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Serial Console Server User Manual

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Compliance statements 2
Be sure to register your product at our online support center 3
For telephone support call this number 3
Industry canada statement this class a digital apparatus complies with canadian ices 003 3
Online registration 3
Rohs this product is rohs compliant 3
Telephone support 3
The sn0132co sn9108co and sn9116co are vcci compliant 3
User information 3
Vcci statement 3
Batterie avis de sécurité 4
Battery safety notice 4
Safety notice 4
User notice 4
Package contents 5
Product information 5
Sn0108co sn0116co 5
Sn0108cod sn0116cod 5
Sn0132co sn0148co 6
Sn0132cod sn0148cod 6
Sn9108co sn9116co 6
Chapter 1 7
Contents 7
Introduction 7
Chapter 2 8
Chapter 3 8
Chapter 4 8
Hardware setup 8
Super administrator setup 8
The user interface 8
Chapter 5 9
Chapter 6 9
Port access 9
Port operating modes 9
Chapter 7 10
Chapter 8 10
Device management 10
User management 10
Appendix 11
Chapter 10 11
Chapter 9 11
Maintenance 11
About this manual 13
Overview 13
Conventions 14
Terminology 15
This page intentionally left blank 16
Chapter 1 17
Introduction 17
Overview 17
Features 19
Serial console management 19
System accessibility and availability 19
Security 20
System management 20
Language 21
Serial device management 21
Requirements 22
Dte dce auto sensing 23
Browser version 24
Browsers 24
Serial console server user manual 24
Supported browsers for logging into the device include the following 24
Components 25
Sn0108co sn0108cod front view 25
Sn0116co sn0116cod front view 25
Sn0132co sn0132cod front view 27
Sn0148co sn0148cod front view 27
Sn9108co front view 29
Sn9116co front view 29
Sn0108co rear view 31
Sn0116co rear view 31
Sn0108cod rear view dc power 32
Sn0116cod rear view dc power 32
Sn0132co rear view 33
Sn0148co rear view 33
Sn0132cod rear view dc power 34
Sn0148cod rear view dc power 34
Sn9108co rear view 35
Sn9116co rear view 35
This page intentionally left blank 36
Before you begin 37
Chapter 2 37
Hardware setup 37
Stacking 37
Stacking and rack mounting 37
Rack mounting 39
Rack mounting front 39
Rack mounting rear 41
Serial console server installation 43
Sn0108co sn0116co sn0132co sn0148co installation 43
Chapter 2 hardware setup 45
Note the example above shows a sn0148co serial console server the sn0108co sn0116co sn0132co units have the same ports and switches but with slightly different layouts see components page 9 for details 45
Sn0108co sn0116co sn0132co sn0148co installation diagram 45
Sn9108co sn9116co installation 46
Sn9108co sn9116co installation diagram 47
This page intentionally left blank 48
Chapter 3 49
First time setup 49
Local login 49
Overview 49
Super administrator setup 49
Console login hyperterminal 50
Laptop usb console luc login snviewerusb 50
Local console main menu 51
Putty login 52
Remote login 52
Telnet login 52
Browser login 53
Network setup 54
Changing the super administrator login 55
Access 57
Chapter 4 57
Overview 57
The user interface 57
Local console operation 58
Remote operation 59
Web browser login 59
Note the screen depicts a super administrator s page depending on a user s 60
Page components 60
The web browser main page 60
The web page screen components are described in the table below 60
To ensure multi platform operability access to the serial console server can be accomplished with most standard web browsers the chapters following this one give detailed information about each section of the web browser once users log in and are authenticated see page 43 the web browser main page comes up with the port access page displayed 60
Type and permissions not all of these elements appear 60
The number and type of icons that appear on the tab bar at the top of the page are determined by the user s type super administrator administrator user and the permissions assigned when the user s account was created the chapters following this one give detailed information about each section of the web browser the functions associated with each of the icons are explained in the table below 62
The tab bar 62
There are two small icons at the extreme right of the page their functions are described in the table below 62
Snviewer 63
Snviewer control panel 63
Control panel functions 64
The control panel functions are described below and in the following sections 64
Data import 65
The data import page opens a standard browse menu to import data files as shown below 65
Encode 66
Message display panel 66
The message board 66
Compose panel 67
Macros 67
Terminal application 67
User list panel 67
Terminal settings 68
The telnet and putty main menus are the text based equivalent of the browser based configuration and control functions described throughout this manual you can reference the information provided for the browser version as you work your way through the submenus once you login the following text based menu s appear 68
The terminal settings page allows you make changes to the appearance of the terminal window as described below 68
Telnet menu driven text ui 70
Terminal application 70
Chapter 5 73
Overview 73
Port operating modes 73
Console management 74
Operating mode 74
Real com port 74
Tcp server raw tcp 74
Tcp server tcp client serial tunnel 74
Tcp client 75
Udp mode 75
Virtual modem 75
Console management direct 76
Disabled 76
Chapter 6 77
Overview 77
Port access 77
The sidebar 78
The sidebar tree structure 78
A show is displayed on the bottom left hand corner of the page it is a filter function that allows you to control the number and type of ports that display in the sidebar when you click show the bottom of the panel changes to look similar to the image below 79
Filter 79
The meanings of the choices are explained in the following table 79
Connections 80
The main panel on the connections page displays the port list from here you can select and connect to the serial devices via the port they are connected to 80
Port attributes 81
Telnet ssh 81
Favorites 83
History 83
Preferences 84
The page settings are explained in the following table 84
The preferences page allows users to set up their own individual working environments the serial console server stores a separate configuration record for each user profile and sets up the working configuration according to the username that was keyed into the login dialog box 84
Note 1 the session page is not available for ordinary users 85
Sessions 85
The session page lets the administrator and users with user management permissions see at a glance which users are currently logged into the serial console server and provides information about each of their sessions 85
Users with user management permissions can only see the sessions of ordinary users 85
Access 86
Use the radio buttons to configure access rights on the user access and group access page the meaning of the columns are given in the table below 87
Properties 88
Save copy 89
Save copy at the bottom right side of each properties page you can click save to save the settings for the selected port or save copy which allows you to copy and save the current port settings for any all other ports as shown here 89
Simply select the ports you want to save the current setting to and click ok 89
Port buffering 90
Console management 91
Operating mode 91
Alert strings 92
The port alert strings dialog box provides a way for you to be informed about problems that occur on the devices connected to the serial console server s ports 92
Check enable to encrypt all data being transfered through the session 94
Probe string is the string the system sends for response check the default is x0d x0d represents enter x1b represents esc 94
Query frequency is how often you send the response check the default is 30 in seconds enter a number between 10 9999 94
Real com port 94
Tcp server 94
Tcp client 95
Check enable to encrypt all data being transfered through the session 96
Udp mode 96
Virtual modem 96
Console management direct 97
General settings 97
Disabled 98
Chapter 7 99
Overview 99
User management 99
Adding users 100
Click add at the bottom of the main panel the user notebook opens with the user tab selected 100
Select users in the sidebar 100
The serial console server supports three user types as shown in the table for up to a maximum of 64 users allowing 64 concurrent logins to access the system 100
To add a user and assign user permissions do the following 100
Enter the required information in the appropriate fields a description of each of the fields is given in the table below 101
At this point you can assign the new user to a group by selecting the groups tab the groups page is discussed on page 91 you can also assign the user s port access rights by selecting the devices tab the devices page is discussed on page 96 102
Groups and come back to it later 102
Note optionally you can skip this step now to add more users and create 102
When the operation succeeded message appears click ok 102
When your selections have been made click save 102
Deleting user accounts 103
Modifying user accounts 103
Creating groups 104
Groups 104
Deleting groups 106
Modifying groups 106
Assigning users to a group from the user s notebook 107
Users and groups 107
Removing users from a group from the user s notebook 109
Assigning users to a group from the group s notebook 110
Removing users from a group from the group s notebook 111
Assigning device permissions under user settings 112
Device assignment 112
In the confirmation popup that appears click ok 113
Make your permission settings for each port according to the information provided below 113
Note in any of the columns you can use shift click or ctrl click to select a group of ports to configure clicking to cycle through the choices on any one of the selected ports causes all of them to cycle in unison 113
When you have finished making your choices click save 113
Assigning device permissions under group settings 114
Chapter 8 115
Device management 115
Devices 115
General 115
Mounted devices 116
External usb drive 117
Nfs settings 117
Syslog settings for port logs 117
Port name auto discovery 118
Ip installer 119
Network 119
Service ports 119
Network configuration 120
Event destination 124
Authentication and authorization 128
In each case the user s access rights are the ones assigned that were assigned when the user of group was created on the serial console server see adding users page 84 129
Ldap ad settings 129
To allow authentication and authorization for the serial console server via ldap ad refer to the information in the table below 129
Use the same username group name on both the radius server and the serial console server 129
Cc management settings 131
Console port settings 133
Sn0108co sn0116co sn0132co sn0148co 133
Enable dial back 135
Enable dial back when you enable out of band access the enable dial back and enable dial out functions become available as described in the sections that follow as an added security feature if this function is enabled the serial console server disconnects the calls that dial in to it and dials back to one of the entries specified in the table below 135
Enable dial out 135
Enable dial out for the dial out function you must establish an account with an internet service provider and use a modem to dial up to your isp account an explanation of the enable dial out items is given in the table below 135
When you have finished making your settings on this page click save 137
For increased security the login failures section allows administrators to set policies governing what happens when a user fails to log in successfully 138
Login failures 138
Note if a login fail policy is not enabled users can attempt to log in an unlimited number of times with no restrictions for security purposes we recommend that you enable this function and enable the lockout policies 138
Security 138
The security page is divided into 4 main panels as described in the sections that follow 138
To set login failures check one of the login fail policy checkboxes the meanings of the entries are explained in the table below 138
Security level 139
Working mode 139
Ip mac filter 140
Account policy 142
In the account policy section system administrators can set policies governing usernames and passwords 142
The meanings of the account policy entries are explained in the table below 142
Association 143
Current system time 144
Date time 144
New system time 145
Time zone 145
This page intentionally left blank 146
Chapter 9 147
Overview 147
System log 147
The log file tracks a maximum of 512 events when the limit is reached the oldest events get discarded as new events come in the purpose of the buttons at the bottom of the page are described in the table 147
The serial console server logs all the events that take place on it to view the contents of the log click the log tab the device s system log page appears 147
The system log page displays events that take place on the serial console server and provides a breakdown of the time the severity the user and a description of each one you can change the sort order of the display by clicking on the column headings 147
A description of the filter items is given in the table below 148
Filter 148
Filter lets you narrow the log event display to ones that occurred at specific times ones containing specific words or strings or ones involving specific users when you access this function the log filter dialog box appears at the bottom of the page 148
Log notification settings 150
Backup restore 151
Chapter 10 151
Maintenance 151
Overview 151
Backup 152
Restore 152
Firmware upgrade 153
Certificates 154
Private certificate 154
Certificate signing request 155
Certificate signing request the certificate signing request csr section provides an automated way of obtaining and installing a ca signed ssl server certificate 155
Click new the following dialog box appears 155
Fill in the form with entries that are valid for your site according to the example information in the following table 155
Note clicking restore defaults returns the device to using the default aten certificate 155
To perform this operation do the following 155
Appendix 157
General 157
Safety instructions 157
Dc power 159
Rack mount 160
International 161
North america 161
Technical support 161
Function sn0108co sn0116co 162
Serial console server user manual 162
Sn0108co sn0116co axa platform 162
Specifications 162
Appendix 163
Function sn0108co sn0116co 163
Sn0108co sn0116co ax platform 163
Function sn0108cod sn0116cod 164
Serial console server user manual 164
Sn0108cod sn0116cod axa platform 164
Appendix 165
Function sn0108cod sn0116cod 165
Sn0108cod sn0116cod ax platform 165
Function sn0132co sn0148co 166
Serial console server user manual 166
Sn0132co sn0148co axa platform 166
Appendix 167
Function sn0132co sn0148co 167
Sn0132co sn0148co ax platform 167
Function sn0132cod sn0148cod 168
Serial console server user manual 168
Sn0132cod sn0148cod axa platform 168
Appendix 169
Function sn0132cod sn0148cod 169
Sn0132cod sn0148cod ax platform 169
Function sn9108co sn9116co 170
Serial console server user manual 170
Sn9108co sn9116co axa platform 170
Appendix 171
Function sn9108co sn9116co 171
Sn9108co sn9116co ax platform 171
Ip address determination 172
Ip installer 172
The local console 172
Browser 173
Link local ipv6 address 174
Ipv6 stateless autoconfiguration 175
At command set support 176
Command operation response 176
Serial console server user manual 176
The serial console server s virtual modem function emulates a hardware modem to provide high speed serial modem functionality over an ethernet lan or wan using tcp ip rather than over slower less reliable telephone lines 176
The serial console server supports a subset of the standard hayes command set as well as some extended commands as shown in the following table 176
Virtual modem details 176
Appendix 177
Command operation response 177
Continued from previous page 177
Distance vs baud rate 178
Port forwarding 178
Clear login information 179
Dce mode pin assignment 180
Dte mode pin assignment 180
Pin assignment 180
The pin assignment for the serial ports under different mode is shown below 180
The serial console server has dte dce auto sensing feature to connect directly to cisco network switches and other compatible devices 180
Db 9 db 25 interface 181
If you wish to use db 9 or db 25 interface please refer to the tables below 181
Self signing ssl tls certificate 182
Cli command set 183
System setting commands 183
Network setting commands 186
User management commands 188
Serial port setting commands 193
Backup restore config commands 195
Firmware upgrade commands 198
Ip filter commands 199
Account policy commands 201
Aten standard warranty policy 203
Limited hardware warranty 203

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