![OKI MB451 [157/198] Faxing issues](/img/pdf.png)
OKI MB451 [157/198] Faxing issues
![OKI MB441 [157/198] Faxing issues](/views2/1029545/page157/bg9d.png)
Other Issues
-157-
Troubleshooting
7
Faxing Issues
Memo
If the following information does not solve the trouble, contact your dealer.
Unable to Send a Fax
Unable to Receive a Fax
Symptom Point to check Remedy Reference
Unable to send a fax. Did you perform the correct
procedure?
Check the appropriate procedure
and try again.
P. 8 5
Did you specify the correct
number?
If you use speed dial, print the
speed dial list and check the entry.
P. 8 6
Advanced
Did you specify the appropriate
dial line type?
Specify the appropriate dial line
type for your region.
P. 4 3
Is it due to the recipient machine? Contact and ask the recipient to
check machine status.
-
The machine does not
continuously send a
document.
Did you load the document
correctly on the ADF?
Keep the leading edges of the
pages in the document even.
P. 3 8
Did you load a document other
than A4, letter or legal 13/13.5/14
on the ADF?
Only A4, letter, and legal 13/13.5/
14 size documents can be sent
from the ADF.
-
The machine does not
send a fax even though
you dialed the number
and pressed .
Did you specify the appropriate
dial line type?
Specify the appropriate dial line
type for your region.
P. 4 3
Did you load the document
correctly?
Load the document correctly. P. 3 8
Did you dial the correct number? Dial the correct number. -
Is the recipient's line busy? Wait until the line is open and try
again.
-
Unable to transmit a fax
manually.
Did you put down the handset
before pressing ?
Press first and then put
down the handset.
Advanced
The machine does not
start scanning (during
memory transmission).
Did you load the document
correctly?
Load the document correctly. P. 3 8
Is there enough memory? Check the available memory. Advanced
Symptom Point to check Remedy Reference
Unable to receive a fax. Did you specify the appropriate
reception mode?
Check the reception mode P. 9 0
Is there paper in the tray? Load the paper. P. 3 2
Is there a paper jam? Check the error message and
remove the jammed paper.
P.131
Is the telephone cable correctly
connected to the machine?
Connect the telephone cable
correctly.
P. 4 1
Is there enough memory? Check the available memory. Advanced
Unable to receive a fax
manually.
Did you put down the handset
before pressing ?
Press first and then put
down the handset.
P. 9 0
F code polling fails and
an error message is
printed out.
Did the sender store a document in
a bulletin box?
Contact and ask the sender to
store the polling document.
-
M
ONO
M
ONO
M
ONO
M
ONO
M
ONO
Содержание
- Preface 2
- Reface 2
- Anufacturer 3
- Emergency first aid 3
- Environmental information 3
- Importer to the eu authorised representative 3
- Manufacturer 3
- Mergency first aid 3
- Mporter to th 3
- Nvironmental information 3
- Uthorised representative 3
- Caution 4
- Cautions related to safety 4
- For your safety 4
- General cautions 4
- Warning 4
- Caution 5
- Setup 13 6
- Table of contents 6
- Basic operation 78 7
- Basic procedure for faxing 85 7
- Configuring copy settings 79 7
- Configuring the network settings 64 7
- Connecting to a computer 46 7
- Copying 78 7
- Faxing for mb451 mb451w mb471 mb471w mb491 es4191 mfp only 85 7
- Printing configuration 77 7
- Basic procedure for internet faxing 98 8
- Basic procedure for scan to fax server 96 8
- Checking and canceling fax transmission 89 8
- Configuring fax settings 88 8
- Installing scanner drivers twain wia ica driver 102 8
- Machine behavior in fax reception 90 8
- Phone book 93 8
- Scanning 102 8
- About user authentication and access control 124 9
- Authentication by pin 125 9
- Authentication by user name and password 128 9
- Paper jams 131 9
- Printing from a computer 118 9
- Printing from usb memory 121 9
- Registering address book 115 9
- Registering network scan destinations 117 9
- Scanning methods 107 9
- Setup to use the wsd scan 106 9
- Troubleshooting 131 9
- User authentication and access control 124 9
- Using as a printer 118 9
- Appendix 177 10
- Basic steps in windows 193 10
- Cleaning your machine 172 10
- Error messages 137 10
- Index 194 10
- Maintenance 167 10
- Moving your machine 175 10
- Oki contact details 196 10
- Other issues 149 10
- Replacing consumable items 167 10
- Specifications mb441 mb451 mb451w 184 10
- Specifications mb461 mb471 mb471w mb491 es4161 mfp es4191 mfp 177 10
- About this manual 11
- Caution 11
- Manual composition 11
- Symbols in this document 11
- Terms in this document 11
- Depending on your os or model the description on this document may be different 12
- If there is no special description windows 7 is used as windows mac os x 10 is used as mac os x and mb491 is used as the machine for examples in this document 12
- Legends used in this manual 12
- This document contains the following legends 12
- Unless otherwise noted 64bit version is included in windows 7 windows vista windows server 2008 windows xp and windows server 2003 64bit version and windows server 2008 r2 is included in windows server 2008 12
- Contents of the package 13
- Overview of machine 13
- Available options 14
- Caution 14
- Installation environment 14
- Installation requirements 14
- Warning 14
- Allow for enough room around your machine according to the images below 15
- Install your machine on a flat surface that is wide enough to accommodate the machine 15
- Installation space 15
- Names of components 15
- No name 15
- No name 16
- Installing your machine 17
- Unpacking your machine 17
- Close the scanner unit 19
- Close the top cover 19
- Power supply conditions 19
- Reinstall the image drum in the printer lower it into place in the printer locating the pegs 1 at each end into their slots in the sides of the printer cavity 2 19
- Turn the lever in the direction shown 19
- Turning on and off your machine 19
- Power save mode 20
- Power save mode and sleep mode 20
- Turning off your machine 20
- Turning on your machine 20
- When the machine is not used for long time 20
- A telephone cable is attached to line connection 21
- An ethernet cable is attached to network interface connection 21
- Auto config 21
- Auto power off 21
- Disable 21
- Enable 21
- Key blinks while in the sleep mode 21
- Key on the operator panel 21
- Power sav 21
- Returning to the standby mode 21
- Sleep mode 21
- The auto power off function is disabled the machine will not turn off automatically 21
- The machine has three settings to select the machine s behavior on auto power off 21
- The machine will not turn off automatically under the conditions listed below 21
- When your machine is not used for a certain period of time it turns off the power automatically 21
- When your machine is not used for a certain period of time the power turns off automatically once the machine turns off you need to turn on to use it 21
- Your machine goes from the power saving mode into the sleep mode after a set period of time in the sleep mode the status of your machine is almost the same as when it is turned off 21
- Attach the lock parts 22
- Hold down the power switch for about a second to turn off the power and then unplug the ac cable and the ethernet or usb cable 22
- Installation 22
- Installing a second tray unit mb461 mb471 mb471w mb491 es4161 mfp es4191 mfp only 22
- Installing options 22
- Lift your machine and align the three pins of the second tray unit with the holes at the bottom of your machine 22
- Place your machine on the second tray unit gently 22
- Plug the ac cable and ethernet or usb cable into your machine and then push the power switch 22
- For mac os x pcl ps driver mac os x 10 to 10 23
- For windows pcl pcl xps driver 23
- For windows ps driver 23
- Printer driver configuration 23
- For mac os x pcl ps driver mac os x 10 to 10 1 24
- 5 4 3 17 12 14 13 25
- 7 8 9 10 21 25
- No name function 25
- Operator panel 25
- This section explains the names and functions of components on the operator panel and how to enter text 25
- Default screen 26
- Entering text using the operator panel 26
- No name function 26
- Turn the power on and when the machine is ready for use the copy start screen will be displayed as the default mode 26
- When you need to enter text while setting an item the entry screen shown below appears 26
- You can enter upper and lower case letters numbers and symbols with the screen keyboard 26
- You can switch to other functions by using the main function keys 26
- Check that enter is selected and press 27
- Entering text 27
- Press a key on the ten key pad until the character you want appears in the text file 27
- Press the and to select enter and 27
- Press to complete the entry process 27
- Press to select the character 27
- Repeat step 1 until all the characters required are entered 27
- Ten key characters 27
- To complete the entry process 27
- Using the ten key pad 27
- You can also use the ten key pad to enter alphanumeric characters and symbols in the entry screen 27
- You can enter the numbers labeled on each key as well as the other characters by pressing the keys repeatedly 27
- You want and then press 27
- Deleting the entered text 28
- Pressing the backspace key on the qwerty keyboard for mb471 mb471w mb491 es4191 mfp 28
- Selecting bs on the screen key board 28
- Using the qwerty keyboard mb471 mb471w mb491 es4191 mfp 28
- Loading paper and documents 29
- Supported paper types 29
- Paper type paper size mm inch paper weight 30
- Envelopes 31
- Labels 31
- Paper recommendations 31
- Storing paper 31
- Loading paper 32
- Tray supported paper size paper capacity paper weight 32
- Your machine has two built in trays tray 1 and the mp tray mb441 mb461 and es4161 mfp is manual feeder and an optional tray tray 2 the optional tray tray2 is only available on mb461 mb471 mb471w mb491 es4161 mfp and es4191 mp refer to the list below to check the supported paper and capacities of each tray 32
- Loading paper in tray 1 and tray 2 33
- Pull out the paper tray 33
- Slide the paper guide 1 to the width of paper to be loaded 33
- Slide the paper stopper 2 to the length of paper to be loaded 33
- The following procedure explains how to load paper in tray 1 or tray 2 optional 33
- Tray supported paper size paper capacity paper weight 33
- Adjust the manual feeding paper guide to the width of paper to be loaded 35
- Insert the paper with the print side face up until its edge touches the paper feed entrance 35
- Load a paper 35
- Loading paper in the manual feeder mb441 mb461 es4161 mfp 35
- Open the manual feeder 35
- Press the set button 2 35
- The following procedure explains how to load paper in the manual feeder 35
- Configuring the tray settings 36
- Registering custom sizes 36
- Document requirements 37
- Documents 37
- Enter the desired value using the ten key pad and then press 37
- Paper output 37
- Press the until the top screen is displayed 37
- Pull the faceup stacker on the rear side of the machine and open it toward you 37
- Unfold the faceup stacker 37
- Using the facedown stacker 37
- Using the faceup stacker 37
- Adjust the document guides to the width of your documents 38
- Lift and open the document glass cover 38
- Load your documents face up on the adf 38
- Loading documents 38
- Loading documents on the adf 38
- Loading documents on the docu ment glass 38
- Place a document face down on the document glass 38
- Scannable area 38
- Close the document glass cover gently 39
- Basic settings for faxing for mb451 mb451w 40
- Basic settings for faxing for mb451 mb451w mb471 mb471w mb491 es4191 mfp only 40
- Mb471 mb471w mb491 es4191 mfp only 40
- Setting for country code 40
- Connecting a telephone line 41
- Connecting to the public line connecting for fax and telephone 41
- Connecting to the public line connecting for fax only 41
- Depending on your environment a method to connect the telephone line is different based on the following figures connect the line for your environment 41
- Line connection 41
- Public line analog 41
- Tel connection 41
- Telephone cable 41
- The telephone that is connected to the machine is called an external telephone 41
- Connecting cs tuner or digital television 42
- Connecting to ip telephone 42
- Connecting to the adsl environment 42
- Other cases 42
- Public line analog 42
- And press 43
- Connecting as an internal telephone 43
- Connecting pbx home telephone or business phone 43
- Enter the administrator password 43
- How to configure settings 43
- Key on the operator panel 43
- Press select dial type and then press 43
- Press select mf tone dp 43
- Press the to select admin setup 43
- Press the to select user install 43
- Pulse and then press 43
- Select enter and press 43
- Settings for each dialing type 43
- Setup of date time 44
- Specifying sender information 44
- Pbx connecting 45
- Setting for super g3 45
- Specifying reception mode 45
- Connecting method 46
- Connecting to a computer 46
- Product requirements 46
- The types of the drivers that can be installed are as follows 46
- This section explains how to connect your machine to a computer and install a printer and fax driver 46
- Type description 46
- Types of drivers 46
- You can select either of the following connection methods 46
- Your machine supports the following operating systems 46
- Configuring automatically using push button method 47
- Connecting an ethernet cable 47
- Connecting using wired lan 47
- Connecting using wireless lan mb451w mb471w only 47
- Network connection 47
- Configuring automatically using pin method 48
- If yes is selected in step 7 implementing pin method is displayed in the screen 48
- If yes is selected in step 7 running pushbutton method is displayed in the screen 48
- Log in as the administrator 48
- Press the to select network menu and then press the 48
- Press the to select network setup and then press the 48
- Press the to select set automatically wps and then press the 48
- Press the to select wireless setting and then press the 48
- Press the to select wps pin and then press 48
- Press the to select yes and then press 48
- Configuring manually 49
- 2 when wpa psk or wpa2 psk is selected 50
- A press the to select the encryption type and then press 50
- B enter the same key as the wep key set for the wireless ap that you want to connect to after entering the wep key move the cursor to the done field and press 50
- B press the on the pre shared key input screen 50
- C enter the same key as the pre shared key set for the wireless ap that you want to connect to after entering the pre shared key move the cursor to the done field and press 50
- If the wired is enabled the wireless function is enabled with the configured wireless settings 50
- If yes is selected in step 10 searching for connection is displayed in the screen 50
- In the confirmation screen check the entered ssid and selected security settings if there are no problems press the to select yes and then press 50
- Log in as the administrator 50
- Press the to select network menu and then press the 50
- Reconnect to the wireless lan 50
- When connection successful is displayed this equipment is connected to the wireless lan 50
- When the wireless is enabled restart the wireless function if a problem has occurred in the wireless ap communication or performance the wireless function can be restarted 50
- Install a printer and fax driver for windows 51
- Switching from wireless to wired 51
- Enter the administrator password 52
- Enter the default gateway address and 52
- Enter the dns server and wins server if needed 52
- Enter the ip address and press 52
- Enter the subnet mask and press 52
- First set the ip address of the machine 52
- Hold down the power switch for about a second to turn on the power 52
- If it is not necessary to connect the dns server or 52
- If obtaining the ip address automatically press 52
- If setting the ip address manually check 52
- Key on the operator panel 52
- Press the and network setting and then press the 52
- Press the to select easy setup and 52
- Select complete and press 52
- That manual is selected and press 52
- The and select auto and press proceed to step 12 52
- The factory default password is aaaaaa 52
- To move to the next box press the 52
- When the setup menu screen is displayed press to complete the setup 52
- Wins server to the network press until the pop up message showing the setting completion is displayed 52
- Installing a printer driver for mac os x 54
- Using ethertalk for mac os x 10 54
- Using ethertalk for mac os x 10 to 10 1 56
- Using bonjour for mac os x 10 to 10 57
- Using bonjour for mac os x 10 to 10 1 58
- Connecting a usb cable 59
- Usb connection 59
- Installing a printer and fax driver for windows 60
- For mac os x 10 to 10 61
- Installing a printer driver for mac os x 61
- For mac os x 10 to 10 1 62
- Column of the setup information form below then configure your machine and the computer using the information in 64
- Common setup information 64
- Configuring the network settings 64
- First check the settings of the computer and fill in the information in the 64
- No item outline introduction example 64
- Setup information form 64
- Setup information required for scan to e mail scan to fax server and internet fax 64
- Setup information required for scan to network pc 64
- This section describes the setup required for using scan to e mail scan to network pc scan to fax server internet fax functions the above functions enable you to send scanned data to a computer via the network connection to use them you need to set up your machine and the computer to which you want to send scanned data 64
- User value 64
- Administrator password for your machine 65
- Checking the common setup information 65
- Checking the e mail settings of the computer 65
- Gateway address dns server 65
- Setting up scan to e mail and internet fax 65
- Check the login information on the outgoing mail server dialog 66
- Click settings 66
- Click the servers tab and then note each setting in the corresponding columns of the setup information form 66
- Configuring your machine for scan to e mail scan to fax server and internet fax 66
- Enter the administrator password a 1 66
- Key on the operator panel 66
- On the general tab enter the contents of name and e mail address in b 9 and b 10 of the setup information form 66
- Press the and then enter the information in b 2 66
- Press the to select e mail setting and then press the 66
- Press the to select easy setup and 66
- Select enter and then press 66
- Set up your machine for scan to e mail and internet fax using the information in the setup information form 66
- Setting the e mail address for your machine 66
- When sending data scanned from the machine by e mail the e mail address for the machine is necessary according to the following procedure set the e mail address of the machine and enter an e mail address to be used by your machine in b 1 of the setup information form 66
- Checking the name of the computer 67
- For windows 7 windows server 2008 r2 windows server 2008 and vista 67
- Setting up scan to network pc 67
- Configuring the computer for scan to network pc 68
- Determining the names of the items required for scan to network pc 68
- For mac os x 68
- For windows 7 windows server 2008 r2 windows 2008 and win dows vista 68
- For windows server 2003 and windows xp 68
- For windows xp 70
- For windows server 2003 72
- For mac os x 10 to 10 73
- For mac os x 10 to 10 1 74
- Creating a profile for scan to network pc 75
- Deleting a profile 76
- Managing profiles 76
- Modifying a profile 76
- Printing configuration 77
- Printing procedure 77
- Basic operation 78
- Canceling a copy job in progress 78
- Copying 78
- Starting a copy job 78
- Changing the paper tray paper feed 79
- Changing the scan size scan size 79
- Configuring copy settings 79
- Changing image orientation of document direction 80
- Making enlarged or reduced copies zoom 80
- Selecting a preset zoom ratio 80
- Using auto 80
- Copying with continuous scan mode 81
- Enabling continuous scan mode continuous scan 81
- Setting the zoom ratio using the ten key pad 81
- Adjusting copy density density 82
- And then press 82
- Changing document type document type 82
- Check that density is selected and then press 82
- Copies your document to be bound along the long edge of the paper 82
- Copies your document to be bound along the short edge of the paper 82
- Enabling duplex copies 82
- Long edge binding 82
- Making duplex copies duplex copy 82
- Press the or to select the desired density and then press 82
- Press the to enter the change settings menu 82
- Press the to select duplex copy and then press 82
- Press the to select image settings 82
- Press the to select the desired value and then press 82
- Press the until the start screen is displayed 82
- Short edge binding 82
- Specify the appropriate orientation of the document in direction beforehand to get the copy result you want 82
- You can adjust the copy density from 7 levels 82
- You can copy 1 sided simplex and 2 sided duplex documents on to one side simplex or both sides duplex of a sheet of paper you can also select the binding position from either long edge or short edge binding 82
- You can select the document type to make copies at the most suitable quality for your needs 82
- Adjusting the background removal 83
- And then press 83
- Changing scan resolution 83
- Check that background removal is 83
- Check that resolution is selected and 83
- Press the or to select the desired 83
- Press the to enter the change settings menu 83
- Press the to select a document type and then press 83
- Press the to select document type and then press 83
- Press the to select image settings 83
- Press the to select image settings and then press 83
- Press the until the start screen is displayed 83
- Selected and then press 83
- Then press 83
- Value and then press 83
- Auto reset 84
- Resetting copy settings 84
- Basic procedure for faxing 85
- Faxing for mb451 mb451w mb471 85
- Faxing for mb451 mb451w mb471 mb471w mb491 es4191 mfp only 85
- Mb471w mb491 es4191 mfp only 85
- Sending a fax 85
- When you want to scan multiple documents as a single fax job using the document glass enable the continuous scan mode 85
- Check that complete is selected and 86
- Dialing functions 86
- Direct input 86
- Enter a destination fax number using the ten key pad on the operator panel 86
- Group and then press 86
- Press the to select a destination or 86
- Press the to select direct input and 86
- Press the to select speed dial list or group list and then press 86
- Select enter and then press 86
- Specifying a destination 86
- Then press 86
- Using speed dial list and group list 86
- When you have selected all the destinations press the 86
- Deleting specified destinations 87
- Using one touch key pad 87
- Using transmission and reception history 87
- Adjusting density density 88
- Changing resolution resolution 88
- Changing scan size scan size 88
- Configuring fax settings 88
- Printing the sender name 88
- Canceling a reserved job 89
- Canceling fax transmission 89
- Checking and canceling fax transmission 89
- Checking transmission and reception history 89
- Machine behavior in fax reception 90
- Receiving calls 90
- Receiving faxes 90
- Reception behavior 90
- When connecting an answering machine ans fax ready mode 90
- When often using telephone tel ready mode 90
- When receiving calls and faxes tel fax ready mode 90
- Drd type the length of ring on time and ring off time 91
- Enter the administrator password the default password is aaaaaa 91
- Faxing for mb451 mb451w mb471 mb471w mb491 es4191 mfp only 91
- Press the to select admin setup and then press 91
- Press the to select drd type and then press 91
- Press the to select user install and then press 91
- Press the until the top screen appears 91
- Select enter and then press 91
- Setting method to change the drd pattern 91
- When using two numbers with distinct rings drd 91
- Printing received faxes 92
- Selecting the tray to use 92
- When unable to print received faxes 92
- Phone book 93
- Registering and editing 93
- Registering from history 93
- Speed dial 93
- Deleting 94
- Group dial group number 94
- Registering and editing 94
- Importing addresses from a file 95
- One touch key pad 95
- Register all telephone numbers 95
- Registering the machine 95
- Basic procedure for scan to fax server 96
- Specifying the destination 96
- Transmitting data to fax server 96
- Deleting the specified destination 97
- Stopping the fax transmission 97
- Basic procedure for internet faxing 98
- Check that add destination is selected and then press 98
- Check that to is selected and then press 98
- Configure the internet fax settings if necessary 98
- Key on the operator panel 98
- Place your document with text face up in the adf or face down on the document glass 98
- Press the to select internet fax and then press 98
- Press to start transmission 98
- Sending an internet fax 98
- Specify a destination 98
- Direct input 99
- Specifying a destination 99
- Using the address book and group list 99
- Using the transmission history 99
- Checking a destination 100
- Checking deleting and changing destinations 100
- For advanced search 100
- For simple search 100
- Using ldap search 100
- Canceling transmission 101
- Changing the destination type 101
- Deleting a destination 101
- Receiving internet faxes 101
- For windows 102
- Installation procedure 102
- Installing scanner drivers twain wia ica driver 102
- Scanning 102
- For mac os x 103
- Installing the software 105
- Starting the software 105
- Using actkey software 105
- Installation procedure 106
- Setup to use the wsd scan 106
- Scan to e mail 107
- Scanning methods 107
- Specifying a destination 107
- Using e mail history 107
- Using the address book or group list 107
- Direct input 108
- Using ldap search 108
- Scan to network pc 109
- Scan to usb memory 109
- And then press 110
- Application and then press 110
- Check that from network is selected 110
- Check that select a connecting pc is 110
- Check that select select a connecting 110
- Connecting via network 110
- Connecting via usb 110
- Interface and then press 110
- Key on the operator panel 110
- Pc is selected and then press 110
- Press or 110
- Press the to select from usb 110
- Press the to select local pc and 110
- Press the to select select an 110
- Press the to select the computer you 110
- Press the to select where to send the 110
- Scan to local pc 110
- Scanned document and then press 110
- Selected and then press 110
- Then press 110
- Want and then press 110
- Application and then press 111
- Check that the select a connecting pc is selected and press 111
- Key on the operation panel 111
- Off and then press 111
- Place the original on the automatic document feeder or on the scanner glass 111
- Press or 111
- Press the or to select on or 111
- Press the to select duplex scan and then press 111
- Press the to select from wsd scan and then press 111
- Press the to select local pc and then press 111
- Press the to select select an 111
- Press the to select the destination pc and then press 111
- Press the to select where to send the 111
- Scan to remote pc 111
- Scanned document and then press 111
- Wsd scan connection 111
- For mac os x 112
- For windows 112
- Secure scan mode for network connection 112
- Simple scan mode 112
- For mac os x 113
- For windows 113
- Secure scan mode for usb connection 113
- Canceling the current scan job 114
- For windows 114
- Wsd scan for network connection 114
- Address book 115
- Deleting 115
- Registering address book 115
- Registering and editing 115
- Registering from transmission history 115
- Deleting 116
- Group list 116
- Importing addresses from a file 116
- Register all e mail addresses 116
- Registering and editing 116
- Registering the machine 116
- Deleting 117
- Registering and editing 117
- Registering network scan destinations 117
- For windows pcl pcl xps printer driver 118
- For windows ps printer driver 118
- Printing 118
- Printing from a computer 118
- Using as a printer 118
- For mac os x ps printer driver 119
- Canceling a print job 120
- For mac os x pcl printer driver 120
- Printing from usb memory 121
- Starting a print job 121
- Changing the number of copies copies 122
- Changing the paper type paper feed 122
- Configuring print settings 122
- Doing duplex printing duplex 122
- Fitting pages fit 122
- Setting the binding position binding 122
- Canceling a print job 123
- About user authentication and access control 124
- Access control can be applied to the following functions 124
- Control 124
- If the access control is enabled according to the setting the user must enter the pin or the user name and password to log into the machine or to print from a computer 124
- The following conditions are required to enable the user authentication and access control functions 124
- The user authentication and access control functions allow you to limit the functions available to each user if the access control is enabled the user authentication is required before using the machine if the authentication succeeds only functions specified in advanced can be used 124
- This chapter explains the user authentication and access control functions 124
- To control access to the machine register a pin personal identification number or a user name and password to each user in advance you can register up to 100 pins and 100 sets of user name and password 124
- User authentication and access 124
- User authentication and access control 124
- Your machine has the following two methods of user authentication 124
- Authentication by pin 125
- Enabling access control 125
- For general users 125
- For the administrator 125
- Logging into the machine 125
- Logging out of the machine 125
- Operation when pin authentication is enabled 125
- Registering a pin 125
- Operation from a computer 126
- Printing for mac os x ps driver 126
- Printing for windows 126
- Printing for max os x pcl driver 127
- Sending faxes from your computer windows only 127
- Authentication by user name and password 128
- Enabling access control 128
- Logging into the machine 128
- Logging out of the machine 128
- Operation when user name and password authentication is enabled 128
- Registering user name and password 128
- Operation from the computer 129
- Printing for mac os x 129
- Printing for windows 129
- Faxing from a computer for windows only 130
- Checking error messages 131
- Clearing paper jams 131
- Paper jams 131
- Since the fuser unit right is extremely hot perform the operation with care 131
- Troubleshooting 131
- Error code 380 381 382 389 paper feed jam 133
- Paper discharge unit paper jammed 133
- Error code 390 paper feed jam multipurpose tray 134
- Error code 391 392 paper feed jam 135
- Error messages 137
- Error messages displayed on the screen 137
- General error messages for all functions 137
- Cause remedy 138
- Error code message 138
- Cause remedy 139
- Error code message 139
- Troubleshooting 139
- Cause remedy 140
- Error code message 140
- Cause remedy 141
- Error code message 141
- Error messages for copying 141
- Error messages for faxing 141
- The following messages are displayed on the display screen of the operator panel while using the copy function 141
- The following messages are displayed on the display screen of the operator panel while using the fax function 141
- Troubleshooting 141
- Cause remedy 142
- Error code message 142
- Error messages for scanning 142
- The following messages are displayed on the display screen while using the scan function 142
- Cause remedy 143
- Error code message 143
- Troubleshooting 143
- Cause remedy 144
- Error code message 144
- Cause remedy 145
- Error code message 145
- Troubleshooting 145
- Cause remedy 146
- Error code message 146
- Error messages for printing 146
- Cause remedy 147
- Error code message 147
- Troubleshooting 147
- Checking the device and job status 148
- Checking the machine s status from the status key 148
- Checking the trouble status 148
- Common to windows and mac os x 149
- For windows 149
- General causes 149
- Other issues 149
- Unable to print from a computer 149
- Cause remedy reference 150
- Common to windows and mac os x 150
- For windows 150
- Network connection problems 150
- Cause remedy reference 151
- Common to windows and mac os x 151
- For windows 151
- Troubleshooting 151
- Unable to install a printer driver successfully 151
- Usb connection problems 151
- Cause remedy reference 152
- Item symptom cause remedy 152
- Restrictions on each os 152
- Restrictions on windows 7 windows vista windows server 2008 r2 windows server 2008 152
- Item symptom cause remedy 153
- On windows server 2003 service pack 1 and windows xp service pack 2 the windows firewall functionality is enhanced the following restrictions may apply to printer drivers and utilities 153
- Restrictions on windows firewall 153
- Restrictions on windows server 2003 service pack 1 and windows xp service pack 2 153
- Troubleshooting 153
- Item symptom cause remedy 154
- Restrictions on mac os x 10 154
- Copying issues 155
- Symptom point to check remedy reference 155
- Troubleshooting 155
- Unable to copy 155
- Symptom point to check remedy reference 156
- The copied output is different from the original document 156
- Troubles after starting to copy 156
- Faxing issues 157
- Symptom point to check remedy reference 157
- Troubleshooting 157
- Unable to receive a fax 157
- Unable to send a fax 157
- Scanning issues 158
- Symptom point to check remedy reference 158
- The machine does not select the appropriate paper for the received fax 158
- Unable to send or receive a fax 158
- Image quality issues 159
- Symptom point to check remedy reference 159
- Troubleshooting 159
- Symptom point to check remedy reference 160
- Symptom point to check remedy reference 161
- Troubleshooting 161
- Feeding issues 162
- Symptom point to check remedy reference 162
- Machine issues 163
- Symptom point to check remedy reference 163
- Troubleshooting 163
- Symptom point to check remedy reference 164
- Symptom point to check remedy reference 165
- Troubleshooting 165
- Backing up data in memory 166
- Erased report 166
- Even if the power goes out or you turn off the machine the data for fax transmissions and received faxes is retained in the memory 166
- Machine behavior 166
- Machine s status behavior 166
- Stored fax data 166
- The deletion notification will inform you of the next item after the deleted data 166
- The machine automatically prints out an erased report if the fax data in the memory is lost the report shows what data is lost by listing the following information 166
- When the power goes out 166
- When the power goes out the machine behaves in the following way 166
- Maintenance 167
- Replacing consumable items 167
- Procedure for replacement 168
- Replacing toner cartridges 168
- Warning 168
- Life duration of image drum 169
- Procedure for replacement 169
- Replacing the image drum mb461 mb471 mb471w mb491 es4161 mfp es4191 mfp only 169
- Warning 169
- A guideline for replacing the image drum is every 25 000 pages or so for a4 sized paper with single sided printing however this number of pages is for printing with general conditions 3 pages at a time printing one page at a time reduces the drum life by about half 170
- Close the top cover 170
- For details see procedure for replacement p 168 170
- Install a new toner cartridge 170
- Life duration of image drum 170
- Procedure for replacement 170
- Replacing the image drum mb441 mb451 mb451w only 170
- The actual number of printed pages may be halved again relative to the above guideline depending on the printing conditions 170
- When the image drum near life message appears on the display screen prepare a replacement image drum if you continue printing the message please replace the image drum will be displayed and printing will stop 170
- Close the top cover 171
- Install a new image drum 171
- Open the top cover and remove the used image drum 171
- Warning 171
- Cleaning document feeding rollers in the adf 172
- Cleaning the document glass 172
- Cleaning the surface of the machine 172
- Cleaning your machine 172
- Close the adf cover 172
- Close the document glass cover 172
- Dry the surface of the machine with a dry soft cloth 172
- Hold down the power switch for about a second to turn on the power 172
- Open the adf cover 172
- Open the document glass cover 172
- Wipe the document feeding rollers 1 surface of the guide 2 rubber pad 3 and rubber sheet 4 with a soft cloth lightly moistened with water 172
- Wipe the document holding pad 1 document glass 2 and adf document glass 3 surface with a soft cloth lightly moistened with water 172
- Wipe the surface of the machine with a soft cloth lightly moistened with water or neutral detergent 172
- Cleaning paper feed rollers 173
- Caution 174
- Cleaning led heads 174
- Close the scanner unit 174
- Close the top cover 174
- Hold down the power switch for about a second to turn on the power 174
- Lightly wipe the lenses 2 of the led heads with soft tissue paper 174
- Open the scanner unit 174
- Press the top cover open button 1 and open the top cover 174
- Moving your machine 175
- Transporting your machine 175
- Lift your machine and put it in a box 176
- Protect your machine with packing materials 176
- Appendix 177
- Es4161 mfp es4191 mfp 177
- General specifications 177
- Specifications mb461 mb471 mb471w mb491 177
- Specifications mb461 mb471 mb471w mb491 es4161 mfp es4191 mfp 177
- Copier specifications 178
- Fax specifications 178
- Mb461 es4161 mfp mb471 mb471w mb491 es4191 mfp 178
- Appendix 179
- Internet fax specifications 179
- Mb461 es4161 mfp mb471 mb471w mb491 es4191 mfp 179
- Pc fax specifications 179
- Scan to e mail specifications 179
- Scanner specifications 179
- Mb461 es4161 mfp mb471 mb471w mb491 es4191 mfp 180
- Printing specifications 180
- Scan to local pc specifications 180
- Scan to network pc specifications 180
- Scan to usb memory specifications 180
- Appendix 181
- Mb461 es4161 mfp mb471 mb471w mb491 es4191 mfp 181
- Mb461 es4161 mfp mb471 mb471w mb491 es4191 mfp 182
- Print from usb memory specifications 182
- Appendix 183
- Mb461 es4161 mfp mb471 mb471w mb491 es4191 mfp 183
- Network specifications 183
- Wireless lan specifications 183
- General specifications 184
- Mb441 mb451 mb451w 184
- Mfp model model number 184
- Specifications mb441 mb451 mb451w 184
- Appendix 185
- Copier specifications 185
- Fax specifications 185
- Internet fax specifications 185
- Mb441 mb451 mb451w 185
- Pc fax specifications 185
- Mb441 mb451 mb451w 186
- Scan to e mail specifications 186
- Scan to network pc specifications 186
- Scan to usb memory specifications 186
- Scanner specifications 186
- Appendix 187
- Mb441 mb451 mb451w 187
- Printing specifications 187
- Scan to local pc specifications 187
- Mb441 mb451 mb451w 188
- Network specifications 188
- Print from usb memory specifications 188
- Appendix 189
- Mb441 mb451 mb451w 189
- Wireless lan specifications 189
- Europe ce declaration of conformity 190
- Fcc statement 190
- Notice to users in canada 190
- Regulatory wireless lan statements 190
- Appendix 191
- Europe ce declaration of conformity 191
- Do not use okilan520w near a cellular phone tv or radio 192
- Do not use okilan520w near the following equipments or places 192
- If there is reinforced concrete metal between wireless devices they may not connect 192
- Use wireless communications 192
- Wireless equipment for 2 ghz band 192
- Basic steps in windows 193
- Displays the printer setting screen 193
- Displays the property screen 193
- For windows vista windows server 2008 193
- For windows xp windows server 2003 193
- Symbols 194
- Oki contact details 196
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