll key 4
- On hook dialling speaker answer release 5
- The phone lamp 5
- Tones ringing 5
- Making a page call 6
- Making calls 6
- Making internal calls 6
- Notes on making calls 6
- Making external calls 7
- Redialling external numbers 7
- Making calls from the index directory 8
- Speed dials 9
- Storing personal speed dials 9
- Using speed dials 9
- If enter account appears 10
- If enter pin appears 10
- Pin account codes 10
- Roaming pin s 10
- Arrange a callback 11
- Busy or unanswered 11
- Options if busy or unanswered 11
- Camp on and wait 12
- Intrude 12
- Leave a message 12
- Monitoring a call 12
- Actions during a call 13
- Adding voluntary account codes 13
- Changing the call volume 13
- Muting calls 13
- Switching to handsfree 13
- Create a conference call 14
- Recall 14
- Software release 14
- Answering a message 15
- Answering a page call 15
- Answering calls 15
- Answering normal calls 15
- Alarms triple ring music or recorded message 16
- Answering a callback 16
- Answering other extensions call pickup 16
- Holding calls 17
- Transfer park hold calls 17
- Transferring calls 17
- Dialling ahead 18
- Parking calls 18
- Diverting calls 19
- Setting the divert numbers 19
- Switching divert all on off 19
- Using diverts 19
- Displaying an absence message 20
- Forwarding calls 20
- Switching no calls on off 20
- Dss keys 21
- Setting up a dss key 21
- Using dss keys 21
- Blf status lamps 22
- Dss key label 22
- Dss key label template 22
- Answering a call waiting 23
- Answering an alert 23
- Interruptions during a call 23
- Please finish call message 23
- Single pips intrusion 23
- Acd on 2050 2060 phones 24
- Acd working 24
- Finishing acd working logging off 24
- Starting acd working logging on 24
- Stopping acd calls temporarily busy 24
- Making calls 25
- Manager secretary working 25
- Soft dss key display 25
- Using soft dss keys 25
- Alerting a busy extension 26
- Park transferring calls 26
- Remotely switching no calls divert on off 26
- Manager secretary setup 27
- Planning soft dss keys 27
- Setting up soft dss keys 27
- Changing the soft dss display mode 28
- Changing the soft dss extensions 28
- Changing the soft dss usage 28
- Changing the ringer sound 29
- Changing the ringer volume 29
- Ringer controls 29
- Switching the ringer on off 29
- Automatic external call connection 30
- Setting a ringer step 30
- Setting the ringer timeout 30
- Automatic calls hotline operation 31
- Other features 31
- Personal alarms 31
- Hot desking 32
- Missed calls 32
- Background music 33
- Phone settings 33
- The phone passcode 33
- Displaying phone details 34
- Language controls 34
- Locking unlocking the phone 34
- Listening to voice messages 35
- Using any phone 35
- Voice manager 35
- Changing your temporary greeting 36
- Leaving voice mail messages 36
- Modifying your mailbox 36
- Changing the time 37
- Night service 37
- System manager phones 37
- What are system manager phones 37
- Changing the date 38
- Recording aca messages 38
- Answering calls 39
- General phone usage 39
- Good phone usage 39
- Making calls 39
- Account codes 40
- Call log 40
- Camp on 40
- Cc turret terminals 40
- Collective 40
- Glossary 40
- Longest waiting 40
- Manager secretary working 40
- Pickup group 40
- Pilot number 40
- Pin code 40
- Rotary 40
- Sequential 40
- Speed dials 40
- Tenancy 40
- Dhb0002ukcl issue 5 12 00 index 9 2030 50 60 41
- Index page 41 41
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