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Aten RCMMS [73/73] Technical support
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65
Appendix
Technical Support
International
For online technical support – including troubleshooting, documentation,
and software updates: http://support.aten.com
For telephone support, see Telephone Support, page ii.
North America
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase.
Your computer configuration, including operating system, revision level,
expansion cards, and software.
Any error messages displayed at the time the error occurred.
The sequence of operations that led up to the error.
Any other information you feel may be of help.
Compatible Products
Refer to the RCMMS product page for a list of supported products.
Copyright © 2023 ATEN® International Co., Ltd.
Released: 2023-05-16
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.
Email Support support@aten-usa.com
Online
Technical
Support
Troubleshooting
Documentation
Software Updates
http://www.support.aten.com
Telephone Support 1-888-999-ATEN ext 4988
1-949-428-1111
Содержание
- Online registration 2
- Telephone support 2
- User information 2
- User notice 2
- For information about all altusen products and how they can help you connect without limits visit altusen on the web or contact an altusen authorized reseller visit altusen on the web for a list of locations and telephone numbers 3
- Product information 3
- Chapter 1 4
- Chapter 2 4
- Chapter 3 4
- Chapter 4 4
- Contents 4
- Installation and licensing 4
- Interface and operation 4
- Introduction 4
- Script 4
- Chapter 5 5
- Chapter 6 5
- Chapter 7 5
- Chapter 8 5
- Manage search device 5
- Settings 5
- The winclient viewer 5
- Appendix 6
- About this manual 7
- Conventions 8
- This manual uses the following conventions 8
- Chapter 1 9
- Introduction 9
- Overview 9
- Features 10
- Licenses 10
- Requirements 10
- Server requirements 10
- Chapter 2 11
- Installation and licensing 11
- Installing rcm management software 11
- Overview 11
- Licensing 13
- Uninstalling rcmms 13
- By default the panel array page is displayed upon login where users can monitor all of the rcm devices ports added simultaneously as well as add delete and group rcm devices 15
- Chapter 3 15
- Interface and operation 15
- Overview 15
- The general interface of rcmms and its components sections and items are shown below 15
- The interface 15
- Screen components 16
- The screen components are described in the table below 16
- Adding rcm devices 17
- Panel array 17
- Device port options 19
- Device port options users can right click on an rcm device port for the various options available as described below device 19
- Device port status 19
- Device port status the status of each rcm device port is indicated by icons as described below 19
- Adding groups 20
- Panel array view 21
- There are three types of panel array views as described below 21
- Panel array functions 22
- The panel array functions are described in the table below 22
- Chapter 4 23
- Overview 23
- Script 23
- Script edit the following page appears 23
- The script page allows users to set rpa robotic process automation scripts that can be executed according to a specified schedule 23
- The script tab provides the following functions 23
- Creating rpa scripts 24
- Deleting rpa scripts 24
- Editing rpa scripts 24
- Exporting importing rpa scripts 24
- Script editor 25
- The interface of the script editor and its components are described below 25
- Setting rpa scripts 26
- Below is a list of the components conditions and actions that can be added into the rpa scripts 28
- Script components 28
- Creating schedules 29
- On the dialog box that appears enter the name and description for the schedule you re creating and select a script 29
- Schedule the following page appears 29
- Script schedule 29
- The schedule tab provides the following functions 29
- To create new schedules click create new 29
- Under time define when the rpa script shall be executed 29
- Deleting schedule 30
- Editing schedule 30
- Exporting importing schedules 30
- Running schedules once 30
- Administrator accounts only the users page allows users to manage user accounts and privileges 31
- Chapter 5 31
- Overview 31
- The user tab provides the following functions 31
- There are two types of user accounts that can be configured 31
- User the following page appears 31
- Adding user accounts 32
- Deleting user accounts 33
- Editing exported user list 33
- Editing user accounts 33
- Exporting importing user accounts 33
- Ad ldap settings 34
- Adding user groups 35
- On the dialog box that appears enter the necessary information for the group to be created 35
- The user group tab provides the following functions 35
- To add new user groups click create new 35
- User group 35
- User group the following page appears 35
- Deleting user groups 36
- Editing user groups 36
- Exporting importing user groups 36
- Chapter 6 37
- Overview 37
- Settings 37
- The settings page contains the following info settings of the rcmms 37
- Click save for changes to take effect 38
- Panel array 38
- The settings that can be configured in the panel array tab are described below 38
- Access control 39
- Script 39
- Smtp settings 39
- System 39
- Tcp receiver settings 39
- The logs tab can store up to 200 rcmms system log records 40
- The logs tab provides the following functions 40
- Administrator accounts only the manage devices page allows users to manage and search devices 41
- Chapter 7 41
- Manage search device 41
- Managed devices 41
- Overview 41
- The managed devices tab provides the following functions 41
- To start click the following page appears 41
- Adding rcm devices 42
- Search devices 43
- The search devices tab provides the following functions 43
- To start locate search devices from the managed devices page 43
- This page intentionally left blank 44
- Chapter 8 45
- Overview 45
- The winclient control panel 45
- The winclient viewer 45
- Control panel functions 46
- The control panel functions are described in the table below 46
- Hotkeys 49
- Macros 49
- An explanation of the hotkey actions is given in the table below 50
- User macros 51
- Running macros 53
- System macros 55
- Video settings 57
- Click cancel to abandon your changes and close the dialog box 59
- Click ok to save your changes and close the dialog box 59
- Gamma adjustment 60
- The button bar 61
- The buttons on the top are toggles their actions are described in the table below 61
- The message board 61
- To alleviate the possibility of access conflicts resulting from multiple user logins the rcm device provides a message board that allows users to communicate with each other 61
- Compose panel 62
- Message display panel 62
- User list panel 62
- Virtual media 63
- Virtual media icons 63
- Virtual media redirection 63
- Smart card reader 66
- The on screen keyboard 67
- Mouse pointer type 68
- Automatic mouse synchronization dynasync 69
- Manual mouse synchronization 69
- Mouse dynasync mode 69
- Clicking the customize control panel icon brings up a dialog box that allows you to configure the items that appear on the control panel as well as its graphical settings 70
- Control panel configuration 70
- The dialog box is organized into six main sections as described in the table below 70
- Open gui 72
- Appendix 73
- Compatible products 73
- International 73
- North america 73
- Technical support 73
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