![Aten CS724KM [95/99] Troubleshooting](/img/pdf.png)
Aten CS724KM [95/99] Troubleshooting
![Aten CS724KM [95/99] Troubleshooting](/views2/1977310/page95/bg5f.png)
Appendix
83
Troubleshooting
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product’s firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See The Firmware Upgrade Utility, page 59, for upgrade details.
Symptom Possible Cause Action
Erratic behavior. Unit not receiving
enough power.
Use a DC 5V power adapter if you
are not already using one. If you are
already using a power adapter,
check that it matches the system
specifications, and that it is plugged
in and functioning properly.
Keyboard and/or
mouse need to be
reset.
Unplug the cable(s) from the console
port(s), then plug it/them back in.
No connection to the
computer.
Check the cable from the switch to
the computer to make sure it is
properly connected.
KM switch needs to
be reset.
Power off all devices on the
installation; power off the KM switch;
wait five seconds; then power up.
USB devices not
responding.
USB ports need to be
reset.
Unplug the device’s USB cable from
the USB port on the switch’s rear
panel, then plug it back in.
Use the USB Reset hotkey
combination (see page 26), to reset
the USB ports.
Boundless switching
is abnormal.
Commonly behavior
for the KVM switch to
switch port before
mouse cursor
reaching the edge of
the display.
Define each port video resolution by
utilizing utility from the Boundless
Switching Utility, see Resolution,
page 56.
Go to Mouse Properties from your
PC system settings.
1. Disable Mouse acceleration.
2. Disable Enhance the pointer
precision.
Содержание
- Cs724km 1
- Compliance statements 2
- Online registration 4
- Telephone support 4
- User information 4
- User notice 4
- For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers 5
- Product information 5
- Package contents 6
- Basic operation 7
- Contents 7
- Hardware setup 7
- Hotkey operation 7
- Introduction 7
- Boundless switching configuration utility 8
- Keyboard emulation 8
- Rs 232 commands 8
- The firmware upgrade utility 8
- Appendix 9
- About this manual 10
- Conventions 11
- This manual uses the following conventions 11
- This page intentionally left blank 12
- Chapter 1 13
- Introduction 13
- Overview 13
- Features 14
- Computers 15
- Console 15
- Operating systems 15
- Requirements 15
- Below lists some of the key features of the cs724km please upgrade the cs724km s firmware version boundless switching configuration utility and driver ap software version as listed below to use these features 16
- Linux operating systems 16
- Software and firmware versions 16
- To work on a linux operating system it is required to upgrade cs724km s firmware version to v1 06 or higher and the driver ap software v1 65 or higher 16
- Windows operating systems 16
- Components 17
- Cs724km front view 17
- Cs724km rear view 19
- This page intentionally left blank 20
- Chapter 2 21
- Hardware setup 21
- Single stage installation 21
- Installation diagram 23
- Daisy chain installation 24
- Chapter 2 hardware setup 25
- Installation diagram 25
- This page intentionally left blank 26
- Basic operation 27
- Chapter 3 27
- Manual switching 27
- Mouse switching 27
- Port selection 27
- Boundless switching 28
- Hotkey switching 28
- Rs 232 commands switching 28
- Hot plugging 29
- Port id numbering 29
- Powering off and restarting 29
- This page intentionally left blank 30
- Chapter 4 31
- Hotkey operation 31
- Port switching 31
- Cycling through the ports 32
- Switching the ports with mouse cursor 33
- Going directly to a port 34
- Hotkey setting mode 36
- Invoking hsm 36
- Alternate hsm invocation keys 37
- Alternate port switching keys 37
- Beeper hotkey 37
- Keyboard operating platform 38
- List switch settings 38
- Usb reset 38
- Firmware upgrade mode 39
- Keyboard language 39
- Port switching keys 39
- Restore default settings 39
- Keyboard emulation 40
- Mouse emulation 40
- Mouse port switching 40
- Power on detection 41
- Screen size 41
- Monitor layout 42
- Press pa1234 enter 43
- Press pa12b34c56 enter 43
- Press pa12b34 enter 44
- Press pa1b2c3d4 enter 44
- Keep awake option 45
- Press pa010b234 enter 45
- Boundless switching focus 46
- Cycle port switching 47
- Monitor 47
- After invoking hsm see page 24 key in one of the following keys to perform the corresponding function 48
- Hsm summary table 48
- Note for hotkey default settings hotkey default settings page 86 48
- Chapter 5 51
- Keyboard emulation 51
- Mac keyboard 51
- Note when using key combinations press and release the first key ctrl 51
- The pc compatible 101 104 key keyboard can emulate the functions of the mac keyboard the emulation mappings are listed in the table below 51
- Then press and release the activation key 51
- Note when using key combinations press and release the first key ctrl 52
- Sun keyboard 52
- The pc compatible 101 104 key keyboard can emulate the functions of the sun keyboard when the control key ctrl is used in conjunction with other keys the corresponding functions are shown in the table below 52
- Then press and release the activation key 52
- Boundless switching 53
- Boundless switching configuration utility 53
- Chapter 6 53
- Download and install 54
- Windows operating system 54
- Boundless switching 58
- Configuration utility 58
- Double click the aten cs724km boundless switching configuration utility exe application to open the main page 58
- The boundless switching configuration utility helps you configure the layout position and screen size of each display the boundless switching configuration utility can operate on a computer not connected to the cs724km but profiles cannot be uploaded for use unless the computer is physically connected to the cs724km 58
- Adding applying a layout for boundless switching 59
- Extended desktops boundless switching 63
- Adding applying a layout for extended desktops boundless switching 64
- Desktops on the same pc are identical 66
- Please make sure the resolutions for the main and extended 66
- The table below explains how to use this screen to configure the displays instructions continue on page 49 66
- After adding display icons to represent the physical monitor setup use the drop down menu of each display to set the port 68
- In a daisy chain installation page 12 choose options according to the station switch primary p1 p2 p3 p4 or secondary s1 s2 s3 s4 68
- In a single stage installation page 9 choose option p1 p2 p3 p4 or no port 68
- This page intentionally left blank 70
- Before you begin 71
- Chapter 7 71
- The firmware upgrade utility 71
- Starting the upgrade 73
- Upgrade failed 75
- Upgrade successful 75
- This page intentionally left blank 76
- Chapter 8 77
- Rs 232 commands 77
- Serial connection 77
- Serial control 77
- Pin assignments for the cs724km s rear serial port that is used for connecting to a serial terminal are given in the table below 78
- Rs 232 pin assignments 78
- Console login hyperterminal 79
- Continue in the sections that follow to send commands to control the cs724km 80
- Rs 232 commands 81
- Verification 81
- Baud 38400 enter 82
- Baud 57600 enter 82
- Command input command enter 82
- Set baud rate 82
- The formula for set baud rate commands is as follows 82
- The set baud rate command allows you to set the baud rate 82
- The tables show the values for the set baud rate commands 82
- To set the baud rate to 38400 type the following 82
- To set the baud rate to 57600 type the following 82
- Command input command enter 83
- Note with firmware v1 06 or earlier the switch port will be disabled when the driver ap is running for full functioning of the switch port upgrade the firmware to v1 07 or later 83
- Sw i01 enter 83
- Sw i04 enter 83
- Switch port 83
- The formula for switch port commands is as follows 83
- The switch port command allows you to switch ports 83
- The tables show the values for the switch port commands 83
- To switch to the computer connected to port 01 type the following 83
- To switch to the computer connected to port 04 type the following 83
- Command input command enter 84
- Keyboard language layout 84
- Layout fr enter 84
- Layout jp enter 84
- The formula for keyboard language layout commands is as follows 84
- The keyboard language layout command allows you to set the language layout of the keyboard 84
- The tables show the values for the keyboard language layout commands 84
- To change the keyboard language layout to french type the following 84
- To change the keyboard language layout to japanese type the following 84
- Command input command enter 85
- Hotkey f12 enter 85
- Hotkey num enter 85
- Hotkey settings 85
- The formula for hotkey settings commands is as follows 85
- The hotkey settings command allows you to change the hotkey used to invoke the hsm hotkey settings mode 85
- The tables show the values for the hotkey settings commands 85
- To change the hsm hotkey to ctrl f12 type the following 85
- To change the hsm hotkey to num lock type the following 85
- Command input command enter 86
- Hotkey switching 86
- Switch ctrl enter 86
- Switch scroll enter 86
- The formula for hotkey switching commands is as follows 86
- The hotkey switching command allows you to change the hotkey switching mode 86
- The tables show the values for the hotkey switching commands 86
- To change the hotkey switching mode to ctrl ctrl type the following 86
- To change the hotkey switching mode to num lock type the following 86
- Command input command enter 87
- The formula for usb reset commands is as follows 87
- The tables show the values for the usb reset commands 87
- The usb reset command allows you to reset the usb connections 87
- To reset the usb connections type the following 87
- Usb reset 87
- Usbreset on enter 87
- Command input command enter 88
- Reset on enter 88
- Restore default settings 88
- The formula for restore default settings commands is as follows 88
- The restore default settings command resets the cs724km back to the factory default settings 88
- The tables show the values for the restore default settings commands 88
- To restore the cs724km back to the factory default settings type the following 88
- Command input command enter 89
- Firmware upgrade 89
- The firmware upgrade command allows you to enable firmware upgrade mode 89
- The formula for firmware upgrade commands is as follows 89
- The tables show the values for the firmware upgrade commands 89
- To enable firmware upgrade mode type the following 89
- Upgrade on enter 89
- Km status 90
- Command input command enter 91
- Monitor a010b234 enter 91
- Monitor a1234 enter 91
- Monitor a1b2c3d4 enter 91
- Monitor layout 91
- Note monitor layout will be disabled when the driver ap is running 91
- The formula for monitor layout commands is as follows 91
- The monitor layout command allows you to configure the layout of displays 91
- The tables show the values for the monitor layout commands 91
- To configure a 1x4 monitor layout type the following 91
- To configure a 4x1 monitor layout type the following 91
- To configure a two row layout with 1 monitor above 3 monitors type the following 91
- This page intentionally left blank 92
- Appendix 93
- Safety instructions 93
- In addition updating the product s firmware may solve problems that have been discovered and resolved since the prior version was released if your product is not running the latest firmware version we strongly recommend that you upgrade see the firmware upgrade utility page 59 for upgrade details 95
- Operation problems can be due to a variety of causes the first step in solving them is to make sure that all cables are securely attached and seated completely in their sockets 95
- Troubleshooting 95
- International 96
- North america 96
- Technical support 96
- Appendix 97
- Function cs724km 97
- Port switching only works with 3 key usb mouse wheel in emulation mode 97
- Specifications 97
- Hotkey default settings 98
- The hotkey factory default settings are as follows 98
- Aten standard warranty policy 99
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