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ITP5012L
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Samsung ITP5012L [74/164] Answering calls at other extensions

Page 58

WERIN

ALL

4. Answering Calls at Other Extensions

The functions below describe the methods available to answer calls ringing at unattended stations.

Station Call Pickup

When you hear an unattended ringing station

Lift the handset.

Dial

[6][5]

, the function code

for call pickup.

Dial the extension number of

the ringing phone.

Содержание

Class b digital device or peripheral 1
Itp 5012l 1
User guide 1
Copyright 2
Officeserv itp 5012l is the trademark of samsung electronics co ltd product names mentioned in this document may be trademarks and or registered trademarks of their respective companies 2
This manual is proprietary to samsung electronics co ltd and is protected by copyright no information contained herein may be copied translated transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of samsung electronics co ltd 2
Trademarks 2
About this guide 3
Conventions 3
This page is intentionally left blank 4
Safety concerns 5
Symbols 5
Warning 6
Be careful not to connect the network lan cable to the pc connection port 8
Caution 8
Do not place heavy things on the phone 8
Do not separate repair or remodel the phone arbitrarily 8
Use a soft dry cloth to clean the phone do not use any chemical solvents like wax benzene alcohol thinner aerosols lubricant or detergent 8
About this guide 9
Preparation 9
Safety concerns 9
Table of contents 9
Things you should know 9
Getting started 10
Making a call 11
Answering a call 12
Features used during a call 12
Convenient features 13
Application menus 14
Application menu 17
Ip network 17
Large lcd screen 17
Main features 17
Preparation 17
Speed dial 17
Automatic redial retry 18
Call forwarding 18
Conference calls 18
Pickup 18
Caller id 19
Do not disturb 19
Executive secretary 19
Checking the parts in the package 20
Front panel 21
Name and features of the itp 5012l ip phone 21
Features 22
Important messages 22
Lcd screen 22
Name and features of each partembed 22
Page 6 samsung electronics co ltd 22
Preparation 22
Screen button 22
Screen or expose other available options not currently displayed 22
Scroll key 22
Scrolling up and down this key allows you to move between options displayed on the lcd 22
Select buttons 22
Soft menu screen or executive status screen available on the phone 22
Status indicator 22
The lcd screen consists of the status screen and the main screen 22
The main screen shows selectable menus call details and other 22
The status screen on the top of the lcd screen indicates using icons the status of your phone 22
The three colors red blue pink indicate the phone status 22
The volume up down buttons are used for adjusting the handset paging or speaker 22
This button is used to move between the idle screen the programmable feature screen 22
Volume 22
Volume button 22
You can simply press the select button next to the preferred item on the lcd panel 22
Conference button 23
Dial buttons 23
Hold button 23
Microphone 23
Navigation buttons 23
Speaker 23
Speaker button 23
Transfer button 23
Bottom panel of the itp 5012l 24
Connect the lan cable connected to the network to this port 24
Connect the lan cable connected to your pc s network card to this port 24
Connect the power adaptor plug to this port 24
Connect your optional recording device to this port 24
Grooves for mounting the desktop stand 24
Handset connection port 24
Lan connection port 24
Page 8 samsung electronics co ltd 24
Pc connection port 24
Plug the handset cord into this port marked with the 24
Power adaptor connection port 24
Preparation 24
Recording device connection port 24
Symbol 24
When used as the desk phone assemble the phone stand into these grooves 24
Assembling the itp 5012l ip phone 25
Connecting lines to the phone 25
Direction as shown in figure below 26
If the phone needs to be used in a desktop environment insert the desktop stand into the 26
Two side holes which are located at the rear of the phone and push it in the upward 26
Using the desktop stand 26
About stations and trunk lines 27
Things you should know 27
Introduction of main screens 28
Programmable feature screen 28
Soft menu screen 28
The main screens displayed on lcd of this ip phone are as follows 28
The programmable feature screen appears when the screen button is pressed in standby mode or during a call in this screen the various features programmed in the telephone system are displayed such as speed dial keys or station keys you can use these features by pressing the select button for each feature 28
There are two types of soft menu screens a screen that appears during the setup of a call and the other screen that appears when the screen button is pressed twice in standby mode you can use those features by pressing the associated select button of each 28
Application menu screen 29
Background screen 29
Executive status display 29
Using the programmable feature screen 30
Using the soft menu screen 31
Choosing a function 32
Using a function code 33
Entering characters 34
Selecting an input mode 34
After a 3 second delay 35
Direction button to move a cursor 35
Embedentering letters of the alphabet 35
If the letter to enter is the same as the previous character press the direction button 35
Press the menu button to select the alphabet input mode use the 35
The location of alphabet letters on dial buttons is as follows 35
Then press the dial buttons to modify or insert the desired letters 35
To move the cursor one space to the right or wait until the cursor moves automatically 35
Entering numbers 36
Entering special characters 36
Adjusting handset volume 37
Adjusting speaker volume 37
Volume adjustment 37
Adjusting ring volume 38
After the button will be transmitted in tone 39
An external number then every number pressed 39
Changing the dial mode 39
Local telephone network using either pulse 39
Mechanical or tone dialling modes 39
Mode electronic mode 39
The officeserv system allows you to dial to the 39
The signal interval may vary for each country 39
To change from pulse mechanical dial mode to 39
Tone dial mode press the button while dialling 39
Types of signal tone 39
Button led 40
Telephone status indicator 40
Entering the environment setup mode 41
Getting started 41
Setup menu structure 41
Cancelling settings 42
Deleting entries 42
Editing 42
Enter a number or character using the dial buttons 0 9 42
Entering characters 42
Entering numbers characters and period 42
Getting started 42
Moving between menus 42
Page 26 42
Press the button or cancel button to erase entries by moving the cursor to the left 42
Press the button to enter a period 42
Press the direction button to move to a menu and press the enter button or 42
Press the end button to move to the previous menu without saving the entry 42
Press the enter button to save the entries 42
Press the menu button to move to the environment setup main menu 42
Press the number of the menu using the dial buttons from 0 to 9 42
Refer to the entering characters section of things you should know for procedures on 42
Saving entries 42
The buttons and functions below are used for selecting a menu from the lcd screen and entering cancelling saving a value 42
Use the direction button to move to other menus 42
Network settings 43
And press enter button 45
Select 1 load option and designate 45
The 3 load upgrade menu 45
The source of program for the ip phone 45
The submenus are displayed 45
Upgrade settings 45
Use the button to move to 45
Setting system authentication information 47
Exiting setup 48
Verifying settings 48
Before making a call 49
Dialling modes 49
Enbloc refer to the application menus configuration section later in the manual for more 49
Information 49
Making a call 49
The following features descriptions for making calls is based on the enbloc dialling mode 49
The itp 5012l ip phone allows you to choose between 2 dialling modes overlap and 49
Calling methods 50
Calling other stations 51
Calling through a speakerphone 51
Making an intercom call 51
Busy station callback 52
Busy station camp on 53
Calling your system operator 53
Calling through a speakerphone 54
Making an outside call 54
Redial 55
Automatic redial 56
Busy line queuing with callback 57
Call park 58
Making a new call 58
Using authorization codes 59
Using authorization or account codes 59
Using an account code 60
Calling from the lists of the latest called numbers incoming calls 61
Dialling features 61
Redialling the saved number 61
Saving the telephone number 61
Dialling from your recent call log 62
Speed dialling 63
Dialling from the directory name 64
Conference call 65
Conference groups 66
To establish a new conference group 67
This page is intentionally left blank 68
A call through the speakerphone without 69
And answer a call 69
Answering a call 69
Before answering a call 69
Call answering methods 69
Call type intercom calls outside calls 69
Lifting the handset 69
The call answering methods and features are summarized in the following table if you want to learn how to use each feature please refer to the detailed description corresponding to each feature 69
This function allows you to answer 69
This function allows you to lift the handset 69
Using a handset 69
Using a speakerphone 69
Answering a ringing intercom call 70
Answering an intercom call 70
Answering using the speakerphone 70
Automatic answering mode 71
Voice announce mode 71
Answering an outside call 72
To answer using the speakerphone 72
Universal answer for outside calls 73
Answering calls at other extensions 74
Station call pickup 74
Group call pickup 75
Answering a waiting call 76
During an intercom call 77
Features used during a call 77
Hold an intercom call 77
During a outside call 78
Hold an outside call 78
Hold a outside call and make an intercom call 79
Call transfer 80
Transfer to the voice mailbox 81
Conference 82
Dial the number of another internal or 82
Dial the number of the internal or external 82
During intercom trunk line calls 82
External party to be added to the conference 82
Of all the numbers is displayed 82
Or press the conference button to begin 82
Party you wish to add to the conference 82
Press conference button while on a call 82
The conference 82
The conference connection status 82
Wait for them to answer and press conference again 82
You will hear conference tone 82
This page is intentionally left blank 84
Call forwarding 85
Convenient features 85
Forward all calls 85
Be forwarded 86
Dial 602 in the standby mode and 86
Dial the number to which all calls should 86
Disconnect the call 86
Forward busy 86
Forward no answer 86
Hang up 86
Press 603 in the standby mode and 86
Press the number to which all calls should 86
Wait for the confirmation tone and 86
Cancel all call forwarding settings 87
Cancel call forwarding 87
Dial 604 in the standby mode 87
Forward busy no answer 87
Hang up 87
Lift the handset and dial 600 to 87
The top of the phones lcd panel 87
Wait for the confirmation tone and 87
At the phone you are currently located 88
Be forwarded to the new location 88
Enter the number of your phone 88
Forward follow me 88
Hang up all your calls will 88
Near dial 606 88
Or the station you want to redirect calls from 88
Wait for the confirmation tone and 88
Do not disturb dnd 89
Setting cancelling dnd 89
Internal page 90
Paging 90
External page 91
All page 92
Meet me page 93
Call park and page 94
Page pickup 95
Off hook voice announce ohva 96
Ohva cancel 97
Ohva reject 97
Ohva block 98
Leaving a station message 99
Messaging 99
Cancelling station messages 100
Dial 42 and enter the your station number 100
Number of the other station 100
Stations dial 42 and dial the station 100
To delete all station messages left on 100
To erase station messages you left on other 100
Your station 100
A message is displayed along with 101
Feature screen 101
Is displayed 101
Press the screen button until 101
Press the select button of the message menu on the programmable 101
The number of the first station that has left 101
The options reply next and clear 101
The programmable feature screen 101
Verify return delete station messages 101
Administrator 01 10 are default messages you can personally set the messages for items 16 to 20 102
Button until the soft menu screen 102
Dial the programmed message code 102
Is displayed 102
Items 01 to 15 in the table below are programmed messages set by the system 102
Lift the handset and press the screen 102
Press the select button for status msg on the soft menu screen 102
Programmed messages 102
Programmed messages can also be set by selecting the 7 absent msg menu from 102
The config menu of the application menus 102
Executive secretary hot line 103
Executive status display 103
Call transfer from secretary to executive 104
Executive secretary message 105
Entering the executive secretary message 106
In out of group 107
Group listening 108
After answering the call press the select button for save displayed in the programmable features 109
Caller id cid presentation 109
Dial 17 to dial the saved number 109
Dialling a saved caller number 109
Saving caller number 109
Screen 109
The officeserv system can be set to display not only the number but also the name of the caller prior to answering a call the presentation of the caller id is an optional service provided by your telephone company cid presentation is applicable to both isdn and analogue pstn lines to activate the cid features you must have the feature keys programmed in you programmable feature key screen refer to your system administrator to ensure the service is available on your phone lines and the features specified below are available on your itp 5012l phone however the cid may not be provided in cases listed below 109
Storing the caller number to a speed dial number 110
Call duration display 111
Viewing the caller id of calls parked on hold 111
Answering the door phone 112
Calling the door phone 112
Door phone related features 112
Background music 113
This page is intentionally left blank 114
Application menus 115
Menu button 115
Navigation buttons 115
Send button 115
Cancel button 116
Direction button 116
End button 116
Enter button 116
Entering application menus 117
Selecting application menus 117
1 search 1 by speed dial no 118
Phone book 118
Search by speed dial number location 118
1 search 2 by name 119
Search a telephone number by name 119
1 search 3 by phone number 120
Search by telephone number 120
1 search 4 by group 121
Search a telephone number by group 121
1 search 5 by time 122
2 dialed nos 122
Recent caller numbers 122
Search a telephone number by time 122
3 received nos 123
Recent called numbers 123
4 new number 124
Telephone number registration 124
5 edit group 125
Editing groups 125
Group 1 null provides the option to add only 125
Press the button and use the direction button to select 125
Press the menu button to add edit delete the group 125
The list of registered groups appears 125
Then press the enter button 125
6 delete all 126
Deleting all telephone numbers 126
1 wakeup call 127
E diary 127
Wakeup call 127
2 alarm 128
3 daily planner 128
Alarm clock 128
Daily planner 128
Schedule registration 128
3 daily planner 129
Adding modifying deleting the schedule 129
Alarm timer an hour before the set time 129
And ring type and press the enter button 129
Items set the date time message contents 129
Minutes before the set time or on time 129
Press the enter button 129
Press the menu button and use the direction button to select 129
Press the menu button to add edit delete delete all a schedule 129
Then press the enter button 129
Use the direction button to program the schedule 129
Use the direction buttons and select the date you require 129
4 memo pad 1 add new memo 130
4 memo pad 2 search 130
Checking modifying deleting registering memo 130
Entering a memo 130
Memo pad 130
5 calculator 131
Calculator 131
6 world time 132
Changing the time zone 132
World time 132
7 d day plus 1 d day add 133
7 d day plus 2 d day search 133
D day plus 133
Entering a new d day 133
Searching a list of d days 133
8 units convert 134
Unit conversion 134
1 received 135
Message 135
Received messages 135
1 received 1 msg charge 136
Message charge 136
Setting a message arrival alarm 137
Setting message arrival notice interval 137
1 received 2 textmsg setup 3 show contents 138
2 write sent 138
Sent messages 138
Setting clearing message display 138
Retrieving and sending a message 139
Writing a message 139
2 write sent 2 outgoing message 140
Managing the sent message box 140
3 draft 141
3 draft 1 new message 141
New draft message registration 141
3 draft 2 search message 142
Searching messages 142
1 ring type 143
Selecting a ring type 143
Volume adjustment 143
2 ringer 144
3 offhook ring 144
Off hook volume 144
Ringer volume 144
4 handset 145
5 speaker 145
Handset volume 145
Speaker volume 145
7 page 146
Bgm volume 146
Page volume 146
Call forwarding 147
1 password 148
Changing a password 148
Configuration 148
2 locked 149
3 answering mode 149
Enter the password of the ip phone 149
Locking a ip phone 149
Press the enter button 149
Press the menu button and use the direction buttons to select 149
Setting the answering mode 149
The answering mode then press 149
The enter button 149
Then press the enter button 149
Use the direction buttons to select 149
Use the direction buttons to select the lock type required then 149
4 boss answering 150
5 language 150
Answering mode 150
Language 150
Press the direction button to select 150
Press the menu button and use the direction buttons to select 150
Setting the boss answering mode 150
The language then press the enter button 150
Then press the enter button 150
Use the direction button to select the boss 150
6 cid display 151
Caller id display 151
Press the menu button and use the direction buttons to select 151
Setting the method of cid display 151
Then press the enter button 151
Use the direction button to select the type of 151
7 absent msg 152
8 internal call 152
Displaying internal calls 152
Setting absent messages 152
0 station on off 153
9 dial mode 153
Dial mode 153
Station on off 153
The functions which can be tailored to your individual requirements in station on off are 154
My phone 155
Select bg 155
2 my name 156
3 network info 156
Entering the name 156
Network information 156
4 status info 157
5 enbloc timeout 157
Displays the call forwarding absent message 157
Dnd and lock status of your ip phone 157
Enbloc timeout 157
Press the menu and use the direction buttons to select 157
Press the menu button and use the direction buttons to select 157
Then press the enter button 157
Three minutes 157
Timeout time options are 30 seconds a minute 157
Use the direction button to select an enbloc 157
Viewing status information 157
6 news color 158
News color 158
Press the menu button and use the direction buttons to select 158
Select light or dark 158
Then press the enter button 158
7 privacy option 159
8 config reset 159
Config reset 159
Privacy option 159
9 version info 160
Version information 160
Dial tone is not heard even if you lift the handset or press the speaker button 161
The phone does function after booting 161
The phone does not boot when the power is connected 161
Troubleshooting 161
Caller ids are not displayed on the lcd screen 162
Conversation quality is reduced due to noise and echo 162
Excessive echo is heard during a page announcement or with auto answer set 162
Nothing appears on the lcd screen while the itp 5012l phone is being used 162
The itp 5012l phone does not ring and volume is too low 162
An alarm does not ring at the programmed time 163
Product specifications 164

Samsung ITP5012L [74/164] Answering calls at other extensions

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