Zyxel ZyWALL USG 20 [137/185] Zywall usg support notes

ZyWALL USG Support Notes

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The “Admin Service Control” configuration is for controlling user login with admin

user-type to perform management task including Admin and Limited-Admin. And

“User Service Control” configuration table is for controlling user login with access

user-type to perform user access task including User and Guest.

A04. Why ZyWALL USG redirects me to the login page when I

am performing the management tasks in GUI?

There may be several reasons for ZyWALL USG to redirect you to login page when

you are doing configuration.

1. Admin user‟s re-auth time (force re-login time) has reached. The default time value

is 24hours.

2. Admin user‟s lease time has been reached. The default time value is 24hours.

3. You are trying to login ZyWALL USG using other remote management client

(telnet or ssh…etc) after you logged in ZyWALL USG using a web browser.

4. PC‟s IP address has changed after your previous login. The re-login is required

then.

A05. Why do I lose my configuration setting after ZyWALL USG

restarts?

There may have two reasons:

1. If you configure ZyWALL USG from CLI. You must type CLI “write” to save the

configuration before rebooting. If you configure ZyWALL USG from GUI, any

configuration will be automatically saved.

2. ZyWALL USG might fail to apply the configuration using the startup-config.conf

when booting up. It might because the startup-config.conf is corrupted. If so,

ZyWALL USG will try to use the last boot up configuration file (lastgood.conf),

which can boot up successfully. Your settings will revert to the last boot up

configuration.

A06. How can I do if the system is keeping at booting up stage

for a long time?

There are two reasons if your ZyWALL USG boots up for a long time as below.

1. It might because you have many configurations on ZyWALL USG. For example,